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January 2024 by Kenneth B*****
As stated on one of my other reviews had car troubles they should wear capes they rescued me and my wife
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November 2023 by Christopher Pulchny
I set up rental 3 weeks ago, and put my truck in the shop today for hail damage called just to be sure they where ready for me at 4:00 pm, to only be told sorry we have called all day and the person hasn't returned the truck you are needing. I asked what "all day" is an the female stated I called 3 times. Wow .....seriously get it together folks. Unless you are the owner of this particular rental location do not respond to this review and ask me to email you.
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September 2023 by Paul Southerland
16 minutes late picking me up
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August 2023 by ralf pionke
Worst rental ever. Website shows that cars are available, however the office will tell you that no car are for retail available. As well folks at the office for sure make sure that you know that they do not care about you. Better bring good walking shoes to this car rental place since you are not driving away with a car from there. No star would be better but have to pick one for the review
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June 2023 by Kimberly Heathcock
Booked a car on 4/17 for 6/9-6/19. Almost 2 months in advance. Day comes to pick it up and they call me at 12pm and said they wouldn't have my car until 3pm then they call at 3pm and said they wouldn't have it at all. None of the other places had a car on such short notice so they put me in a huge bind! Not to mention cost me a huge amount of money making other arrangements. Very unprofessional. They offered me a Dodge Durango for over $50 more a day. $103 per day to be exact. Didn't even try to make it right. I will now go out of my way to never use them again.
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March 2023 by Tammy Jones
I have tried 3 different times to rent a car from this location and it never goes thru. Not sure why exactly I am beginning to think no one ever gets a car from there. This last time as they told me there was no car they asked if I wanted to cancel the reservation? I mean yes why in the world would I keep a reservation if I am not getting a car??
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October 2022 by Gary Stewart
Always great service and people when they jave vehicles
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September 2022 by Sharon Allen
Checking out the vehicle went rather smoth but returning this vehicle was not. I ask the lady if there was anyway she could take me 2 miles down the road to pick up my vehicle. She could leave, that was fine. I ask her to check in the vehicle so I could leave. She told me to just take the vehicle to the detail shop. She refused to check the milage, she would not check in the vehicle. I became very up set. We got into and argument. I'm 63 years old.Sorry, not going to leave without it being inspected. She ask me how I was go-to get to the detail shop and I told her I would walk. She then told me I could not walk. I told her she could not tell me what I could or couldn't do. She then took me to the detail shop. This was at 3:42 pm.I called my insurance agency the next day letting them know the circumstances. Later that day I did get a notice it was checked in after my insurance company called.I don't know if this is a regular practice. But I felt that vehicle should have been inspected, before I left not the next day.☹️
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August 2022 by John Nichols
Every time a car is booked online for me by my company, it’s promised to be there….BUT it never is! It takes two or three day and two or three attempts, before a car is FINALLY ready for me to pick up. The last one had a broken windshield snd was filthy. Even though, there are TWO CARS in the lot, just like today!!! This is the way you run a business? Really? The last time I complained, the area manager called me. He gave me his number to call if I had ever had any trouble with this location. I called today and had to leave a message. Two hours snd still no response to my phone call. I’ve used this company multiple times in the past. It’s a shame it’s going down the tubes. Find another company to use if possible.
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April 2022 by Kristina S
Employe, Guadalupe was extremely rude when I went to pick up my rental. Car was nice and clean.
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October 2021 by Christie Heaslet
Worst experience ever! Tried to get a car, was told I had to get the insurance to make a reservation. Get the reservation and was told by the employee that he definitely would NOT rent me a car. I had to change to Hertz. DO NOT USE THIS CAR RENTAL IN MCALESTER!
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July 2021 by Jared Sutmiller
Quick, efficient, and cordial!
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April 2021 by Kelly Lutsch
Will was exceptional to work with! We hit a snag with one of the vehicles and he went above and beyond to assist me and make the experience a positive one. I have rented vehicles with Enterprise at numerous locations and the customer service at this location surpasses them all. Highly recommend.
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March 2021 by Tina Gillispie
Will went above and beyond to help me when my vehicle was in the shop in McAlister. His customer service was impeccable and I would highly recommend this location. Thanks Will for all that you did!
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February 2020 by Doye Ratliff
Nicest staff ever
