Shine Car Washes offers friendly customer service and quality washes that leave vehicles clean and shiny. Customers appreciate the thorough drying and helpful staff, though recent changes after a sale have affected the service, such as the removal of pre-soak and towel drying. Some issues, like missing roof rack pieces and clogged vacuums, have caused disappointment. Despite these problems, many still find the wash effective and plan to return, highlighting its overall positive reputation.