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November 2023 by P Bearden
My appointment was for an oil change. I also had the air filters replaced. The service was great.
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October 2023 by Lisa Malmberg
We were traveling through Oklahoma on our way back to Pennsylvania and needed an oil change. We pulled in without an appointment and we were taken care of right away. The staff was very friendly and helpful.
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October 2023 by Laura Barber
The people there are very nice and try to be very helpful, but every time I've went there and to the Dodge dealership with Vance in Miami or Quick Lane and Grove they always forget to reset my oil gauge. I don't understand why that's not programmed in their brain to do that when they know that they're not working on old-timey cars anymore. I don't live there so I always end up having to go somewhere else to get it reset or drive back up there. That should just be standard on any vehicle to make sure that you check after you've done their oil change to reset their gauges
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September 2023 by William Bullard
It started with the service tech was able to get me in next day but I had to even come early that day and she was able to squeeze me in and get me in and out faster. She is a phenomenal Tech very professional very courteous and I highly recommend her. She even did some research on the car to help us out with an electronic problem and was able to get that taken care of I greatly appreciate her attention to detail care and compassion for our vehicle.
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September 2023 by Travis Miller
Talk to them. They were going to have someone from parts get with me! Didn't happen, just like going to the VA! You fall thru the cracks fast! I'm going to check some other places for what I need!
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August 2023 by skyler brewster
Easy to work with and manage your payments. Highly Recommend them for lower interest rates than Roper in Joplin.. lol
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August 2023 by David Guo
I've had a very positive experience with Vance GMC as an out-of-state buyer. The post-purchase support has been very professional, and the team went above and beyond to ensure that I am happy with my new truck. If you are considering Vance, give Jordan a call!
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August 2023 by R Moore
My godfather bought a Z71 from here last week. The saleswoman Sarah was absolutely AMAZING! She made our experience a memorable one. Sarah had a wonderful personality and very friendly. She is a top notch saleswoman and help make the car buying experience an easy one. I recommend this dealership. If you are looking to buy a vehicle I highly recommend you give her a call she will go above and beyond for her customers and make sure that you are not only taken but you are satisfied as well. This dealership is so lucky to have Sarah working for them. My godfather loves his new truck and is so happy that he was able to work with this fine lady.
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July 2023 by Rebecca Escobar
Amazing experience, no Hassel, and very friendly. Not pressured and Jordi made sure to provided a detailed description of the Buick Enclave.
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June 2023 by Cheri Endicott
We had a great buying experience at this dealership. Tony was awesome to deal with!?
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June 2023 by Annette Harris
Family Was driving out of town from California on a Friday, battery light came on that evening got hotel, Sat morning only place open was the Vance dearlership, told them my problem, they was so nice In squeezing us in that Sat morning, Had to have my alternator replaced, great ordered the part, installed it & was back in the road Sat. Afternoon. Thank you very much to the automotive staff.
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June 2023 by Martha Heilmann
Love your service. You've done me good these past two years. Keepin my car running great! And you go over everything with me.
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June 2023 by Jim Conaway
First, let me open by saying I do not live where this dealer is located nor have I bought a vehicle from them. I live in St. Louis Missouri and have relatives in Miami Oklahoma. on two different occasions, I ended up needing a oil change on two different GMC vehicles while passing through. Both times, without appointments, This dealership was able to get me in and out in less than an hour. The fact that I have never bought a vehicle from them and obtained this level of service from them is significant. I will certainly be reaching out to them on future purchases of GM vehicles.
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June 2023 by Mike Minor
Needed an engine replaced in my sons gmc Terrain was very satisfied with the service and staff like to give a shout out to Dakota.
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May 2023 by Christian Smith
Great experience! Eric was super helpful. I called the dealership about a car I saw advertised online (I live in Kansas) and Mat the sales manager took all my information. In less than an hour, he had me connected with Eric who sent me a video of the car and helped me get an offer on my trade in. Over the next several days, Eric and I corresponded via text, phone, and email, until I was finally satisfied with the deal and ready to move forward. He was very responsive and answered all of my questions. He also managed to get me approved at a rate that worked for my budget and even changed the payment term and interest rate multiple times at my request.When I finally arrived to pick up the car, Eric IMMEDIATELY took me on a test drive and answered all my questions as I was driving the car. He was very friendly and conversational the entire time. When we got back to the dealership, he already had all my paperwork ready to go and quickly got everything signed and taken care of. Then he got me over to Tab the finance manager, and the only problem we ran into was the value of my trade in due to some damage, but we ended up getting that taken care of as well because once again, they changed the financing to fit my budget!Tab then sat me down and thoroughly explained the entire buyers contract to me rather than just saying "sign here" (which I appreciated even though I have considerable experience buying used cars), and then he offered the extended warranties, which I politely declined since I was buying a fairly new vehicle with low mileage. Tab also carefully reviewed the paperwork for any mistakes, which he found and quickly corrected to prevent problems from arising when I go to register the car.When I finally left the dealership, I was very impressed with the car on the entire drive home. The car was beautiful, clean, and handled like a dream. I love my new Caddy!! Thank you so much to Eric and the entire team at Vance for making this one of the best car buying experiences I've ever had.UPDATE 5/11/23: Changing my review to 4 stars because my local Chevy dealership found a leak in the left and right camshaft covers and the transmission valve pan less than a week after bringing my new car home. Still covered under warranty so no cost to me, but this should have been disclosed to me by the dealership prior to taking delivery of the vehicle. I understand used cars have issues but those issues need to be discussed with the customer and it is the dealer's responsibility to be aware of any potential mechanical problems so that they can inform the customer prior to closing the sale.
