-
November 2024 by Gary Richardson
Very helpful!!!
-
October 2024 by Starkiller
Completely incompetent and don't honor return policies never shop here unless you're looking to get screwed over.
-
September 2024 by Luther Dawson
Didn't have what I needed but they are always friendly and helpful.
-
August 2024 by Mildred Delk
I Shop here quite a bit. Had duplicate key made this time. They're always busy. Friendly and truly bend over backwards to accommodate you anyway they can. No hassles and if you need help or advice, there's always someone ready and willing and their customer service is outstanding.
-
June 2024 by James Wendelken
Knowledgeable and friendly people
-
June 2024 by Darrell MacDonald
Very helpful staff. Great selection.
-
April 2024 by Michael Taylor
Very helpful
-
April 2024 by Jeff Barnett
I've live in Newcastle and have been going to this location for 6 years. They have a new female manager which I am displeased with. A few weeks ago I went in to try to buy broadleaf killer for my property. She tried to sell me pre emergent chemicals stating that is what I need to kill the existing weeds. I tried explaining to her how pre emergents work and she still said it would kill the weeds. Another employee backed me up telling her that pre emergents will not kill existing weeds. She told me in the conversation that her husband has a landscape business. Hum!Today I went to Newcastle Ace. I needed help finding a Shark Bite shutoff valve. Their website stated they were available in the store. I was helped by a younger man and told him what I was looking for. He showed me where the valves were. They were out of single bags of valves even though they showed them available online. They had on bag of 4 valves with only three in it. Apparently someone only needed one and took it out of the bag. I asked the young clerk if they would sell me two out of the bag since they didn't not have any single in stock. He stated he would have to check with the manager. I followed him to the register where the same female manager was. The clerk helping me told her what I needed and also told her one was missing from the bag. She calculated what the cost was with three and said she would sell the bag of three for $33 and some change. I told her I only needed two and if she could just figure the cost. She said she could not sell only two and that it had to be three. I'm not sure why since she already reduced the price from 4 to 3. They could have put the extra one on the shelf and sold it individually. I told them I will go to OKC and buy them there and told them that I thought they would help me out. I left.These are two incidents I have had with the same manager. I think I will start going to Westlake at SW 119 and Western. I might return if she ever gives up her position as a manager.
-
November 2023 by Gregory Fowler
Good hardware store.
-
November 2023 by Diana Moorman
Employees are friendly and helpful. Prices are too high.
-
November 2023 by casey cook
Very convenient and we'll stocked. The employees are very helpful and knowledgeable.
-
November 2023 by FancyStormRacing
Stay local
-
November 2023 by Roberto
Rock Hollow Ace of Newcastle is excellent. The products and service is always good.
-
September 2023 by craig dacus
Rock Hollow Hardware is an absolute must for our community. Always well stocked and fairly priced. The team is an Ace in my books. Scott and Ras are always helpful and knowledgeable
-
September 2023 by Terri Cleghorn
We have been shopping here for many years! We go there several times a week and always great service! Scott and the crew are amazing!
