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May 2023 by Dale Walters
Order placed on May 2 was told it would be at the store May 12 they lost my order with no notice of it now it's going to be late June.
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February 2023 by Early’s Heritage Farm
Great prices and customer service!
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January 2023 by Jesse Wright
Terrible customer service! They bungled an order, then when I asked to speak with a manager he wouldn’t put me through. After I insisted he put me on hold for 40 minutes! Only explanation the “manager” gave was “no one called me until now” ?. But hey, he offered me $100 refund on a $200 order…guess I was 1/2 at fault for their mistake?? (if it hadn’t have been for 40 min hold hoping I would hang up that would’ve been OK I suppose). I would just pass on doing business with the South OKC store, heck just order from Amazon, same level of service and you don’t have to go anywhere!
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December 2022 by Rory N.
I was disrespected by the appliance department. They paid me zero attention because I look young. I should have taken my business elsewhere at that point. I still bought a new washer and dryer from them. When I finally talked someone into doing their job. I clarified endlessly which one I wanted. Yeah. Not the one that got delivered. Unfortunately I was not here to refuse the delivery. Now I have to pay for another washer upfront or wait for this one to be picked back up and returned. And then a new one ordered. All they can offer is a loaner washer. I've used Home Depot for all of my home repair needs. I'll be rethinking in the future.
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June 2022 by Robert O.
Dalton deserves a raise, I will start with that. We were looking to buy a grill, he helped us find the one that worked best for us. Then he helped us apply for and get approved for the Home Depot card. As if that wasn't enough, The grill wings made it too large to fit into our SUV. Dalton then went and got some tools, took a part the wings and then helped us load the grill. I am extremely thankful and appreciative for everything Dalton did to help us. Because of the service he gave us, anytime a friend talks about getting a grill. I will enthusiastically tell them to go to Home Depot. Thanks Dalton and Home Depot.
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June 2022 by Valerie Jones
You would not honor my state verified veteran ID. Cashier said I had to sign up in "the app". So we got out of line, download the app and it wasn't working, gave me blank sign in screen. no offer from the cashier to call management to see about getting us the discount. I'm just really disappointed.
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May 2022 by Matt D.
Had a simple question about the store policy. Someone transferred me when I called and the line rang and rang. It still rings to this day, haunting my dreams. "Riiiing...riiiing...riiiing"
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April 2022 by Susan Barber
Very frustrated with Home Depot. We were told on our last visit that my husband would no longer be able to show the Veteran insignia on his driver's license to get his Veteran discount. The cashier explained a lengthy discription of how to add information to their app to get the discount, seriously???? Lowe's has you simply sign up and you give them your phone number and they give you a Veteran discount or show your driver's license. Why does Home Depot force you to install their app on your phone? Why won't Home Depot take your driver's license? A Vet must take necessary paperwork to prove you're a Vet. Take the license Home Depot.
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September 2021 by Michael B.
We ordered a new ice box after the one we wanted wasn't available. The staff and salesperson was very helpful but we had to wait almost a week for the delivery. Day of the delivery, I get a call from the delivery driver and they said they were 30 minutes away and I told them to call so they wouldn't get lost. My wife talked to them as well and after a couple of hours later, I checked with my wife to see if it was delivered. Nothing. I called the delivery guy back and they said no one was home. They tried lying about being at the correct address and they were at the wrong location. Help desk was helpful but now I have to wait another week before they will deliver it to us and it was their fault and they were joking about having an ice box left in the truck whenever I talked to them and they swore they were there. So freaking mad. I will never buy anything from here again even if I have to pay more somewhere else.
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March 2021 by Laur B.
Needed new refrigerator. Called, used online chat feature many times over a 10 day period. Told nothing available. Nearly gave up but called Norman store one more time. Man in appliance dept said they had 9 refrigerators in their warehouse that would fit my kitchen. Told him I would drive to town to order it and he recommended I just order online. I did. Payment sent via PayPal. Got receipt and email saying my order was complete and would be delivered in 8 days. Then I got an email saying from HD but, looked like spam. I went to Norman store to check on the delivery. Clerk told me the order was cancelled because they couldn't process PayPal payment. She told me that many orders have been cancelled for that reason. I spoke with manager and he offered no help. No apology. I asked why they offer a payment option for PayPal if they can't figure out how to process a payment. He did not have an answer. TERRIBLE customer service. Doubt we will ever shop there again.
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December 2020 by F.C.
Nice store
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December 2020 by Joe M.
The Home Depot used to be a company that didn't offer excuses but simply got the job done for its customers. Sadly, I believe those days are over. Why? My wife and I purchased a new dishwasher from the Norman store in November. We were told we would receive it on December 3rd, almost a month of waiting. We patiently waited. I received notice it would be delivered and installed on December 2nd. When the installer looked under our counter, prior to installing the dishwasher, he found a corroded water valve. He told my wife he couldn't complete the install because the connected line would leak. He emailed Home Depot requesting they have a plumber call me within 48 hours. That would have been Friday. Friday came and went without a call. I went the The Home Depot in Norman to seek resolution. The attitude from the assistant manager I dealt with was horrible. She told me I could pay for my own plumber to change the valve and complete the installation or wait for their "courtesy" plumber to call me when he could. Customer service went right out the window. I guess they believe since I paid for installation I was now at their mercy. I can't be home for all this because I cannot work from home. My wife does work from home but has to sometimes go to her office so this limits her availability. I explained this and was met with an attitude that said "I don't really care." The Home Depot basically said you bought an appliance and you will do things our way or too bad. So my question to The Home Depot is are they going to make this customer happy? This customer has bought several appliances from them, had them installed, and not ever had poor customer service or problems of this magnitude before. And before someone says I should have gone to Lowe's, don't! They haven't been an option for a long time. Their customer service went downhill a long time ago. So, The Home Depot better make sure I'm happy before the end of the week or every news channel in the OKC area with an investigative reporter or a reporter who "is in the consumer's corner" will be getting a call. And The Home Depot will be getting a call to their home office in Atlanta and some really bad publicity. The Home Depot, your Norman store will either save you or make you look really bad. Your call!
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October 2020 by Brittani Prickett
We’ve bought a brand new washer, dryer, dishwasher, microwave, & fridge all from Lowe’s in Owasso. We never had a single issue with Lowe’s during any of those purchases. We had a great experience every time. We just relocated to Norman & purchased a brand new washer & dryer from the Norman Home Depot. The only reason we purchased from them was because they had the soonest promised delivery time over other vendors. The installation crew told me upon installation that the brand
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September 2020 by Tyler Gaches
Im posting this on here because home depot works with statewide remodeling. I do like home depot it's normally where I go and have never had any problems until now. I don't normally make reviews but for this company I will I would not recommend this company but it's your choice and you can make your own decision. But before you do just read my story and you decide what you want to do. Back in May I decided I wanted to get some new windows so I went to home depot and they told...
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September 2020 by Jeremy C.
Just one checkout line with a person then all the self check out registers. No line Mgmt, people not seeing where the line started and stopped. Considering some of the items don't have SKUs and have to be looked up it's a nightmare. Also they don't mark their aisle signs very well with what's on the aisle.