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December 2023 by William Waring
Pack-Rat is an outstanding moving and storage company known for its exceptional service.
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September 2023 by Kelli Garner
Pack Rat made my local move a breeze. Their moving and storage service is efficient, and their team is professional and courteous. I wouldn't hesitate to use them again.
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September 2023 by Gloria Hartsough
This team treat you like family. I loved working with them
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September 2023 by Susan Yoxall
PACK RAT helped us with a move 12 years ago & they were wonderful! I remember my driver being friendly and professional! It was a smooth move under difficult circumstances. So they definitely made it easier! I was looking them up so hopefully they will be doing another move for us soon under Happier circumstances ?? And that’s why I’m making my post 12 years later. Sorry for the delay.
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August 2023 by Val Garcia
Extremely bad service — If you are looking for a storage container service do not use this one. Very unprofessional, inaccurate information when the storage would be dropped off. Wait time to speak to a rep was over an hour and when connected was unable to get an ETA —and stated storage container appeared to be dropped off at 11 pm. Don’t waste your time or money use another service.
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July 2023 by Marie Creativity
I’d recommend avoiding them and using PODS. They are very pushy if you’re not ready to book, give you a lot of guff about cancellations, and while not outright rude, they’re certainly not polite. Other companies are slightly pricier but it’s worth it in my opinion.
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June 2023 by Vickey K.
I have the same complaint as the other person- I can't get through for them to pick it up. I wish I had made note of the local site when they called for delivery. Then I could call that local number that belongs to the local manager. They don't give any local numbers on their website. This is ridiculous to be on hold for more than 30 minutes the first time- then it disconnected me. Now I am on hold again.
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April 2023 by Taylor Brewster
My experience with 1-800-Pack-Rat was mostly good! My biggest issue is with some difficulty I had navigating the website/portal. My billing address is different from both addresses that were being moved to and from, and occasionally that address would incorrectly populate in delivery/pick-up locations. Other than that, I had a great experience! The drivers communicated with me consistently throughout the process and were available to answer questions every time I had them. I would 100% recommend them and use them again, even with the website issues, because of the fact that I was able to call and get resolutions when I needed them. They took moving from a days-long process to a ONE DAY process, and that is worth the cost (which was cheaper than my quote from Pods...)
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January 2023 by B Key
Everything went according to plan straight down the lineThank's again
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January 2023 by Anthony Wilburn
Great for all of your moving purposes
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November 2022 by Muscle Bound Movers
I got there around 2:30pm on the day before Thanksgiving, but the lights were off and it was closed. I called their 800 number but they couldn't get in touch with anyone there either. I guess they took off early for the holiday.
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September 2022 by Joe Hennessy
Stay FAR FAR away from this SCAM of a company. Online account is a joke as it does not actually tell you anything about what is going on and talking to agents is just as useless as the will lie to you.Day before the scheduled delivery of our container with all our belongings I called to confirm that everything was set for delivery (As I said online account is useless and you will see why). She confirmed delivery was set for the next day anytime between 8am and 10pm.Then sometime after midnight the online account showed the delivery changed from being that day to 10 days out. I thought it had to be a system error as the agent told me it was all set just hours before.I called the customer service when they opened the day of delivery (Cause they don't actually have 24/7 customer service) and after being put on hold and bounced around to 3 agents that the Container was never shipped. It was still in the original yard from when it was picked up. So for over 2 weeks its sat and they never updated me and even lied to me about its delivery.The excuse I was given is that a forklift was down for a few days. So tell me how a few days of a down forklift has it still sitting in the same space 2 weeks later. They also had already charged me the transportation fee when it has not even been transported. And the excuses keep coming in that the Freight team does not work on the weekends so they have no idea when the container will even be shipped so the new deliver date is also a joke.Stay far far far away from this company. Unless they do something to get my container on my property in the next few days I am going to go after them for Thousands in damages they will have caused me to incur not having my business equipment/supplies as well as having to purchase replacement items that we can not go weeks without.
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September 2022 by David Maze
Good company
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July 2022 by margy lam
Such friendly drivers and staff!
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July 2022 by Freda Wilson
Great place to work
