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November 2023 by Dalton Richardson
Came to get a wheel bearing replaced, ended up being told it needed new shocks. They called me to pick it up I get there and they replaced a steering damper and not the shocks. 1100 dollars later I still have a whining wheel bearing and a loud clanking front end. Do not recommend. Total rip off.
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October 2023 by Wendi Macey
First of all. I D K Y this location doesn’t have 5 stars for a rating! I have been coming here for almost 3 yrs. Worth the turnpike tolls and drive from N OKC. Ryan, the store manager is honest, forthright, knows his business, has integrity and he’s honest. Never once have I ever felt anything less than of a “friend”! They go above and beyond in customer service. You are stupid if you go anywhere else. Ty Ryan and team for treating me like a “friend” vs another customer number!!!!! Y’all deserve the moon and stars. 5 *’s for Google!Service: Oil change
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October 2023 by Jose Whetstone
Went for an oil change and had more issues then I’ve ever had in any shop. Messed up my skid plate, didn’t change the oil correctly. Left me at minimum amount of oil. Also had to take the same rear tire back 3 times in about a month to get it fixed from a leakage. The manager Ryan has my respect for trying to solve the issues, but the staff up front didn’t try and fix the issues.Services: Tires
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October 2023 by Alan W.
Stay away from this one. Took my car in for a tire with a slow leak in it. Got a call telling me the nail was in the sidewall and could not be repaired. I asked if they had the same tires that came on the car. they said they did not and that the tires that came on the car were only available from the dealership. I told them I would pick the car up and decide later what to do. When I picked the car up I inspected it and the nail was more than an inch in from the sidewall. I also found that the exact tires are available from the distribution center. I will never go back to this location and recommend that you verify what you are being told. Sounds like they will say anything to sell you a set of tires instead of fixing the ones you have with more that 50% tread left.
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September 2023 by KAC Carter
I ask if they could cover the seat so mechanic wouldn’t get dirt on seat ( no problem sir) I watched them jump right in dirty , estimate was $2100. Big o tire only $740 and covered my seat.
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September 2023 by Jason Nadle
Abysmal. AVOID THIS STORE. Twice I have tried this store, twice they have been one of the worst shops I've dealt with.First time, simple alignment. Dropped it off, went to a friends down the road. No call, nothing. Ended up coming out 30 Minutes to close to find out that they needed a bolt to finish the alignment and would not be finished tonight. This nearly cost me a hotel room as I was an hour away!Second time, another simple alignment. Again, no call. I called them, said it was done, cool! They tell me I have a bushing going out but it's not worth fixing yet. Drive home, car is no constantly pulling! Absolutely abysmal and unacceptable. Took it to another Hibdon in Shawnee that actually does their job, car now drives great.DO NOT GO HERE.
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August 2023 by Vickey Mcdonald
Not helpful at all. Waited 5 full minutes to be acknowledged, then was told that my tire could not be repaired that day to come back tomorrow because they were short on help. They did put air in my tire. It has a slow leak, and because it has a road hazard warranty, unfortunately, I must go back. Sad, service is usually very good.
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August 2023 by Sue Jay
Great experience with Hibdon Tires in Mustang. Very professional and courteous services. I brought my car in for service due to a slow tire leak. The found and removed the nail-like piece of metal from the tire and patched the tire free of charge. Thanks guys!!Service: Tires
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August 2023 by Rebekah B
Please take your car somewhere else. I spent $92 dollars on a job that isn't completed. I took my car there twice and Ryan called after the second time I took the car in saying they didn't service the car correctly again and to please bring the car back. Um, no thank you. You've have two chances to fix the car. It's really annoying and frustrating. Lots of dishonesty from Ryan and this location.
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July 2023 by Huey Long
Quality prompt courteous service! We have used Hibdons for approximately 5 years and quality professional service has been the order of the day. Highly trained service representatives and premium tires...
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July 2023 by Chad Vest
If you want good service…..drive the extra miles to Hibdon Tires in Yukon. In the Yukon store: you’re treated as a customer with respect, not as a burden by an arrogant front desk clerk, your appointment time is honored, not argued and changed ( even with printed out dates, times, and prices ), price quotes are the same, not jacked up $800. Service in the Yukon branch is professional, friendly, fast, and as agreed!Service: Tires
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July 2023 by Ryan Pruitt
Ryan runs a great shop. I discovered a bubble in the side of my tire just prior to leaving for a business trip. Even though it was 15mins till closing, he still got me on a safe tire and down the road. Really appreciate that!On another note, i wouldn't buy those SureDrives, not as dependable as their Primewell predecessors.Service: Tires
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July 2023 by Shane Martin
Used Hibdon In Edmond for years for tires and oil changes and loved them Moved here expecting the same and it’s definitely notWaited 3 hours for an oil change the first time with an appt. 2 walk-in s came and went in the same amount of time without an appt Gave them the benefit of the doubt and made an appt a second time Asked if an appt meant it would taken relatively soon around the appt time and they said yesTook it back right away this time but I’m typing this as it goes on hour 3 againPlace is unkept, trash is on the floor, tires not on display laying everywhere used and newFront desk guy is beyond unprofessional or efficient in any way (called 3 times before anyone answered, and waited 10 min till he came out from the back eating either a late breakfast or early lunch ( same service the first time as well)AC is not on in the middle of July so there’s thatOthers sitting and waiting longer than they were told as well,Older lady simply wanting the tires she bought here rebalanced has been waiting for 2 hoursAny good reviews on web site are from years agoAll negative ones are within the last few months to a yearNot coming back
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July 2023 by Moraima C.
Had a nail in my tire and I figured I'd have them take a look at my tires since I hadn't replaced them since I bought the car. They never pressured me and said "we'll take a look and let you know if we can fix the tire or replace them." Sure enough they all needed replacing. I had already done my research before going to the store so I told Ryan (nice guy-I really appreciate that he didn't mans-plain tires to me) which ones I wanted if they needed replacing. He ended up giving me a better tire and price match since they didn't have the exact tires and would take too long for shipping.Cars new wheels are quiet and feels like a new car. Thanks so much Ryan and Hibdon Team!
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July 2023 by The Car Guide
Went in to quote 2 sets of tires, and the guy behind the desk asked if I needed help all while he was trying to package and fit a head of lettuce into a container… Definitely more focused on the lettuce than the customer trying to quote two sets of tires.He tells me the first set of tires are no longer being manufactured, no problem. I then ask him to quote me a set of 35 inch tires for my truck and he turns around and walks in to the shop and doesn’t return out without saying a word. Very weird mannerisms, and an extremely strange personality. I almost question if there’s an influence in the behavior of this individual.Needless to say I turned around and walked out, I will do my tire shopping elsewhere. Very disappointing and strange transaction this morning from a place I’ve had good luck in the past.
