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June 2024 by Ashlea Newsom
Bobby was nice to help my boyfriend and I get me a new phone and phone plan
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April 2024 by Mrs. Clappandra
If you go into the Muskogee store they are very professional and they help you very well however if you call in to their service on the phone and try to remove a phone line they give you the runaround I have called four times to remove a phone from my line and they have refused to do it even though the phone is broken and doesn't work and I've replaced it with a new phone they seem to think that they're going to lose money by me taking off a phone that doesn't even work that I've already replaced so they continuously try to upsell I was on hold for over 50 minutes and had to drive to a store which I stayed on hold the entire time and they still didn't help me over the phone numerous times when I have bought new phones they have told me over the phone that I still had insurance on my phones and they removed it to make my bill cheaper without letting me know this company is actually gone to hell The only way that you will get any resolve is by going into the store personally to deal with an American because they hire out through the Philippines for their phone service and they train them to just upsell and to obviously lie to you and not turn your phone off when you request it I was so heated thank God for candy and the Muskogee office helping me to accomplish what I was trying to do for over 2 weeks My bill is supposed to be 156 four phones on $100 plan in hotspot but because they refuse to remove that phone it was going to be $230 that is a big difference in a time where our economy has gone to hell who can afford to pay that much for phones and especially a phone you can't even turn on do better T-Mobile do better I've been a customer with you guys for 9 years and I'm seriously considering going to cricket
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April 2024 by Robert Perkins
Carlos assisted me and my wife today amazing customer service and support!!! If you go in ask for Carlos he'll take care of you. Metro's prices are good too. ?
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April 2024 by Kristin Hill
I would love to thank Carlos! I went in MAD but he went beyond to get us fixed up! I'm grateful for the service because my plan was to leave Metro today but I am a forever customer thanks to him
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March 2024 by Kaylee Cross
Long time customer of metro PCs, but was very disappointed with the service at this particular location when adding a line recently.
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February 2024 by C. Ya
Apparently customers who come here are all complete idiots and have no idea what they are thinking. Regular people cannot put sim card in a tray and call customer service with the imei #. The audacity of people thinking they can do such things is crazy.
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November 2023 by Manda “DJ” M
Awesome workers
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October 2023 by James Rose
I've been sitting at this T-Mobile buy Metro store for over an hour waiting for the attendant to take care of a lady while she reminisces and laughs and jokes doesn't offer to help out anyone else and people are walking out the door I guess she really helps the people she likes
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September 2023 by Vicki Earley
My husband and I are on a fixed income. We went to the Muskogee Metro office to purchase a phone. We paid close to $600.00 for the phone. The associate never explained to us what the phone Intel. The phone didn't come with charger, plus other things we should have been informed. It said on our receipt we had 14 says to return our phone. After driving back to Metro, 45 minutes, we were told it was a final sale. We explained about the 14 days policy. The manager said he would contact corporate and call us. Here it is, a day later, still no call. My husband called Metro, the associate said she would get in touch with the manager, then call us back. No return call still. After my husband called 3 times, still no response back, no results. If that is the way they do business, no wonder all the bad reviews I read about them. I understand people going to Verizon or AT&T.We waited for (the owner) to respond back to us as they said they would do. No response. Very frustrating they lied to their customer. I am telling everyone, do not trust Metro in Muskogee ok. When we were in Texas, the Metro in Plano TX, we're the fairest of all. We were with them around 20 years. We moved to Oklahoma, went to Muskogee ok, Metro. Boy were that a very bad move. Lie after lie. Please be careful people.We went to T-Mobile this week in Mcalester ok. Talk about Customer service. They take care of their customers. Kimberly waited on us. My husband explain the bad experience with Metro. Kimberly took control and took care of us. She went up and beyond to take care of us. My husband told her about a phone he was wanting. She brought it from the back, showing my husband. It cost us nothing. We will forever be grateful for the service Kimberly gave us. We can say, we are proud customers of T-Mobile. Never again will we have anything to do with Metro. Again, search out the service with T-Mobile before stepping your feet in Metro.
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September 2023 by Steven R. Acuff
Good phones, good service, ok over there phones customer service, usually foreign people that's hard for me to understand
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July 2023 by Joyce Craig
Nice place nice people good service
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July 2023 by Zach
Hey! This is Zachary I was just wondering if you guys fixed that problem with the price/computer for the iPhone 11 I was going to buy last Saturday when I was there with my family
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July 2023 by Rayetta Ford
Prices are to high
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May 2023 by Wendy Yarberry
I called this store first to find out if I could come pay my home internet.They said absolutely come on in. I went in and the one lady that I originally TT on the phone was so busy with the thing in her ear talking to somebody else, that she had the other girl do it who obviously didn't know what she was doing and obviously needed the other girl's help and couldn't get it.When the girl who had been on the phone finally did come up try to help me, she got a call on the invisible thing in her ear, actually took it and walked away from me. Her little headset needs to be taken away from her. So rude. So intensely rude.After sitting in the store that was so hot I couldn't hardly sit in there, for almost 45 minutes they said " oh no for this you have to go to the t mobile store. So unprofessional and ridiculous.
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May 2023 by Jason Price
Don't have half the phones on display. Won't go here again. Should of drove on after all the phones we chose and the young guy would come back and look the come in and say they don't have it.
