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June 2024 by Chad King
5 employees working, 4 doing nothing and only 1 can open accounts. Backed up 4 deep waiting on one employee. Not good customer service or a good first impression.
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March 2023 by Craig Aho
Fast friendly service
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October 2022 by Greg Remick
They need to retrain their managers. Awful customer service at this location. The head manager would of cost me money if I didn’t realize that he wasn’t doing his job and went to another location.
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September 2022 by Christopher Dalley
Wonderful staff! As I read below about issues with check holds...well this is a standard banking practice anywhere you go when a check is a large amount. I've banked with Bancfirst for over 15 years and have done multiple loans; car, mortgage etc. The Mustang branch is top notch. You City Slickers best quit getting your panties in a bunch.
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October 2020 by Tenaya Lofts
One of the most unprofessional experiences I have ever had with a bank. No follow through. Terrible customer service.
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September 2019 by Jessica Duran
I'm glad I'm switching banks. Teller said she would close one of the accounts after I moved money out of it one day, it was never closed so I was charged a fee and had to move money back over so I wouldn't be charged more fees. Had to make a second trip to the bank and the teller once again said she'd close the account but she'd have to email a supervisor do to so. It was finally closed as of this morning. It shouldn't take three and a half weeks to do that.
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August 2019 by MutantTA
One of the slowest Banks I've ever experienced in my life!
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October 2018 by MD Milburn
I also will go to another branch than have to see the rude young ladie teller ,how do they keep there job? The customer service representative Elida Winston infomed me that the specific mustang town business are only welcome to receive any sevicse from them any other neighboring business should go to there local location bancfirst ...read the bank Moto agan folks your not treating your customers with loyalty,....wen w back months later for my convience asked for change ..they shorted half of what I gave them, now I got to go to another bank down the street that I am not even a member of to get the rest of what I needed .really hard to stay a member with banc first
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September 2018 by Michael milburn
I also will go to another branch than have to see the rude young ladie teller ,how do they keep there job? The customer service representative Elida Winston infomed me that the specific mustang town business are only welcome to receive any sevicse from them any other neighboring business should go to there local location bancfirst ...read the bank Moto agan folks your not treating your customers with loyalty,....wen w back months later for my convience asked for change ..they shorted half of what I gave them, now I got to go to another bank down the street that I am not even a member of to get the rest of what I needed .really hard to stay a member with banc first
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January 2018 by Ed Jubal
Great Bank. Kinda slow at the drive-thru. But overall good service.
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November 2016 by Zombie Grizzly
Wonderful staff! As I read below about issues with check holds...well this is a standard banking practice anywhere you go when a check is a large amount. I've banked with Bancfirst for over 15 years and have done multiple loans; car, mortgage etc. The Mustang branch is top notch. You City Slicker Democrats best quit getting your panties in a bunch.
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October 2016 by Aries_Fire 8419
This is just for mustang location. I never had a problem before depositing a paycheck but today they wanted to put a hold on it because apparently the girl said that she never seen that type of amount in my account before but when I called customer service the guy said he doesn't know what she was talking about because he can see clearly on my accounts that I have made those deposits before in the past every single month ! I will never go to this location again if I want my banking done right I will go to the locations in Yukon or the city and if this continues to happen I will find another bank
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August 2016 by Stephanie Fugate
I have had issues with the Mustang location the last 2 times I have been there. Terrible customer service, rude drive-thru tellers (actually I looked on my deposit slips and it was the same girl both times), and it takes FOREVER to make a deposit. I will start driving a little further to go to the Yukon location instead. Very disappointed!!!
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April 2016 by Thesmallbean 145
This is just for mustang location. I never had a problem before depositing a paycheck but today they wanted to put a hold on it because apparently the girl said that she never seen that type of amount in my account before but when I called customer service the guy said he doesn't know what she was talking about because he can see clearly on my accounts that I have made those deposits before in the past every single month ! I will never go to this location again if I want my banking done right I will go to the locations in Yukon or the city and if this continues to happen I will find another bank
