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March 2024 by Kevin
This is the best store I’ve ever been into shoe wise Midwest city doesn’t have a lot of good shoe places, but this is definitely one of them. Great prices always has some type of deal going on very helpful staff. I want to give a good shout out to Abram I think he says his name was, he was very helpful and a very kind young man definitely will be returning to the store to spend more money!!!!
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March 2024 by James Rowland
This is my first review I've left, but I feel it's needed. My overall experience is great at this location. But I was present for an incident regarding a customer becoming irate. The customers were yelling and trying to intimidate an employee. It's quite obvious the employee was uncomfortable but she maintained professionism. I applaud her patience and composure. I don't think I'd be able to do the same.
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March 2024 by Linda Henderson
Today was one of the most horrid shopping experiences I have ever encountered at The Shoe Department Store located at Mid West City Town Center Plaza. I have been shopping at this location for about ten years and have never been humiliated and treated with such indecency and distain as I was treated today by store manager Bridget Campbell all due to not getting permission to use the bathroom. She lacked professional judgement with all of the loud screaming and profanity. It was a simple misunderstanding that could have been handled in a much better professional manner. Unfortunately, I was just too upset to make my purchases that I had placed on the counter for purchase due to her screening and yelling fowl languages. I can't say that I will ever return.
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March 2024 by Jeanie Marsh
My son was able to find the shoes he wanted. Great selection.
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January 2024 by Tara Fields
This store has to be one of the worst stores I’ve ever shopped at the manager lance or whatever his name is , he is very unprofessional and I would never recommend this place to any one I was discriminated against I purchased a pair of shoes and had two right feet and tried to take it back because they messed up and sold me the same foot the store clerk never open the box to make sure I had the correct sizes and lance the MANAGER automatically off the back said I stole them . The customer service can’t look up receipts without the exact amount down to the cents . THE WORST SHOE STORE EVER !!!! You get zero stars !!!!
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December 2023 by R F
Literally the absolute worst store to try and return anything to. They cannot look up your purchase with a credit card, so if you happen to lose your receipt you are out of luck. I bought a pair of boots and did not realize they were wide. Wore them once and tried to return them (with a receipt this time) and they would not return them. You can take things back to pretty much anywhere after wearing something and get your money back just because you don’t like it. But they are impossible to return to. I will no longer shop here and encourage others not to either.
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September 2023 by Robert Lucien
They locked me in with all the women and wouldn't let me leave, got some new shoes out of the deal!
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August 2023 by Cyndi Roark
Good selection of shoes and other things. Needed all black shoes for work, found all black work shoes for work.
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August 2023 by Christy Abbott
There are a lot of choices, but I rarely can find shoes for myself in this store. There are many choices for children and teenagers. The store is clean and orderly.
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August 2023 by Austin Lett
The new staff is absolutely horrible, no one wants to help you look for shoes, and it always looks dirty..... shoes and paper all over the floor, definitely wouldn't go here again for shoes
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August 2023 by Xeno GearsX
Let me express how un customer service the manager and people are to wanna go and help people like me on the floor. They all hangout at the front desk.And expect not to find your shoe size and to get them shipped hoping no shipping cost!!Will not go back to this location and that's just me.
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June 2023 by Tina Green
The store was dirty and you can't tell the employees from the Customers . The employee that was behind the counter was on there phone . The employee didn't ask anyone if they needed any help finding anything.
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June 2023 by Desiree G.
Customer service is a zero. Asked for help finding a shoe that was for sale in the store and the response was it's over there somewhere. Store is unorganized. Upon walking in one of the sales persons was trying to organize crocs my standing in a ladder and throwing them down onto the floor. Selling shoes in the discount section for regular price pretty much and they aren't even the same size. Asking for help is a bothersome task for them. There was one lady that did help and did advise another worker to retrieve a shoe that she found. She needs a raise. Overpriced shoes that seem to be cheaper at other stores.
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April 2023 by Sandi Bennett
They always have a great selection of shoes.
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March 2023 by Granna
Tried to buy a pair of shoes that was in the clearance room but because they were not in a box they couldn't sell them to me ?
