-
July 2021 by Julie Thomas
I dropped off my watch for on 6/3/2021 for a new battery, as I had purchased the lifetime battery plan. They never mentioned that it would take almost 2 months for a battery. A month later I called to check on the watch. A few days later Maddie called me and told me that it would be $281 to repair my watch. I asked her if she had the correct person, as I was supposed to be getting a free battery replacement. She confirmed that it was my watch and that "the repairs" would be that much. I asked her what repairs were needed. She didn't know, but called me back. Then she told me that it wasn't actually repairs, but an internal cleaning. This is a very misleading business practice to lie to your customers and tell them that their watches need repairs when it is really an overpriced INTERNAL cleaning. Maddie said she didn't know that it was a cleaning instead of a repair. Whether she knew or not, she was complicit in the lie to try to scam almost $300 out of a customer by making them believe that something was wrong with the watch. I asked for the watch back immediately. It took them almost two more weeks. In total the watch wasn't ready until 7/24/2021, 7 weeks after I dropped it off...for a battery! When I went to pick the watch up, Maddie was rude and unprofessional. I highly recommend that you never do business at this jewelry store.
-
July 2021 by John Dobbs
I had this store send my chain off for repairs. I bought the chain in 2018 and did purchase the extended warranty, because of the cost of the chain. They could not fix it back the way it was. So, the manager was able to find a replacement and it didn't cost any extra. Thank you for your hard work and follow through. Really good customer service.
-
April 2021 by Melinda Kauahquo
I was shopping for a wedding anniversary gift, and found the perfect earrings. The young woman that helped us really was very sweet. I will definitely be coming back to shop here.
-
April 2021 by Photo of Stuff
I was chased out for not masking up, despite that I can't wear it due to a severe breathing issue. Not spending my money with Kay Jewlers.
-
March 2021 by Michelle Wright
Bought Neil Lane Morganite Bridal set....which by “Bridal Set” you’d assume it is being worn everyday or at least worn a lot. The morganite immediately fogged up, despite me being extra careful with it......I’ve had multiple morganites before an never had an issue with them fogging up. Took it back and they replaced the whole ring TWICE because of it fogging up. One time was told by an associate that the morganite is more meant to be a cocktail ring and only worn on special occasions .....then why is it sold as a Bridal set, it’s very rare a bridal set isn’t worn often. Final step was to get it sent of and cleaned, so we had that done and they couldn’t do a thing about the fogginess......which was very disappointing because I fell in the with this specific ring. They offered to exchange the ring(for a fee), but chose not to because I love the style of the ring. So this is more of a buyer beware......DO NOT BUY A MORGANITE, if you plan on wearing it every day or even often.
-
March 2021 by Melani Hensley
So they lost my wedding ring! My husband bought a $2,000 ring online and it was supposed to be delivered To the jays store February 5, 2021. We went to get the ring after getting a emails saying it’s as delivered and the store told us they didn’t have it. We have came back weekly since and today February 23, 2021 we come to they store and get told that they have broke my ring and can give a refund! I will never buy anything from you all again!
-
January 2021 by Sandy Wade
Clean establishment and professional service.
-
December 2020 by Morgan Munro
Big selection and friendly staff.
-
January 2020 by Jace W.
Helpful and professional customer service. Fair pricing with a great atmosphere. Couldn't be happier with the Christmas shopping that I did here. Staff was incredibly helpful and professional.
-
November 2019 by Jeffrey Haskell
Super friendly and caring... I really like Kay's now
-
November 2019 by Cherri Foxi
Love this store! Everyone was so helpful!
-
November 2019 by Amy H.
2 NEW MANAGERS!!!!! Thank the Lord! You will never be treated better than you will by Amy and Shaina, these girls are so sweet and actually care about their customers. This store is finally ran RIGHT!
-
October 2019 by Eric Conner
Absolutely horrible service
-
October 2019 by Morgan Brooke Conner
EVERYTHING no customer service
-
October 2019 by Amanda Shannon
I’ve been to multiple Kay Jewelers in the area and this is by far the best location when it comes to having your jewelry coated and/or repaired. My wedding set is over 10 years old and when I sent it in for work it looked brand new when they returned it to me. No complaints at all!!!
