7-Eleven is a convenient store located near the local campus, offering a range of products such as hot food, drinks, chips, candies, and money orders. The store is generally clean, with good parking space and wheelchair accessible parking. Customers appreciate the friendly staff, especially one young employee who consistently makes visitors feel welcome and remembered, highlighting the positive impact of good customer service. However, the store faces some issues. The men's restroom lacks partitions between the urinals, making customers feel exposed and uncomfortable, which is a common expectation in public restrooms. Some employees seem distracted, chatting among themselves during slow times, which affects customer service, and there are occasional problems with pumps not working. Additionally, the store sometimes has limited availability of popular iced drinks like mocha iced coffee, despite banners advertising them. Changes in ownership appear to have affected the sense of community, with some customers feeling the store has lost its personal touch. Recent decisions, such as replacing iced drink machines with Slurpee machines, have been unpopular. The switch resulted in fewer options and lower-quality drinks, with some customers noting that the larger cups do not fit under the machines properly, leading to wasted product. A $2 fee for using the air machine has also been viewed unfavorably. Overall, while the store offers convenient services and friendly interactions, issues like restroom privacy, product availability, and equipment quality impact the overall experience. Improvements in customer service and maintaining product quality could enhance the store’s reputation and community feel.
They have a hard time greeting people and having hot food on the rollers! The food cooks itself so why its not there at a off the highway location is ridiculous! Id give negative stars if i could
June 2025
Men’s Restroom is dirty as hell. Poop on the toilets. There’s a big puddle (of what I hope is water) on the back of one of the toilets under the faucet. Rather than clean it or fix it (if it is a water leak) they just threw on of those scented urinal pads on the puddle.
May 2025
Bathrooms were so bad I swear I caught something just by sitting on the toilet seat.
