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February 2024 by Donald Y.
Went to the only T-Mobile store here in Muskogee today. Waited 43 minutes to be waited on. I wanted a new Apple Watch. I have an older one just wanted a new one. Wanted to pay for it not finance it and have it synced to my phone. Did not want to add a new line. The representative waiting on me had to "find out" if they could sell it to me without adding a line and without financing. He told me I should just go to Wal mart and buy one. We have been with T-Mobile for a very long time and really you can't just sell me a watch? And then tell me to go to Wal mart and buy it. What?
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February 2024 by Jarrod Mccall
Store charges for making payments in store. in store scheme not approved by T-Mobile corporate. Workers act like know it all's even when proven wrong by their own IT especially involving faulty equipment. Store is only useful when signing up and would suggest going through different stores for services and equipment
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February 2024 by Kimberly Robles
Absolutely the worst customer service I have ever had. Do not know what they are doing unless following queue on there little tablets, gave out all wrong information and then acted like it was my fault, manager is horrible and all her employees follow suit.
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February 2024 by Bill Epperson
They are not helpful at all
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January 2024 by BKA H
It was all good helped me out with what I was there for . Friendly service
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January 2024 by Samayah Rose
Came in to pay my bill, I was not greeted and service was absolutely horrible. I certainly did not feel like an appreciated customer. And the worker Paola gives terrible service.
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January 2024 by Jeffrey W.
Waiting at store that should have opened at 10 been 30 minutes still not open bullshit place
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December 2023 by Tyler
Great experience. The gentleman that helped me what was incredibly busy and incredibly helpful.
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December 2023 by C U
This location no you're better off going to a corporate store
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November 2023 by Trucker Bill
Simple Mobile Device Store. Excellent service, our agent was knowledgeable and very personable.
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November 2023 by Edward Miller
Was a Sprint customer until T-Mobile bought them out. Long story short, I had 2 accounts and thankfully Dymin was willing to get on the phone with Care and get me to 1 account. Ended up saving me money. Bless her heart, she was on the phone for over an hour getting me taken care of.
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November 2023 by Barbra Ware
Holy cow!!! I have never in 60 years ever had the customer service that I got today! I’m still in shock! I have been shopping around for internet service. Each place I visited, employees either weren’t trained well on the services that they provided, could care less that I was even in their stores, extremely rude, didn’t offer to help me, was too busy talking on their phones to acknowledge my presence or just really didn’t care. One other store told me they were too busy & just come back in during the early hours when they weren’t so busy! Yes!!! That actually happened at one of your competitors stores! So I called T-Mobile in a last ditch effort in hopes of finding the service I needed. I called first because I just couldn’t handle going in yet another phone store & being brushed off or ignored anymore! So I had nothing more to lose! Well…to my surprise a very young lady answered my call. My first thought was; great here we go again! This is a very young person that is just like a lot of the younger generation that are just down right hateful & very disrespectful. WRONG!!! Her name was Paola. She treated me with so much respect! She was so knowledgeable about what I was in the market for! She told me that if I came to the store that she would give me some options & would explain the different types of services available to fit my need. She was so full of knowledge that I just couldn’t believe that I finally got what I was after! The store manager also came to talk to me & made sure that I was being helped. He told me about the promotion that was going on. And I told him that she had already told me about it. He was super, super nice & talked to me for awhile. I appreciated the fact that he didn’t try to take over or belittle the salesperson or try to act like a big shot. He said Paola was very knowledgeable & he knew that she would take good care of me! I truly felt like I was important! I was in another store & the manager in duty totally disrespected & talked down to the sales person trying to work with me. He even said that if they couldn’t figure out what I needed to come talk to him & he knew the company inside & out! Needless to say I felt so bad for the sales person. That was just wrong on all levels! I just want to say today’ purchase was worth every penny that I will spend there! “Thank you” is just not good enough for this employee. She deserves to be acknowledged & thanked personally for the Sevice that she gave me today! TMobile is very fortunate to have this young lady on their team! Thank you so very much Paola, for helping this old lady! You made me feel like I mattered!
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November 2023 by Frank Krugielki
Got a new phone a week ago and had to go back to the store and get Dymin to help me. Dymin is my Go-To gal and I always leave fully helped
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November 2023 by Cathy Jones
Best people in town! No stress and explained everything in detail for the WIFI we added to our service! If I could give more stars I would ❤️
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November 2023 by Kaitlyn Elizabeth
Very friendly staff,sometimes long waits but when there's alot of customers and not many staff that's nkrmal,and not all fixes on devices are simple,been using T Mobile for years,no complaints other than my bill
