-
February 2024 by Kim H.
I have used Walgreens for more than 10 years. I have no idea what the shift has been in the last 6 months but I will never use this pharmacy again. Zero accountable , zero follow through. I have to call non stop to get my rx. And call to spoon feed them when 2rx's are present and not to fill the wrong one. And they still fill the wrong one and then again it's my problem to resolve calling nonstop. When I get this misfill corrected I WILL NEVER use them again. And they could care less. I literally checked pill descriptions online to make sure I was giving my son the correct pill - that's how little faith I have in this pharmacy.
-
January 2024 by Sandy M.
TERRIBLE pharmacy service. First, I stood in line for about 15 minutes to order a refill. Second, the young woman told me I didn't have any medications with refills--when I knew for a fact that I did, because my doctor had confirmed it less than an hour before. It turned out that she couldn't understand my pronunciation of "benzonatate" even though I pronounced all the syllables and all the letters but had said "ben-zoh-na-tate" instead of "ben-zah-na-tate". After getting beyond that hitch, she told me it would be 20-25 minutes before my refill would be ready. I said I would wait in their waiting area and asked them to call me, and she said they would page me, pointing at the ceiling. Over _45_ minutes later, I received a phone call saying my prescription refill was ready. I went up to the counter and waited. After waiting for about 5 minutes for them to finish helping the customers at the cash registers, I was told that I would have to go to the end of the long line and wait in line a SECOND time. TWICE for ONE refill! I have severe lumbar scoliosis, and standing makes my back hurt quite badly. After standing in line a second time (for a total in-line time of nearly 30 minutes), my back was screaming, and I could not stand up straight. I took my prescription. That will be THE LAST PRESCRIPTION I ever get from this Walgreens.
-
January 2024 by Lawrence C.
Pathetic customer service. Absolutely horrific. Never will return. Called on needed prescription 45 minutes before arriving at the Wallgreens Main Street location. Waited in line 10 minutes and when I went to the pharmacy window a "porky pig" looking female actually pulled down the "gate" in my face and another customers and said that they were closing in 10 minutes and we would have to leave the store, get in our car and " wait in the drive thru line for at least 20 minutes" to get our prescription. I told them that we are sorry to be such "pee on" customers. A skinny bearded employee in the pharmacy actually was laughing about it. Leroy the pharmacist said he was sorry and that he only had worked there several weeks. Noah after getting an earful from me said that they would not fill my prescription period. (Noah is correct they will never fill any of my families prescription's ever again nor get 20cents from my very fat wallet). Advice? -fire Porky, Noah and the beard man, retrain Leroy. PS. Costco and Sam's deliver pharmaceuticals often at far less cost and their customer service skills are inordinately superior. It was obvious that the c holes have zero equity stake in Walgreens -unless they are ignorant and illiterate. Should the head pharmacist not take disciplinary action- fire him/her too. Walgreens you are permanently fired. Many other choices. After reading these reviews, should you still consider patronizing Walgreens on Main/Flood in Norman -also consider having your head examined. Cheers & F. U.
-
December 2023 by Erin M.
Terrible customer service. Can't even transfer my prescriptions from here because Walgreens keeps declining my transfers. Called CVS the guy said he wasn't surprised
-
November 2023 by Gary E.
This was my first experience with the Norman Walgreens on W. Main Street. I needed my prescriptions transferred from an out of state pharmacy. Shawna and the other staff went above and beyond to resolve issues associated with that transfer. They were able to get a partial order the same day and a full order the following day. I greatly appreciate the crew at the pharmacy.
-
November 2023 by Kalee M.
This location is a joke horrible service homeless people in and out stealing shit I've only met one person who has worked here who wasn't a dick.
-
November 2023 by Breeana M.
Really horrible service. The pharmacy technician who helped me, Kim, was incredibly rude and sarcastic. I'm almost considering finding another pharmacy after that interaction alone. Please do better!
-
September 2023 by Patrick U.
I wait 3 hours, stand in line for another hour, and am told they haven't filled my prescription yet. They are open 24 hours so they have time to disappoint patients all day long.
-
September 2023 by Megan R.
I love walgreens and always go there to get my photos printed quickly and efficiently. However today I was greeted by the rudest lady i've ever met. Tay was terrible. She would not speak up, wouldn't make eye contact and was lazy in refusing to double check when it said my photos were ready.
-
September 2023 by Kyle W.
Out of state daughter in law school tried to pick up prescriptions. They stated they couldn't because the card was expired. If they would have taken the time to verify and not be rude, they would have discovered the insurance was valid. I personally use CVS. Hopefully my family will move over to get away from Walgreens. Plus, they don't answer the phone. Very professional
-
August 2023 by Andy Keeney, Jr.
Really helped to get everything i needed to carry out drs orders ❤
-
August 2023 by Carla V.
My prescription was supposed to be ready at 5 pm. It ended up being backordered with no time frame for arrival. I wasn't called called and informed. I went to pick it up and was told this to late to call the doctor to have the prescription sent to a different pharmacy. This was on a Friday so I won't be able to contact the doctor until Monday causing withdrawal symptoms. There was no excuse for this. They also were unable to find two other prescriptions for at least 20 minutes. After much arguing a different person was called in to help and was able to find the prescriptions in only a few minutes. Again, no excuse for this. The management for this store needs to take action. The ratings for this store have been very low for quite awhile but nothing is changing. Time to change pharmacies.
-
August 2023 by Gavin H.
Prescription pick up always takes forever and you're forced to go through the drive through.Edit: I wrote that initial review while in line. I have now been waiting in line for over an hour and there are still five cars in front of me. This is absolutely unacceptable and embarrassing for a drive-through pharmacy. Will be switching pharmacies.
-
June 2023 by Zoe G.
This is the second time I've had had issues with them giving me my prescription I left from my doctors to go pick it up spoke with a lady who told me she saw all 4 processing should be ready in an hour or so I called back 3 hours later after hearing nothing spoke with a different rude lady who claimed they had nothing trying to refill a prescription for anxiety when I have bronchitis then said there was nothing as I had to go all day and night without my medication as my doctor sent it in twice bc we had this problem here last time absolutely the worst pharmacy horrible customer service and lies about my prescription multiple times will be hearing from corporate on my end.
-
June 2023 by Scott R.
I have never seen a pharmacy function more slowly than tonight.