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August 2023 by Jassica B.
I drove my car over there and was only requesting someone to look at my window. (Is off track). I saw three people sitting down talking in the shop. The secretary came back and said that they could fit me in next week. I said I was just asking someone to let me show them the problem and no one would even just come lay eyes on. Definitely feel dismissed.
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August 2023 by lizzy martinez
I published the photos of the quality they give. Won’t surprise me if they remove this review and photos though. Sorry service, sloppy, management is poor and Todd is unprofessional and rude. A headache to deal with and quality is a joke. Took it back after they said it was ready and it still looked poor after they “fixed” it. Their answer was *shrug* “that’s how we do it, it comes taped”. Ok, poor quality with terrible customer service is how you run a business then I’ll do my due diligence to let the public know this.Services: Painting
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May 2023 by Nick Elliott
Fantastic service, flawless work. The kind of place you never want to visit but I'd you have to, this is the one to go to.
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February 2023 by Dale Kight
Great work, very clean office and friendly people
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July 2022 by Mike Kang
They did a great job in a timely manner. Prices were reasonable. Had my car back looking good.
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June 2022 by Richard Haws
Took a car there to be repaired so far so good People are professional and prices seem fair
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June 2022 by Ken Watkins
Called to get address and was given address. Arrived and was told I needed an appointment ti get a quote. Would not recommend.
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April 2022 by Tanner R.
The customer service here is very bad and the timeline for repairs is extremely long. An insurance company directed me here and they took a couple months to get my car in. Then my car sat in the shop for two weeks until it was done. Ultimately, they did not completely fix the issue and when I brought it back in to get it taken care of they wanted me to pay out of pocket for additional repairs. I do not recommend this company to anyone
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April 2022 by john mckeown
They have too much business to be able to talk to you. Said come back the end of May. I said luckily my car is it heavily damaged.
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January 2022 by MikeMc
Made a bad mistake not checking the Google reviews on this shop. Vehicle was turned into Collision Works in June 2021. Vehicle was totaled by State Farm in August after "hidden damages" turned $8000 repair into $12,000 repair. Have been trying since to get a refund from Collision Works ever since. First check was only good for 60 days and it sat on someone's desk for 30 days before I finally called and asked where my check was. By the time I picked it up that day it had 30 days left on check which I didn't notice so the check expired by the time I took it to the bank (my bad). Have been trying for over 6 weeks to get a replacement check from them. No one returns emails or phone calls. I have emailed the corporate office and called them, no one responds. Found out that the local shop has the same issues, cannot get corporate to respond. Am looking at having to hire an attorney now to get my money back. Been without car now for 6 months. DO NOT USE THIS COMPANY.Service: Body & Trim
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October 2021 by Kaleigh Keylon
I was hesitant choosing Collision works because it’s such a large business and I tend to go to small family owned places. So I chose here because they could get me in the fastest. But they have blown me away. They are so helpful from the beginning. They handled my insurance, rental car, switching locations, switching damages being fixed, got me in, dealt with my issues, drove me to get my rental car since no one was answering there, and now assisted me in another issue that came up. This was all things they didn’t have to do for me. They could’ve said you’re on your own and got their check but they didn’t. The receptionist and Ricky are the 2 I’ve talked to and helped me and they were amazing! I will definitely recommend this business and use them in the future as well.
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September 2021 by CHCR
40k miles, they have had since the first of Jan, finished last week and I’ve had it one week, 2500 HEMI sitting in my front yard and won’t start!! AFTER many other issues!!!
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September 2021 by Dominique McVay
Repairs took over 6 weeks. I got my car back and it’s still pulling to the right with the alignment and makes some weird squeaky sound as your driving the car. Th. The back seat of the car had stuff everywhere because they were looking for something they couldn’t find and didn’t bother to put it back. The whole process was a complete waste of time. Communication was horrible. The 2 guys working on 8/9 lied to my face and my fathers face who is a Veteran, about someone testing the car but obviously did not or else my car would. be still pulling to the right. If the car wasn’t 100% fixable, why not just tell the insurance company!!! This has been a stressful and full of anxiety process.
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August 2021 by Brian Kardokus
I wanted to wait a few days before making my post because I wasn't in a great mood when we picked up our vehicle. To be fair, Norman got hit with a crazy hail storm and put all the local auto body shops in a bad spot. I was between 2 and 3 stars but I chose to give them 3 because the quality of work was satisfactory, most of the staff we encountered were friendly and polite, and what pushed it from 2 to 3 stars was when our auto insurance stopped paying for our rental, CW agreed to help us out with this and I do appreciate that.Now for the negatives: the time it took to complete, even with how severe this storm was, ended up being way past what we were told. Originally I was led to believe it would take about 4-6 weeks for completion. It ended up being 10 weeks. That is a minus 1 star. But really the thing that bugged me the most is the communication at this place. It was very poor with the only exception being the front desk girl who was very nice and polite and always did what she could to help us. Everyone else just seemed like it was too much of an inconvenience to pick up the phone or send a weekly email to let me know the progress (which was slow). They admitted to this multiple times but it never really got better. I would say most if not all of their staff should do some trainings in this area because that's really the biggest complaint I had. Anyways, I can't in good conscience recommend them and won't be using them again. But you can make your own decisions.Services: Body & Trim
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August 2021 by Donna Phillips
Excellent customer service. I was so happy when I saw the inside and outside of my car. They had cleaned it. Yes Yes Yes.
