-
March 2024 by janice
Long story short ~ called AAA for help changing a tire damaged & completely flat. After 1 1/2 hours & no word fr anyone called AAA again. Was told because of time of day, rural area, & a nationwide shortage of towing/roadside assistance companies it was hard to find someone. I mentioned towns near me & AAA knew of this company, highly recommended them, checked w them & said it would be appr 50-60 minutes. Other services would be appr 5-6 HOURS. BTR contacted me & was there in 28 minutes! Thank you BTR for your fast professional service!
-
October 2023 by danceing bufflo
Wish I had something decent to say, but sadly, I don't. ..attempted to address it, but was not able to reach owner.
-
June 2023 by Terri Howard
Ashley came out today and changed my tire. This is after AAA send someone to change my tire, who was woefully ill-equipped.
Thank you, Ashley! You are amazing and I am so thankful for your help.
-
March 2023 by Joi Wilson
The company never showed up, and I was not informed that no one would be coming until many hours later. However, I rated them three stars instead of the one that I initially wanted to rate them because part of the issue may have been AAA.
-
August 2022 by Motoprophet
Cecil was very efficient and picked up my Firebird safely and delivered it on the other side of town quickly and called me several times due to an address mix up on my part. Thanks again!Service: Car towing
-
June 2022 by David DC Campos
AAA contracted them to come help me change out a tire. An hour after they were supposed to be there, I looked them up online so I can call him and get an ETA or tell them I was going to fix it myself. When I call the number it said the voicemail was full and not taking numbers so I was unable to contact them. I ended up changing my tire myself but I was told by the auto club they were close by. I called and canceled. I understand the nature of their business because I was in it before. So I'm not hating on them because of that and I understand. At least they were coming. I just wish I could have been able to contact them because I was in a remote area and needed to know my options.
-
June 2022 by Ryan Priest
AAA customer broke down on the side of i40 at exit 139A. BTR recovery was assigned the call and two hours later still hadn’t showed up. Called AAA and they were unable to even get a hold of BTR so the call was reassigned to another company that was there within 15 min. Thanks for wasting 2+ hours of my family’s night.
-
May 2022 by Nicole Finley
Easel was amazing! Blowout on the side of the highway and we’re from out of town. Very quick response. Very professional and polite.Go Chiefs!Service: Car towing
-
May 2022 by Jerry Teddy
Very professional and quick. Driver was friendly and respectful of property. I would definitely call them again.Service: Car towing
-
October 2021 by Misty Smith
Jim and his staff are always so professional and empathetic in times of high stress and frustration. He has my business indefinitely.
-
October 2021 by Jay Nahmir
My vehicle was towed by this company on camera with my work bag still in it and all of my jewelry was stolen out of it and Jim would not call me back lawyer time
-
October 2021 by Ethelyn Barnett
When the problem presented itself that would have looked like a stop to progress, it was all hands on deck. They seemed to really care that the problem got resolved (which it did).
-
October 2021 by Rebecca Melrose
They showed up when no one else would.
-
October 2021 by Megan Chavez
After waiting 4 hours for another company, my insurance contacted BTR to take over our towing ticket. BTR called in 5 minutes and was on their way. They got my vehicle and had it here faster then I ever imagined. The guy on the phone was very nice and helpful. Well knowledged. Definitely recommend.
-
October 2021 by Brew Crew
I don't often give one stars, but I didn't feel like this company wanted my business, I wasn't a valued customer, and I wasn't worth their time. They also weren't the most professional over the phone. I called them once my insurance notified me they were dispatched & told them I was on Tinker AFB. They told me they couldn't get on the base unless I was meeting them at the gate so they weren't able to help me. I called and verified with Tinker Pass & ID that they didn't need me present to gain access. Then they claimed their driver had firearms in the truck so they couldn't help me. So, if I met him at the gate he was OK to bring a firearm? Its a federal crime either way..They simply thought it was too much of an inconvenience for what the insurance was paying them and helping me wasn't worth their time.Service: Vehicle wrecking
