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September 2024 by Natalie Burkett
Jaime was super helpful today and got us approved so quick. Thank you!!
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September 2024 by Dynette Birdsall
Jamie was great! Helped me get into a vehicle and was very easy process! Highly recommend!
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September 2024 by Laderrian Adkins
Great customer service ask for Scott he’ll get you approved
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September 2024 by K Preston
Terrible customer service!!! I've been a customer with this dealership for years. Never failed to make the payments on any of the three cars I've gotten from them and obviously continued to give them my business. They lie to you or omit the truth about what's going on with the cars they sell.
My most recent experience with them has been one from HELL!!! I bought a car with them back in December of 2023, I had to take it back within the week because there was something wrong with the oxygen sensor. Of course, since I'd only had the car for less than a week, and it was a minor fix, they did it for free. In May of 2024 my car started having a problem where it wouldn't register it was in park when it in fact was, which would cause it not to start until it reset itself. I called Joe Cooper Easy Credit Auto to see if there was any way they could get me in... They gave me a timeframe that was more than a month out. Okay, cool, so I decide to take it to my trustworthy auto shop Southside Garage, they tried several different things before landing on the transmission... Upon further investigation of said transmission, they determined that there was RUST in it and it looked like it had been in there for quite some time, which was very strange because I'd only had the car for six months and none of which did we have flooding in.. I called Joe Cooper Easy Credit Auto again and asked to speak with the lovely man that sold me the POS. His words to me were there's nothing he can do for me except connect me to the repair shop department to see if it'd be something they could cover. Upon transferring me to the repair department, one of those lovely employees told me there was nothing they could do outside of getting in their shop to take a "look" at it and quoting me a price, since it was beyond my 3,000 mile warranty, even though it was obvious they sold me a POS.. I said okay and asked when they'd be able to do so. I was then given another month- two month timeframe. So, because I already felt like Joe Cooper Easy Credit Auto was untrustworthy and inconsiderate, I decided to let the auto shop that the car was already at do the repair, seeing as though they understood the urgency. That repair is costing me $3,000, on top of having to continue paying Joe Cooper for the car loan, which I understand, because at the end of the day it's still my responsibility. I've managed to continue paying Joe Cooper Easy Credit Auto, while also paying on the transmission with the auto shop, never late always on time, and always the full amount, until this last due date 8/31/24. I was $131 behind and I have every intention on paying it on 9/12/24.. 12 days after the due date. I called Joe Cooper Easy Credit Auto to ensure them of that, because after all, I'M INVESTING $3,000 DOLLARS IN A TRANSMISSION ON A POS THEY SOLD ME!! Late is late, so, I understand that, but I've been a model customer in terms of car payments and continuing to purchase with them, so you'd think they show a bit of grace because after all I'm only in this situation because of their deceitfulness, right? WRONG!!! I was told that my car could possibly be repossessed before the 9/12/24 and the only way to ensure that it wasn't was to make the payment.. Now, I understand that at the end of the day this is a business, but you'd think there'd be a little compassion shown.. but sadly, that's not what Joe Cooper Easy Credit Auto is about..
Moral of the story, if at all possible, find another dealership to give your business to. I get that sometimes life doesn't give us options, so if that's your predicament, say a prayer and hope you luck out.
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September 2024 by Jeff Sorrels
Lucas Colvin thank you the vehicle
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September 2024 by james lloyd
Great deal good people. See Jamie when you visit. The best salesman.
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September 2024 by Nomai Clement
Jaime was great
Ask for him
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September 2024 by Hunter Hatton
Thank you LUCAS! For my new fusion!
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August 2024 by Virginia Doss
They LIE!!!!!! I WAS TOLD WHEN I BOUGHT THE CAR, THAT I COULD REFINANCE AFTER ONE YR ONLY TO FIND OUT THEY DO NOT OFFER REFINANCING AT ALL!!! DO NOT TRUST A WORD THEY SAY!!!
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August 2024 by Glovanna Riggs
Jamie helped me purchasing a car. He was very sweet, for sure a people person, and he made the experience swift and easy. He’s extremely communicative and I trusted him through the whole process! If you go here- ask for him!!!
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August 2024 by Tyarica French
Jaime I highly recommend him he got me into car
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August 2024 by McKenzie Renert
Scott and lucas were amazing here at Joe cooper easy credit auto. They made sure I was satisfied with everything and helped me get car.
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August 2024 by Sarah Johnson
Lucas Helped my mom get her new impala it was fast and easy Great customer service
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August 2024 by Camden Wilcott
Jaime was amazing. Helped me get in and out quickly and find the right car!
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August 2024 by S Ndiaye
Lucas and Scott helped us out.
