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September 2023 by Marla M.
We bought our second car from the James Hodge Auto Group in Muskogee. We ordered a maverick over a year ago and it came in today. We are so pleased with James Hodge Ford & Hyundai. See Brad if you're in the market for a new vehicle. He is a Christian and you can believe what he tells you. Everyone was so professional and everything was like they said it would be. Sean, the finance manager, made the paperwork a breeze and explained all of our warranty options & got us out quickly. Even the General Manager stopped by to make sure everything was going smoothly. Give them a chance before you buy. You won't be disappointed!
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July 2023 by Casey N.
This is my go to dealership for all of my service and car buying needs! They have the friendly staff and always provide the highest level of service.
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February 2023 by Steve E.
They made my truck go from a bump bump fill while driving down the highway and shifting hard to now it goes from 1st gear to 5th gear . After they updated program on transmission , to flushed transmission which I started in May 2022 to Dec 30 2022 . I got a couple of recordings and they lost them but engineer told them what it could be but they told me they didn't want to throw money at it . It was under warranty and now they say take it somewhere else ? They had truck from early November to December 30 . So almost 2months . Filed with attorney general and now I have to prove they have a record of this even though they admitted to losing recording in which would have told engineers what to do . My truck had 21,000 miles on it when we started. If you've had a problem like this reach out to me PLEASE.
[email protected]. I wish 0 was available for rating
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June 2020 by Jimmy K.
Don't know about buying a car, but don't get your oil changed here. They don't honor appointments. Made a appointment last week. Waited fourth seven minutes and they still haven't gotten it on the rack. They go by a first come first serve bases apparently. The guy behind the counter is slower that the dickens. He looks about eighty and can't hardly hear. What a waste of time. Also the cleaning lady is rude as hell. I sat forward in a chair for five seconds and she covered the back of my chair in bleach I guess to disinfect it. Would have been nice to get a warning. This place sucks.
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January 2020 by Catherine C.
Great place to buy a vehicle!! I have bought vehicles here the past 20 years. I have always been treated great!! I get all my vehicles serviced there as well and have never had an issue. They are fast and courteous. Please if you're shopping for a vehicle go to James Hodge Ford in Muskogee!!
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November 2019 by Vicki S.
Can't give zero stars or I would. Found a promotion on Facebook for MINIMUM $3,000 trade, regardless of the condition of the vehicle. Verified this could be done with a used vehicle. I walked the used lot and found a vehicle I wanted to drive. After the test drive I looked it up on car gurus and started dealing. The young salesman wasn't sure of himself so called in the "manager", Steve. He offered me the car with $750 trade on my vehicle and $2,000 over the price on car gurus. I showed him the ad and he gave me a price $251 less than the add. Since I was keeping my trade vehicle, I agreed and told him I would call the next day after I spoke to my credit union. When I called at 4:30 I was told the car had sold to a wholesaler before the salesman reported for work that day. He offered me several cars that I had already told him were unacceptable and said he would call me if he found something. He called the next day with another unacceptable vehicle. I will never buy a vehicle from this lot. First they baited me with an offer they wouldn't live up to and blamed their "social media group" then they wouldn't find anything comparable, even though they processed to have 7 lots full of vehicles.
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June 2019 by Carl S.
Pretty Lame Service Department .. when you can't even get a simple oil change done without making a Appointment a week away ! One time it was 2weeks before I could get it in .. So I just took it to another Ford Dealership .. Didnt have to make a appointment ! They told me bring it in when ever it was convenient for me .. I have Purchased several Cars from Hodge but I won't go there for anything anymore .. So much for the Free Oil Change promo not worth it
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June 2018 by Steven L.
There's something great going on at Hodge Ford. I bought my used Hyundai here a year ago, and I got a great deal on it. Since then, I've come in for service, my free car washes and some windshield wipers. I could not be happier with the service I've gotten, the car washes were quick, easy and effective, and I got the windshield wipers for cheaper than I could have gotten them from Autozone or O'Reilly's. Everyone in the store has a constant smile and they are there to help you through every step of the process.
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January 2017 by Kim N.
My car has been there two times in the last few months to fix a recall and part under warranty. Both times it should've taken less than 5 hours once parts arrived. Both times I've been told "oh it should be ready tomorrow afternoon" for 3-4 days in a row. This service department is terrible. They lie about the length of time it will be in there and then when you pick your vehicle up they didn't connect interior things correctly and things start falling off. They are unreliable, slow, and do a poor job putting the interior of your dash and doors back together. From now on I will be making the drive to a ford dealership out of town.
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March 2016 by Christen D.
Slowest oil change around! We have waited 3-4 hours every time! Even with an appointment and them knowing the make of our vehicle. Not worth the "free oil change".
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March 2016 by Megan B.
Do NOT buy a vehicle from here!!! I bought a car from them and within the first 6 months it was in the shop twice and a few months later it completely broke down! I went to them to see if they would make it right and they would not just wanted to get me upside down with another payment!!
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January 2016 by Glenda S.
My experience wasn't at all bad purchasing our car Feb. 2015. But, Free Oil Changes for Life, means absolutely nothing the me. I would have to drive at least 2 hours to drive to Muskogee and waste another couple of hours with oil change, with no complimentary transportation. So what. Lower their prices of their vehicles would be wiser and better than some gimmick about free oil changes. GET THIS ONLY THE OIL IS FREE. ALL OTHER PARTS, FILTERS, FLUIDS, ETC ARE ALL CHARGED FOR. Come on Hodge what a joke. Don't even try to deal with the service department or work with their sales people after you have purchased a car. They are done with their "CUSTOMER SERVICE". Technically. That all they have to sell. Don't Mess with them unless you want to get messed over after you've spent your hard earned money.
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December 2014 by Kay T.
As a car lot... I will never buy a car here. In 2013 I had an awful experience by a sales person who would not address me, just my husband. I also found the same car at a different lot for thousands less. But today while getting my oil changed (which I have no problems with the service dept) I stepped out on the lot alone without my husband who waited in the waiting area... NOT ONE PERSON came out to ask if needed help or wanted to drive something. Looks like I know what car lot I will be going to TOMORROW!
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July 2014 by Shaniqua J.
After purchasing this car in Oklahoma it took over two months to get the title to my car and register it in ca where I live. At first the title "fell behind the desk" and they couldn't find it to mail. Then it "got lost" with ups. After finally getting the title, the dmv sent me back my paperwork because the title was signed by the original owners power of attorney and apparently I have to have proof of that. This has been hell to go through with this dealership. I bought the car in May and now in the middle of July this still isn't resolved. A car buying experience is supposed to be exciting and this has been excruciating.
