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November 2023 by Melissa H.
It has a bunch of things that are very helpful but they have very terrible customer service they didn't even help my grandma carry a 5 gal of paint
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May 2023 by Jenifer H.
After purchasing merchandise between Lowes in McAlester & Home Depot in Ada multiple times over the last 2 years while we are remodeling our new home we have a very good idea that we will continue to shop at Home Depot in Ada. Lowes least expensive particle board kitchen cabinets, countertop/sink install was quotes at right under $14k (small kitchen & no extra fancy stuff like I wanted) We found a local reputable company to install wood not particle board, lots of fancy stuff for just under $6k & their ahead of schedule. I ordered an in-stock fridge last year from Lowes it took them almost 3 weeks to deliver. By the way it went out less than a year after I had it had to have it replaced. I ordered an instock water heater from Home Depot it was delivered the next day. The senario has been repeated multiple times and the best part Home Depots policy is noones proces will be beat garonteed! I can not forget to say that Reba in plumbing & electrical at Lowes was awesome she did know her stuff & was very polite. So if you have to shop Lowes look her up she will do her best to help.
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December 2022 by Rick Schiller
I have been buying quite a bit of shopping at the Lowe’s in McAlester Ok for the farm house remodel. With that said I’ve interacted with most of the key staff in their respective departments. I ran into the new Store GM “Rodney Quickle” and discussed a pending issue regarding a LG rebate. Rodney put me in contact with Daniel Ramirez. What can I say but…. Rock Star, he was able to resolve my issue to my satisfaction in record time.Great management team in place to drive a great customer & shopping experience. When issues are addressed and resolved quickly, that shows me they value me as a customer.
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October 2022 by David B.
Overall, this is the worst Lowe's location in the country. Keep reading for more details. Don't come here if you have any questions. The employees are incompetent and are not friendly. I downloaded Yelp exclusively to write a review about this store location to hopefully help the next person. Terrible customer service. The employees have the worst attitudes. I called ahead of time to check pricing on some lumber and they put me on hold for 20 minutes and when someone answered the phone they hung up on me. When I got to the store the employees were talking among themselves and I stood in front of them patiently waiting for help and they ignored me for at least 5 minutes. I went to the pro desk seeking help and they were no where to found. I finally found an employee in the flooring section and they were helped me to the best of their ability.
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February 2022 by Brandon J.
Customer service is bad. Very hard to find help in departments. It's this way most every time I go in. Thankful I don't need help most of the time I go in but when I do it's poor. It's a ghost town when trying to find help.
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December 2020 by gypsy rose
Had what I needed