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February 2024 by Wendy Y.
I was excited but I could qualify to get a certain amount of credit per month online without having to talk to anybody first.When I did call Nicole was very friendly about getting me set up with the washer and dryer that I needed and a price that I could afford.I will say there were some misunderstandings about the installation and the parts that came with it etc.. when I empathize with my issue very much.However after I send an email, the manager, Terry I believe his name was, contacted me I was very professional about working out the problem to my satisfaction.I think Nicole me just have been having a bad day like we all do sometimes.Oh and last but not least? I absolutely love love love my washer and dryer? ? My home is 10 times happier with clean clothes and blankets??Next month iI can't wait to see what I can rent next ????
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December 2023 by Hailey Wright
I would give it a 0 star rate cause I chose to rent a couch which I was hoping would be new and not a PRE-LEASED couch and when I got the couch delivered to my home I sat on it and whoever was renting the couch before me left a bad urine smell to it to where I called the store and did what they told me which was washing the couch covers and scrub down the white cushion and after getting it all done I put the cover sheets back on and put the couch pillows back on and when I sat down it still smelt like urine so I called up to the store again and the woman Nicole had a rude attitude towards me and said that they'll come pick the couch up and that I can never rent from them again.
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November 2023 by Larry Stine
I have bought a TV, Washer/dryer, Refrigerator, and Living room furniture through the friendly staff at Aaron's rental. They offer low monthly payments. And complete free service on any items you rent or buy. You should check it out.
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October 2023 by ceej smith
Have had two new washers brought to me both work for a min then won’t clean the clothes or spin them out. I recently got my washer back when it should of been fixed there’s no way they touched it I know it was sent off so I called and asked to get a different brand she was super nice at first saying she could and told me she would call me the next day I had a Denist appointment so I gave her my husbands numbers never called so that next day I called she then proceeded to tell me she could not get me a different brand or I’d have to start over so I called and complained to corporate he said usually they can’t but he would do that for me and told me how when customers get closer to their items being paid off they want brand new! I in no way said I wanted a new washer just one that works! They brought me the same brand back today! My lease agreement isn’t even close to being up! Deliver driver told me she wanted to keep my matching set….. I did not get my dryer from them! Just the washer! So I have called corporate yet again waiting on them to respond! And had to wait a week to get my washer since they have employees who keep quitting! driver was super nice but the lady at the store not so much!
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September 2023 by atirche B
Great customer service. Awesome management. I just love the people there.
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September 2023 by Beverly Hutson
EXCELLENT CUSTOMER SERVICE. Nicole goes above and beyond. I've already paid off several items. The last one was here in Muskogee. They have great payment plans, but you may have to wait for a sale. Love this Aarons
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September 2023 by Deedia Francis
They said they will fix me up with a refrigerator for $50 a month. She said that but when I got back to her she said no I can't get $50 is too low, can't do it.
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July 2023 by Lynette Matthews
The people who work here are very nice and helpful.
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June 2023 by Justin T.
This is the absolute worst customer service we have ever experienced we were lied to about delivery for over a week. we called multiple times to confirm delivery and we're lied to each time. NICOLE has given us an attitude EVERYTIME WE HAVE CALLED!!! Save yourself a lot of stress and GO SOMEWHERE ELSE!!!!!!!
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June 2023 by Bonnie Sheree
Very polite, friendly, and professional.
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April 2023 by April Mcrae
The manager will completely lie to you, they will sell you a dryer and bring it out with no cord then tell you it's your responsibility to go buy a cord, then after phones calls with the manager she was very rude loud hateful and said they would bring a cord today, but that was a total lie, they need new management
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April 2023 by Billy Taylor Sr
In store associates were great! Madison & Nicole the delivery guys were very professional and prompt.
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December 2022 by TDS
Do NOT GO HERE.What was supposed to be a" new "mattress was worn out, sweat stained ,had areas where you can see it had bed bugs at one time and holes in the back. This was after three supposed delivery dates where they didn't call or anything to say they weren't coming and I sat at home all day. When the guy did show up almost 2 weeks after my first supposed delivery date, he brought the nasty mattress which I sent back with them..and they are trying to charge me for!!.. Do not get mixed up with this shady place. They have zero ethics.
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July 2022 by Marcella Arie
Only gave one star to review I had the worste experience of my.life paid cash for a bed and low and behold it was.covered in bed bugs then when I reached out the very next day to the manager he and his assistant manager called me a liar but I have photoEvidence and then they came to my.house brought me new matress hoping that would resolve the issue but no that night got ate up again i.threw the bed outside they sent orkin to my house trying to.say it came.from. my house which the orkin man confirmed I did not have bed bugs it was the bed I asked to. Have my money returned and my house sprayed and blankets reimbursed all I received was my.money back on the bed but I have recently contacted an attorney and they will be paying alot more due to.the infestation growing in my house and medical bills racking up due to bite on my kids
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April 2022 by Timothy Friedman
The folks at this store have been over backwards to help you when times are tough and that work with you to get what you need great people there
