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February 2024 by Heather Gibson
Bring back customer service!The girl with glasses is void of anything else in world.I stood at the counter and waited for a couple of minutes for her to finish what she had been doing and say anything, like hi I'll be just a minute. Instead of ignoring my existence and waiting for someone else to take care of me.She did this twice on both my visits recently.On both those visits I also ordered on line I had no idea that there was a 50% off if I buy anything in the store at that time until I was walking out the door the second time.
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October 2023 by Rachel Tidwell
This location is well stocked, clean, and easy to get to, but after two less than pleasant experiences in a week, I won’t be back. 1st time I came in 30 min before close to grab a shirt quickly for work. Nobody greeted me, barely said anything at checkout, and locked the doors 5-10 min before close.2nd visit, brought my daughter in for a bra fitting, woman who did it was unpleasant and offered little to no helpful info. I don’t expect to be treated like royalty when shopping in store, but I do expect to be treated with kindness and to be helped when needed and that just doesn’t seem to exist here. Very disappointed that my daughters first real bra fitting went this way, and very disappointed that a store that charges as much as this one offers such poor customer service. I will stick to shopping at other retailers or shopping lane Bryant online.
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August 2023 by Emily Essary-Pawar
If you’re plus size, this isn’t the place for you. I realize that’s what they advertise, but it’s not true. I got measured, they didn’t carry my size in store, when it was shipped to me, it didn’t fit. I’m all the way in Shawnee. Will have a waste a whole trip to okc just to return. I wish I never even went in there. Complete waste of money. Will never go there again.
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June 2023 by Sunday school teacher
Staff was nice, did measure, showed merchandise, had small talk... had a "nice to be female" moment.
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April 2023 by jm jackson
Store staff never acknowledged me. She greeted and spoke to every customer in the store. I shopped there regularly. I will not be returning to this Lane Bryant. I will be making a complaint to corporate about the this particular worker. Also left without making any purchase. I went to the other Lane Bryant, which is like 5 miles away to make my purchases.
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January 2023 by Jennifer H.
I was in need of some essentials today and had a terrific experience! The sales staff was knowledgeable, helpful & quick!
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October 2022 by Shaundra Gaines
Great customer service.
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October 2022 by Brandi Brown
This location itself is fine, but Lane Bryant in general has gone downhill on their fabrics. When they used to give all sorts of discounts their clothes were durable and long lasting. Now, you have to pay $60 or more for pants, $25 or more for bras, and $30 or more for a shirt, and the fabric is so thin. I used to not have problems with their jeans wearing out around the thigh area and the last pair I bought had the fabric worn down within a few times of wearing. I just bought a bra about 2 months ago and the metal wire is already poking up out the side. If you're going to be charging so much for these items, make them like you used to!
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June 2022 by Sandra Rosario
Always helpful! Clean and frieny staff
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August 2021 by Suicidal Depressed
I’m 17 and very anxious and this lady named Carrie helped me a ton!! I went with my Gmail and she got her a chair and was absolutely amazing!! I love her so much and she got me 3 new bras!! It was all around a amazing experience!!
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August 2021 by JennLauren Photography
I am and have been a platinum customer of Lane Bryant for a decade even before they had their new program. I'm also a credit card holder, and when I'm not in scrubs 90% of my clothing is from Lane Bryant.This was the second time in a year that I was completely ignored at this store. What happened to the customer service? They started to go down even before covid and now it's not even worth going into the store anymore. The selections that they have are only outliers so think 14 or 34. The store used to be the best in the Oklahoma City metro and now after being ignored two times I won't go back. I might be at the point that I'm going to cancel my credit card as well. Literally I walked the entire store and nobody said one word to me.
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August 2021 by De Leftwich
Great place for clothing!
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July 2021 by Rita Hill
They were awesome
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July 2021 by Shirly Hopgood
Great Service and Deals
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July 2021 by Krystal Watson
Great store with nice staff but never have a large selection at this location.