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June 2024 by Vinod Kumar
The teller was very rude, her name is abby.
Bank of america should hire better employees!!!
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May 2024 by Chhayank Jain
The manager was incredibly helpful, going above and beyond to resolve my issue.
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May 2024 by Larry Singleton
Best BOA branch! Always quick and very helpful. Lisa is always very willing to help and very welcoming! Johnny & Emeterio are also very helpful.
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May 2024 by Lynn Le Cuộc Sống Mỹ Oklahoma
I came for debt card consultation because I wasn't fluent in English, so I met a middle-aged girl named Tammy, but she spoke to me with a harsh, angry, and unsympathetic attitude. I need to know what my debt card will look like, but she's wasting my time. She doesn't advise me on my debt card, but keeps advising me about her husband's finances, telling me to invest in this for her husband. it to make profit. then invited me to attend her husband's meeting too. very waste of my time. I hope the manager will work with Ms. Tammy again. thanks a lot.
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April 2024 by Shelly Roddy
Truly, the slowest drive-through lane for banking I have ever experienced.
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March 2024 by Jesus Ceballos
If I could give 0 stars I would. They would not convert a customer payment check to an official check despite being told by multiple banks that it was a common procedure. Employees here are very uneducated. Don’t waste your time with Bank of America, go to MidFirst for your personal and business banking.
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January 2024 by Mr. Trejo
They charge me to have an account. Terrible wait times, atms sometimes work. Tellers take forever to do a simple withdraw. They are always trying to push credit cards in my face. Not enought tellers helping, I will be leaving this bank. All BOA turned into this.
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October 2023 by ThaReal Janell
As I was standing inLine to cash a check. The line next to me was business and the one I’m in regular. It’s very busy but I see each line is stead In one direction. Business with business and regular with regular. I heard the lady next to me saying she’s only doing business. It became apparent I was next and instead of acknowledging me Jonny looked over at business and tried to call the man next to me who clearly hasn’t been waiting longer than me nor was in his line.The man shook his head and pointed to business and then Johnny looked at me and told me to come on.I felt singled out like why didn’t he want to help me.It was rude and disrespectful in case you all wasn’t aware of that.I asked him what his reasoning for doing it and he tried to come up with something but making me feel like he didn’t want to help me was inexcusable
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October 2023 by T.C.D.
I've been with BOA for over 30 years. I missed the grace period for my CD so they changed my interest rate from 3.4 to 0.03 instead of their top interest rate of 4.89. I think is pretty sad that they treat a long time customer in this manner. This was a blatant attempt to rip me off! Being with them for 30+ years should have afforded me enough respect to get their higher rate without contacting them.
Problem solved, I'm moving my money to a different bank, perhaps one that like it's customers.
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September 2023 by Kane
I've been with BOA for over 30 years. I missed the grace period for my CD so they changed my interest rate from 3.4 to 0.03 instead of their top interest rate of 4.89. I think is pretty sad that they treat a long time customer in this manner. This was a blatant attempt to rip me off! Being with them for 30+ years should have afforded me enough respect to get their higher rate without contacting them.Problem solved, I'm moving my money to a different bank, perhaps one that like it's customers.
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September 2023 by Dahlia Pierce-Mitchell
Nice bank overall, bankers/staff are friendly every visit and I'm there weekly.Drive up ATMs would be great if there was hand sanitizer near by...but maybe that's just wishful thinking lol.
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September 2023 by Dahlia M
Nice bank overall, bankers/staff are friendly every visit and I'm there weekly.Drive up ATMs would be great if there was hand sanitizer near by...but maybe that's just wishful thinking lol.
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August 2023 by Lopez Gomez
I went to open an account and as if the lady didn't want to help me, instead of explaining to me how it works, she was scolding me, I don't know what, but I was very angry, the truth is, bad experience, she didn't give me an idea of how everything works, the truth is, I prefer to change banks.
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August 2023 by AJ DELTA TECHNOVATION
Excellent customer service
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July 2023 by Kimm Friedemann
Well BOA at classen came through for me in a huge way! Just when you think customer service died with COVID , Taylor made a miracle happen today with adding an account. Kim the manager there was kind and helpful, and Tammywas helpful as well recognizing me as I came back in to drop some paperwork off . Wow. Thank you BOA on Classen !!
