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January 2024 by Mechelle W.
Don't ever go there I took my car in for 2 tires an oil change front end alignment it cost me almost 800 dollars my car hasn't drove the same since they didn't screw my splash guards back on resulting in the brackets to come down while I was driving on the high way and now I have a dent in my passenger floor board that was not there previously I have a warranty on my alignment and still wouldn't let them touch my car and now I don't have a splash guard under my car at all because by them taking it down when they did my oil change and them not screwing the brackets all the way back and made sure they were secured they could of flew off they were scraping the ground making them unable to b repaired and now I don't have them either happened on two occasions first bracket flew down think they would have made sure the secondary one was secured nope so the next week the other one fell down which was high dangerous they basically put my life in jeopardy and anyone driving by me had they flew off while I was on the highway they are a disgrace and should be shut down and i wouldnt recommend them to fix anything they messed my car up i shouldve listened when my daughter told me not to go there andshe is 23 so ive had to spend another large amount of money to replace the solace guard the brackets and my passenger floor board were the indention was make from there carelessness and i didnt even get a receipt they just gave me a copy of the front end alignment probably cause they are scamers never go they especially if your a women and of color
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December 2023 by Autumn Gimenez
Everyone was prompt and courteous. The tech took time to explain the repairs needed, and worked with me as I had a strict budget.
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October 2023 by Jeff Berry
Went in to ask a question about the tire pressure monitoring system on my car and they would not give me a simple answer. They would have to put the car in the shop and check it out. I'm sure that would be a hefty fee. Just an oil change was $120.00.
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September 2023 by Korina Lewis
My fiance went in to get our brakes switched out, mind you, when he asked them we needed them worked on, they completely interrupted him and told him they'd do a vehicle inspection, which I don't think they did because the one that needed changed was our front right and to our surprise they completely overlooked it and went ahead and did what they wanted.You're gonna tell me these were fine? Y'all really made us fork over $450+ for something we didn't need yet. And don't even come to me about y'all needing to make quota. Bull. Don't waste your time or money!Edit: we also made an appointment and they tried telling us they couldn't see us. What? Y'all need a better system to mark out what times and days that are already booked.
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September 2023 by Steve Williams
Started getting notifications of low tire while driving on hwy. Stopped at Firestone in mwc to get flat fixed more than an hour before close and was turned away. Very good and loyal customer, bought the tires from Firestone in TX. Told the man I was traveling and needed help, was told "Sorry" they put me back on the the road and wished me luck!! Pics on them!!!
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September 2023 by Ashanti Xcooper
After a flat and months of tire neglect. The tow truck driver dropped my vehicle off after 12am. Promptly at 7am, I called Firestone and took my vehicle and replaced the tires at a very reasonable price.
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September 2023 by Ben J.
Got truck back a third time after I paid them it's broken down in there parking lot wish I'd never brought them my truck
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August 2023 by trey foster
Schedule an appointment 3 days ago and get an email today saying I need to call them. I called and somehow there are no appointments for another 3 weeks!! Lol told me I can’t even drop it off first thing in the morning and let them get to it when they can. Said they are not taking any walk ins. Might need to fix the online scheduling.
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August 2023 by Amanda S.
In the end I got everything I needed and wanted plus some but it was a bit of an experience till the end. Shawn did amazing and restored my faith on things getting fixed and returning in the future. There was a bit of miscommunication and things being left out when I picked my truck up initially. Took it back with all the same issues plus some and they fixed it all. $1700 is a lot to drop in one visit to get the vehicle back in the same/worse condition. Shawn made it all better and the technician got it all fixed up. I greatly appreciate them taking the time to make everything right and my vehicle safe to drive.
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July 2023 by Mark Pierce
Two cars in one week for full inspection and alignment. Both vehicles have to be returned because they still are not right. Waisted time and gas driving and waiting a few more days with out vehicles
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July 2023 by Nandhis Groove
Tried to rip me off $500 for a front brake job. I ended up purchasing brakes and rotors for $156 (I'm tax exempt). And paid $50 for the HONEST price of the time incurred labor it ACTUALLY TOOK to do the job. I tipped him $25 for being an honest mechanic. Total for job was $231 which included the $25 tip! SHAME ON FIRESTONE FOR TRYING O OVERCHARGE ITS CUSTOMERS.
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July 2023 by Steven Waide
Honest and reliable.They do great work too.Auto repair isn't cheap anywhere these days but I would say Firestone is just as affordable as the little guys.I feel like the mechanics really do care and do a good job!Also, you can pay it out with their 6 month interest free credit card...It's not if but when with auto maintenance.
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July 2023 by Brandi Judd
I took our mustang here because the heat wasn’t working. They fixed the heat but created a new problem: anytime the dial is used to turn on the heat or air there is a loud clicking sound. They tried to return the mustang to me without mentioning the new problem. We brought it to their attention and they denied causing or hearing the problem. They weren’t willing to even look at it until my husband took the mechanic out to the car and then they heard the noise. Long story short: they were extremely reluctant to try to fix the problem, claimed they didn’t do it. We got lots of attitude and push back and the problem was never resolved. Poor customer service and a terrible experience. Won’t go here again.
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July 2023 by Freda King
Never went there. Called to see when to bring my car in for service. Manager tried to up sell me. Not cool.
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June 2023 by Jake M.
I made an appointment online to get my oil changed 4 days in advance. I received an email that evening notifying me that it had been cancelled by the location. I called whenever they opened and they said they weren't taking any new appointments this week but would be able to take me as a walk in. I came in today and was refused service. The man behind the counter was rude. Safe to say I won't be going back. Don't waste your time. There are too many other options available to be treated like that.
