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November 2023 by terri s.
The worst experience! They don't own up to their mistakes. They neglected to estimate a major part of the damage which happened in the accident.
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November 2023 by Betty Reyes
Don’t take your car here!!! Horrible job I have a 2023 Cadillac that the insurance recommended to take it here, so I did, they just experimented with my car and did a quick fixer upper! They left scratches in places there wasn’t any and they also scratched the inside leather! So disappointed that insurance company would recommend places like this! People don’t know how to do anything anymore and don’t take care of others belongings!Worst of all is the manager just said “sorry about it! Of course that’s all they can sayCrappiest place ever! I should have read all the reviews before I took my brand new car here! Ugh ?
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November 2023 by Louis Martinez
These guys are cooks , drove my car in for an estimate,,knowing that it was an old car and looking at it, in knew it was going to cost more to fix it than it was worth ,,but they had to take it completely apart to see that ,now the car was completely undriveable,now I have no car, insurance pool now has parts for this had to find car. Somebody needs to be sued, accident was not my fault,and their insurance doesn't give enough money to replace it
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October 2023 by Jamie D.
I used these guys back a few months ago and they were fantastic. Texted me every step of the way and got my car done very quickly and was great work. Then about a month and a half ago I had to get work done again so I figured I had such a good experience I would use them again. I was so disappointed on the lack of communication and excuse after excuse, they had my car over a month and my rental insurance ran out. No, I'm sorry or any type of remorse. So finally my husband went up there and they told him it would be done by Tuesday. I picked up my car and I drove it and got out and looked at the wok. It was not good! My front bumper wasn't on properly and my hood was totally crooked. And my fender flair pieces weren't secured at all and were popping loose and they had not put back my inner door clips so my inside upholstery was loose. So we took it back no apologies once again, it took them a whole day to do which I understand cause we just went up there. So picked it up things looked better but then a few days later I noticed they didn't put fender flair fasteners. So we had to buy them ourselves. And the guy that was in charge of my car never called or communicated anything to me his name was Kameron. Apparently when they merged with Crash Champions something changed and it's not for the better. I never do reviews much and really never negative but it's my car and I've only had it for a year.
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September 2023 by Richard Watson
I took my car here for some body work. I have used them previously a few years back and they were great. This time however was nothing but bad. Something has changed. They apparently no longer have a quality control person. Or they are not doing their job. When I picked up my vehicle the first time, the work was incomplete. They had missed painting an entire panel of my vehicle that was on the estimate. So I took it back. I did not feel as if they made fixing my vehicle a priority. They never cleaned it out the first time leaving over spray in the entire vehicle. So back to picking it up the second time. There are new scratches on my hood. Vehicle was only halfway cleaned out and not washed. After the manager had called and told me the vehicle would cleaned out real nice. The adjuster told me his guy had painted my mirror. That was a lie. He should have checked prior to making the statement. As I stated a severe lack of quality control. I would not recommend this place to anyone. I forgot to add there is new paint issues not present when I dropped my vehicle off and tape left on my taillights with tape residue on my paint. Poor poor quality of work.
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August 2023 by Sarah Wilkinson
I’m literally so annoyed, I put my car in the shop a month ago and it’s still not done. I have to bring my rental back in 2 days, so I won’t have a car for another week or so.
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July 2023 by Lisa Joubert
just a quick call, had them fix a splash guard that came loose, sure, no problem, comeon by. They checked my record on file....Done in 30 mins! Excellent customer service, very courteous and professional.
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June 2023 by Ricardo Lozano
My personal experience with Service King was not as I had expected having many other repair facilities.Repairs took over 7 weeks and was not complete when I was notified vehicle was ready. I was informed vehicle was ready after one month when I arrived I noticed several details with repairs. Trim lines did not match up, over spray, headlight lens crack, vehicle was not detailed or clean. Vehicle was left again to allow for repairs noted above.Facility failed to properly communicate repair updates. Service writers and manger were not willing to provide good customer service. I will definitely not recommend this facility to family and friends.
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June 2023 by Ashley Ellis
DO NOT TAKE YOUR VEHICLE HERE!! I don’t normally write reviews ( this is actually my first) but I wanted to hopefully save someone else from making the same mistake. If I could give zero stars I would. They had my car for almost a month the first time. They didn’t do half the things they were supposed to do but charged for it. When questioned the guy was very confrontational, unprofessional and lied about it. Left my car with them again to finish what they were supposed to do the first time, had it over a week and still didn’t do everything thing they were supposed to. They obviously take no pride in their work and it shows. Everything was halfway done. I finally realized that they aren’t going to do what they are supposed to and I’ll just have to live with it because I’m not leaving my car with these people again. I just hope that this review saves someone else from all the stress that I have experienced because of this place.
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June 2023 by Grassman 34
I would give them zero Stars if I could most of the time you call them you have to leave a message you leave your name and number they will most definitely not call you back and next week thing has become 2 weeks possibly three now not including the month that it's already been in there and my car is still in there of the time of this review most definitely do not recommend you have been warned
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April 2023 by Stacy Epps
Do NOT take ur car to service king! They had my car for my accident over a month, 2 weeks of that they said it was done but it had to go threw processing before I could get it, that took 2 weeks!! Meanwhile I’m paying for a rental car! finally got a call back that it was done.. went to go get it and they tell me that they backed it into a wall and they have to keep it to fix it, funny how that took less then 2 weeks cause they were paying for my rental car.. just went to pick it up and the engine light is now on and the taillight that they broke isn’t working.. there’s no way this place is one of the highest rated place around to take ur car.. don’t do it!
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March 2023 by Stacy E.
Do NOT take ur car to service king! They had my car for my accident over a month, 2 weeks of that they said it was done but it had to go threw processing before I could get it, that took 2 weeks!! Meanwhile I'm paying for a rental car! finally got a call back that it was done.. went to go get it and they tell me that they backed it into a wall and they have to keep it to fix it, funny how that took less then 2 weeks cause they were paying for my rental car.. just went to pick it up and the engine light is now on and the taillight that they broke isn't working.. there's no way this place is one of the highest rated place around to take ur car.. don't do it!
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March 2023 by Erik N
Ron and Katreena kept me informed about my repairs. They were friendly and helpful with everything. Ive been going to this shop for 13 years and will continue to bring my vehicle here.Service: Body & Trim
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March 2023 by Dellerra Parrington
I am giving them a two star rating cuz I called to find out if they could replace my driver side door that was cuz of an accident and the person on phone told me they don't replace doors? I kinda thought they could cuz it's an auto collision and accident place . I don't know if the person was just saying that cuz they didn't wanna do it or what... needless to say I won't be using this place ever
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March 2023 by Cacinda Davis
Had my car over a month a got a text 2 weeks ago saying they were waiting on a part and there still waiting on a part smh but the txt said I would have my car bck today by 4pm and I called just to check the man I spoke with said he'd check and call me bck tht was at 930am and it is 12:30pm still haven't heard so I called bck and apparently everyone in the office is at lunch at the same time and the girl on the phone was rude. Idk wht to do or say, I feel like someone should have called me bck b4 lunch at least. Smh the vehicle updates are clearly incorrect and it's been 5 weeks plus. The txt i got last week said my car was in detailing. Guess it takes 5 days to detail a car tht is already clean. I DNT UNDERSTAND, I NEED MY CAR BACK!!
