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January 2024 by Lashana Beale
I was in a bad spot my engine just died in my other vehicle, I went in there that day and it was 2 sales people who helped us out ... Jamal and Will they was awesome, went out there way to make sure I was good in the best car for the best price ...Thank u again I really do appreciate you....
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January 2024 by Touhid Haque
Come to this location with at least 3 hours to spare even if it is for a simple oil change. Including myself, every single guest had to wait 3+ hours just to get their car back. They will overbook folks and will easily take lot of time. Appointment doesn’t mean anything to this business location. Every single other review about waiting for long time is very true. This is my first time and my last time in this location for service.
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January 2024 by S B
Service managers have been very helpful in resolving the very few issues I have had. I would recommend Post Oak and Toyota to anyone.
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November 2023 by Chelsea C.
This has to be one of the worst car dealerships I have had business with. I've had problems with my car ever since I bought it and had work done on it multiple times and it is currently broken down. They never return phone calls or messages, they have had my vehicle for nearly two months and I've had a hard time trying to get in contact with the car manager. I would never do business here again
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October 2023 by Lisa M.
If you want to be lied to, then Post Oak is the place for you! Have fun. Make any changes or requests in writing or you loose.
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October 2023 by Wendy S.
Do not waste your time here to try and sale them your car! They have ignorant people that handle that. I have 10k in upgrades and the guy that handles it told me that upgrades make no difference to the value of a vehicle! Lmaoooooooo!!! Like how dumb can someone actually be. Upgrades always make a difference. Especially when they are like mine are. Anywho when I told him he was dumb he told me good luck on getting my money back for them and lol - laughed. Sorry but he represents post oak and everyone should know about this.
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October 2023 by Bennett B.
I was mislead on multiple occasions, phone calls and emails haven't been returned, and one week in this has been the worst car buying experience of my life. I genuinely regret shopping with Post Oak Toyota.
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October 2023 by Isaiah M.
First of all I went here to buy my first car and they laughed at me for not know what to do. Then when I was walking around they keep following me as I was looking at car saying I was being suspicious. I would just not just wast the time going here find a better place.
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September 2023 by Danielle. Spence-Tidd
Had them rotate the tires on my mom's 2007 Toyota Highlander as part of its annual maintenance on 6/22/23. The tire indicator light came on once I got on the highway. I called them & was told to bring it back in.* I did on 6/27/23, waiting 90mins for them to fix it. They said the tire pressure was low. Light came on again within 30mins (it was after their biz hours at this point) and I both called to leave email & sent email thru their site - no response. I finally got time to take it back on 8/19/23 (+ anti-theft started randomly activating that same day). Now they're claiming a part needs to be replaced for the tire indicator light to the tune of $1300. It wasn't broken before they rotated the tires! I called them 2.5hrs ago to speak with my assigned service advisor & again 15mins ago leaving vmail both times. Just got off the phone with their main #, leaving another message. Still awaiting a callback.*This isn't the first time I've had difficulty with the tire indicator light after they rotated the tires either. :([update] They revisited the diagnosis, saying only the front sensors needed to be replaced, which dropped the quote to $900. They also claimed the cabin air filter was clogged with leaves, debris, & dirt (it had been fine 2mos before & hardly driven in that time). I was charged $100 for them to diagnose the problem they caused.Subsequently took the car to another Toyota dealership/service department. There the sensors were reinitialized using a laptop -- nothing was replaced -- and the issue was resolved for free.All that said, Drake at Post Oak Toyota was professional & friendly. He seemed to genuinely want to help me with the vehicle. Unfortunately, the mechanics there seem prone to pencil whipping inspections, misdiagnosing issues, and trying to gouge customers' pocketbooks.
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September 2023 by Joe Moore
It's typical car dealership. They're in no hurry and when you get the paperwork it's incorrect. They had the wrong lender, and just didn't tell us . We had to catch it and make them correct it. Also the Post Oak difference is four oil changes an alignment and a window tint package the put on their used vehicles weather you want it or not. Basically you're financing this maintenance package for the lengthy of the contract. There is a lie by deception and then there is a lie by omittion. This package was added to the purchase price after the papers were drawn up.The sales people are nice enough and the finance guy, he did have a good reason why the finance company was switched without us being notified, and wasn't very helpful. Buyer beware.
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August 2023 by Rogers 3x F.
Let me start off by saying this location is definitely one of the best Toyota experiences I've ever came across. I live out of state, I took a flight from Texas to OKC to buy a vehicle, the experience was perfect and my salesman was great. Make sure you ask for Cameron for sales. Hamilton the manger was amazing in answering questions for us quickly and my financial manager Shane got us out the door fast. They all deserve a shoutout and raise. They all worked by my side to make this deal happen when it felt out of reach in my city. My salesmen picked me up from the airport and brought me to the dealership! Overall a great experience, we'll definitely come back and do business with them again! GREAT people! Love the city I recommend this toyota location and this team if you're looking for a good deal on a new car.
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August 2023 by kellie overstreet
This is by far the worst service department we’ve done business with which is really a shame. The dealership was wonderful when buying our 2023 Toyota 4Runner, friendly, helpful and very fair. However, nearly every time we have taken the vehicle for service, there has been a problem! Starting with the first visit, we dropped it off for service and returned over 8 hours later to find it untouched and we had to wait another hour. No big issues the next visit, but the following service appointment only took about 20 minutes and when I left, I noticed I had a low tire, so the tires were not checked or aired up, I did not have a service reminder sticker on my windshield, like I had previously, and my windshield wiper fluid was empty ( they're supposed to fill when they check fluids and tires as part of service agreement). After I got home I received an email from the service department saying I would need to replace my hubcap for $50 (no mention of that when i was there). So I went and checked my passenger side tire, and my hubcap was in fact missing. Either they did not put it back on at all or they didn’t secure it properly and it fell off. I tried calling, but could not get through by phone. The last appointment I made by email to get my car serviced. I waited 10 minutes for someone to come speak to me, then tell me that it would be $80 to get my oil changed and car serviced because I’ve gone over the service warranty mileage (by 1000 when I made the appointment, but again I live 60 miles away). I was not told that when I made the appointment or I would not have driven in an hour out of my way to use the service center. I was told that we had free service for a year when I bought the car. I tried to tell her this and that I’ve had several problems here, but I was ignored and dismissed. SoI left and will not return. So basically do not believe the free service for a year for your vehicle when you buy a new car from Post Oak. Take your vehicle to get service somewhere else! Every person we encountered in the service department were rude and not at all helpful.Services: Tires
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August 2023 by Dee Chatfield
We had a very good experience. We came home with a 2019 Toyota. The only thing I did not like is the sales person did not follow up on what he told us would happen. When we got home we discovered the car had not been detailed and floor mates were still in the back of the back seat. The scratch Mark's had not been gone over. There is no book in the car to tell/show how to do things. We hope that a book has been ordered as we were told. Great place to do business, but seems sales person just did not follow up on what he said would happen.
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August 2023 by Tyson B.
Guys, if you see a lot of bad reviews for this dealership, please do yourself a favor and AVOID this dealership. I had a good credit score, and contacted them and Jas Moydell from Guest Service said they were flexible and my credit score could get me a vehicle that I wanted. So she sent me a link to apply for financing. Talked on the phone with her and set up a test drive the same day. Got to the dealership and was greeted by Chris (sales Director), guys mind you, this is a sales director. I told him I had already applied online thru Jas' link that she sent earlier that day. He said "it doesn't work that way" so this was the FIRST red flag. I said okay, sat down filled the same form on paper.So during filling out the paper, he asked me what car I was wanting, and I told him the specifics. This dude told me it's not there. But the pics were of the same place and decided to persuade me that I should get this other car that had over 100,000+ mileage and the vehicle I wanted had only 70,000+ mileage on it. Man, that was the SECOND red flag because not only did Jas scheduled me to come test drive the car I wanted, but this dude lied to my face that it wasn't there after I had driven around and seen it parked outside. This dude went in and out, helped other customers while we were waiting for my financing to be approved, took us two hours mind you, and came back to tell me that I had to put down $10,000 or find a co-signer. Bro, my credit score dropped due to triple inquiries. I was upset but that didn't change my character. I thanked the gentleman for his time, gave me his business card, and I walked out with no vehicle and now a poor credit. If this name JAS MOYDELL contacts you, DO NOT REPLY AND FILL OUT ANY FORM FROM HER. And AVOID Chris (SALES DIRECTOR). Guys, find another dealership cause these two just messed up my finances. I promise there's better dealership than Post Oaks Toyota. I defied the bad reviews but man, THEY WERE NOT LYING. this ain't it, I'm surprised they're still running operations after the majority of the reviews are poor. All in all, they will cater to anyone who puts down thousands of $$$ than to prioritize good credit.
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August 2023 by Amber R.
This is an example of how the service department works at Post Oak Toyota! Called and made my appointment for 8am, got a confirmation text saying it was 2:30pm, called to confirm and ask why, didn't get a reason. So I drive there in person after work to be told a mechanic changed it for "some unknown reason", then reassured it is at 2:30pm. I specifically said "I don't want my husband to show up at 2:30 and you guys say he missed his appointment." It looks like if I didn't wake up when I did we would have missed it anyways! No one is on the same page here!! DO NOT BUY CARS FROM HERE NOTHING BUT PROBLEMS SO FAR!!!!!!! Had the car for 1 year, had to have the engine replaced (thankfully we had the warranty!) and after almost every free oil change we have another issue. Can not wait for this to be over!!
