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September 2023 by Eduardo C.
I Was The First Person To Walk In When They Opened Then They Waited 5 Hours To Tell Me I Couldnt Get An Alignment On My Truck. Not The First Time I've Had Issues With This Hibdon But Ive Officially Wrote This Hibdon In Moore Off!
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July 2023 by Chad Drewery
Monday morning I washed, clay barred, buffed and ceramic coated my car, and it looked beautiful. It sat parked in my garage until Saturday morning when I left for Coffee and Cars. My front left strut failed as I was crossing Telephone Road on 19th street. I ended up turning back and limped it to Hibdons. The car was spotless, and freshly polished having not been outside of my garage more than 15 minutes. Hibdons replaced both front struts for a good price, and I came back that afternoon to pick my car back up. Unfortunately, the good price was NOT WORTH IT.I was extremely disappointed and quite upset at the grease now on the paint which they had clearly tried to wipe off with shop towels thus scratching into the surface, and I now have a new scratch on the driver's side door as well as scratches on the corner of the hood.Hibdons mechanics clearly don't take proper care of customer vehicles by using protective covers, something I do in my own garage even just to change my oil. Seriously, $25 buys very nice fender covers that protect the paint from spills and drops, yet they don't even care enough to use that basic of a precaution.They also broke my driver's door window switch, yet denied it.When I brought all of this to their attention, they shrugged and did nothing about it.I will not be taking any of my 4 vehicles back to Hibdons. The quality and service has seriously declined since being sold years ago.If you need repairs, find a good local mechanic that cares about cars as much as you do. Avoid Hibdons unless you drive a beater and don't care about it.Service: Steering & suspension repair
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June 2023 by Google user
Excellent friendly service, went out of their way to help us. We had a defective tire with a crack in the sidewall. They went and retrieved a tire for us at another location so we wouldn't have to wait until the next day to get it repaired We are travelling from out of state so this meant a lot to us! Thank you so much we really appreciate your help and excellent customer service!
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June 2023 by C. D.
Excellent friendly service, went out of their way to help us. We had a defective tire with a crack in the sidewall. They went and retrieved a tire for us at another location so we wouldn't have to wait until the next day to get it repairedWe are travelling from out of state so this meant a lot to us! Thank you so much we really appreciate your help and excellent customer service!
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June 2023 by Jennifer Pearson
This was one of the best experiences I’ve ever had dealing with tires. Every person in this place was kind and respectful and super helpful. My tire replacement on my jeep was done incredibly fast!!!! I will for sure do business with this place in the future, five star experience for sure. Thank you.Service: Tires
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June 2023 by Michael Mixon
On the phone, jackie was very helpful! In store, Anthony was beyond helpful. Mans went out of his way to take care of me. I really appreciate the help and the lovely new tires!
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May 2023 by Ryan Waddle
I haven’t even had my car serviced yet and i love the customer service already. Just had the nicest phone call to set up an appointment, and Brenda and Tommy were extremely patient and kind as i used awful sounds to describe what my car was doing. Super customer service and awesomr attitudes!
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May 2023 by Pug Lover
Have been doing business with Hibdons for over 20 years. Don't have any complaints at all. Always been taken care of and we haven't to know the employees and they have been awesome.
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April 2023 by Justin T.
JACKIE WALKER is the lady that works at hibdons in Moore that is supposedly a manager. She is very rude and condensending. We have been customers for over 15 years but not anymore after today. We were thrown out of their store today after we got upset about the way JACKIE WALKER treated us and talked to us. Look at their reviews online and they all mention her. She is a bad person and they just lost some loyal customers
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April 2023 by Gus C.
This is the slowest group of employees I have ever seen. I have been here since the store opened. All I needed was a tire patched. It is now after ten o'clock. I have been standing here watching the two employees working on fixing flat tire stand around and talk all morning. I was the first in line this morning when the store opened. It should have never ta this long. This place needs attention from someone in upper managemen.
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April 2023 by R N
Received an online quote for 4 tires and an oil change and set an appointment based on the pricing. When I get to the place the price somehow jumped $300.00. Then I was informed that they weren't going to promise they could complete the job in 3 hours even though they ordered my tires yesterday for the appointment. I left because they didn't seem to value my time or my wallet. I went elsewhere and received exceptional service. Not sure why the fellas working here would need more than 3 hours to do a job that took 1hr and 15mins to complete at their competitors shop.
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April 2023 by Brooks Brown
Do not go here !!!!! The manager, Jackie Walker, displays zero leadership characteristics and zero customer service skills. My lady took our suv in for tires today. 3 tires mount and balance, the fourth rotated because we had bought it recently. Also, asked for an alignment. I was at work but on speakerphone while she checked in. I told them that I was the point of contact for anything on the car and gave them my number. During the service, my lady texted me and told me that the manager, Jackie, had called her about something and was rude and snooty over the phone. I could not understand what the issue was so I called and spoke with a gentleman and told him to explain to me what was going on and he said there were no issues. It seems like their employees over there do not communicate with each other. We had one bad tire sensor out of four, that reads air pressure, before we went in. I was supposed to be contacted, but no-one ever contacted me and when I called and asked they said nothing about it. I might have had them replace the sensor that was bad, but instead they left all four of them unplugged, and refused to do anything about it. My lady was kicked out of the store. I called back to discuss this with Jackie, the manager, who was rude and hung up on me. I did not swear or yell at her. She said they had to reset the system and you cannot reset it with a bad sensor and I asked them why that didn’t happen when we had the one tire replaced a few months ago. I explained that we didn’t ask them for anything other than tires swapped, and an alignment And that’s when she started getting rude and started repeating the same thing over and over and hung up. I am not sure how Miss Jackie Walker fooled or convinced somebody into believing that she was capable of being a manager, but she doesn’t seem to be convincing the customers of such especially when you read some of these other reviews that sound a lot like mine.
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April 2023 by Douglas Chun
Hibdon has helped us out many times and is always friend and professional. Tommy and the team helped me out with a tire warranty issue and provided some of the best customer service. We will be back for future services!
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February 2023 by Kim Kelly
Terry was great! The staff were very helpful, honest and reasonably priced. Great experience!!!!!
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January 2023 by Kristins Adventure time
Dude that works up front, Anthony is a KING, he was so incredibly kind to every single person that came in and answered phones, calling people back, answering any questions customers or other employees have. He’s just killing it, he’s top notch. They are clearly understaffed and he is carrying a workload on his shoulders. So, love him and the work the guys do in the back, Moore loves y’all!
