-
August 2024 by Sarah Burgess
Our first experience with Ashley and it couldn't have been better. We were in a hurry and the sales team was super efficient and very friendly. We bought a sofa and loveseat and were finished in record time. LauraLee was amazing and never once made us feel pressured. We will definitely be back!
-
August 2024 by Ryan Simpson
Bought a couch and chairs from them over a year ago. When we got it, part of the couch pieces were missing, chair bases were extremely loose and would fall apart. We also found out that a recliner portion of the couch had a bent frame.
It's been a back a forth with them to get them to fix the furniture for an entire year. They clearly don't care to fix the problems that we have because of their shoddy craftsmanship.
They have also canceled their appointments to come fix the furniture multiple times now. I also live outside the metro, so the only appointments they offer are always a month out.
I will never buy from them again.
-
August 2024 by Al atHome
Mr. Blue was very knowledgeable and professional. He answered all my questions and was so patient and sweet as I went around testing several different reclining sofas. Purchasing was quick and easy.
-
August 2024 by James Cunha
Do not purchase the protection plan it is absolutely useless. We spent $27,000.00 there and when we tried to file claims all of them were denied. My wife fought hard to get my recliner covered and after 2 years finally got an approval. Now the ashley store is avoiding sending the new chair because now we live out of state. There also avoiding us talking to supervisors and avoiding phone calls.
-
August 2024 by gwen beasley
Blue was so very helpful and so were all that came up and asked if I needed anything. Got just what I wanted and who knew some custom choices could be free. I sure didnt. Will be back for a recliner soon.
-
August 2024 by Quintin Cooper
Joshua Jenkins was very helpful with finding me what I needed. Initially, one of the sale reps stated they did not have what I was looking for. As I was walking out, Joshua asked what I was looking for and suggested something similar to what I was asking for. Thanks Joshua for being so helpful!
-
August 2024 by David Wayland
Everyone was really nice and informative. They showed me several recliners that they had in stock and several competitors recliners to see which worked best for me. I purchased one of theirs because it was better for me than their competitors. Very happy with the product and sales team that helped me.
-
August 2024 by Thomas M
"Door step delivery"where the delivery men refused to bring it to my doorstep. Called their management who stated oh yeah our policy that you have ( available on Ashley furnitures website) is outdated our drivers don't do that anymore. Maybe change your policy online then instead of blatantly lying to your customers.
-
August 2024 by Cruz Munson
As a 22-year old who’s living on his own for the first time, I have to fully furnish my own apartment. And finding the right mattress within my budget was very important to me.
From the time I entered the store, Lucas was by my side and helped me explore all my options and explain them in a thorough, simple way. He eventually helped me find the perfect mattress and made the pricing work for my situation. Towards the end, he handed me over to Shay who helped confirm all the details for my payment plan. She was very kind and explained all the steps to me.
Overall, this was a very pleasant experience and I’m happy I was able to leave with my first mattress, and it was made possible by Lucas, Shay, and the amazing team at Ashley!
I highly recommend this place for anyone looking for all kinds of furniture at great values and wonderful customer service!
-
August 2024 by Jesse Olson
I have purchased a few things from here and the sales staff is always fun to talk to, kind and excited to show me options. They are great.
-
August 2024 by Kortny McGuire
Darrick was the best sales associate I’ve dealt with in furniture purchases. I will definitely be back for all my furniture purchases in the future. Super kind very patient!
-
August 2024 by Bobette Butler
Derrick was awesome and showed me all around until I found what I wanted
-
July 2024 by Rob Technician/Electrician
Blayne, our sales person was great. Unfortunately the information he had available to him ( and his supervisor) was not accurate as to what Ashley had actually available in stock. We chose a particular set of sofa and love seat partly because we were assured by Blayne that it would only take 2-3 weeks for these items to arrive. One reason we didn't choose other furniture was because they might take 4-6 weeks. Now it looks like at the earliest we'll recieve the love seat is 3 weeks and still TBD on when the sofa will be ready but will most likely take 4-6. In fact the delivery department said its not available until July! That would be 4 months! Absolutely not acceptable.
Not too impressed by the "in stock".
To further my frustration, I was forced to open a credit card in order to get the discount on the added table and end table (even paying full price for the sofa and love seat) . I would have preferred to pay cash, but was told the extra 10%of discounts were only if I opened a new line of credit with Ashley.
What ever happened to rewarding people for paying off their debt and saving money for things like this? Cash (or personal credit card that's paid off each month) should always be preferable to financing. Shame on Ashley for encouraging people to borrow money. Extra charges should only be for those who are not responsible with their money. This to me seems very backwards.
-
July 2024 by Nicole H (Nikki)
Tim Miller was great! Highly recommend Ashley!
-
July 2024 by Kim Malone
Chase was patient and knowledgeable, appreciative of his great customer service!
