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November 2023 by Geeky Bride
Best customer service ever! The ladies were friendly and efficient. My father in-law needed a new recliner and delivery is quick. Local store and great people. The gentleman that rang us up was amazing as well. If you have any recliner needs for yourself or loved one shop here! I’m a forever customer!
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November 2023 by D Disco
Don’t waste your time and money with this company, they are rude and incompetent, apparently they can’t tell the difference between a washer and dryer, I purchased both less than a year ago my dryer broke 4 weeks ago I went in to Rains and physically took the worker to the exact dryer I purchased from them and described what was broken in DETAIL, they said parts will be ordered and I will receive them in about a week, I waited weeks for the parts and nothing. Called back 3 weeks later and they insisted I said it was my washer that they had though I had issues with, still no parts, I’m tired of drying clothes at the laundry mat when I have a dryer less than a year old not working I was frustrated by this point I called back for my parts once again, still no parts, they were never ordered, who wouldn’t be mad, I lost my cool with them and now they refuse to resolve my issues, although still under warranty, they no longer wanted to help me and tried to give me the number to Maytag to deal with the situation myself, I paid them$$$ Worst customer service ever experienced and would not recommend Rains Appliances
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October 2023 by Jean Ann Miller
This is the worst appliance store around. Have called and stopped by to get my mothers chair fixed and it has been over 6 months still not fixed. It takes forever to get anything done with them. The chair is under warranty.
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May 2023 by Tim Osterhout
Great selection fair price. Delivery available and set up . Worth the time to go see them. They service what they sell and you can talk to a tek who knows the products not some 800 number.
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November 2022 by Stan Hapka
Without a long drawn out story, Sales and service absolutely suck. They will not come out from behind the counter to help you. They servicer is rude, and your repair is prioritized based on what you purchase (Per the servicer). Do better! Hire another repair person, hire a sales person that knows customer service.
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November 2022 by Jeffrey Martin
Will never buy or recommend anything from Rains. We bought a $3000 GE refrigerator 6 months ago from Rains and experienced a filter cartridge problem; Rains could not fix the problem, and have been giving us the run around for almost two months. They don't stand behind their products and don't service what they sell.
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November 2022 by Chad Tate
I just wanted to thank Joseph for being not only a great repairman but a kind and respectful to myself, my family and my dogs! Thank you Joseph and Rains Maytag for all you did! Chad, Stephanie, and Pups
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August 2022 by Harry Callahan
Great people. I've taken my dryer to them numerous times and they have fixed it every time. Never once tried to sell me another one or played the we can't fix it game.
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August 2022 by Max Parrish
Purchased appliances from them before. Bought a new freezer and they delivered it next morning.
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June 2022 by Lolly L.
Don't be fooled by slightly cheaper prices at the big box stores; the folks at Rains KNOW their products! You'll see the true difference once you've paid for your appliance from anywhere else because you'll wait and wait for their contractor to get around to delivering. Not at Rains! The delivery and installation was quick and seamless. The service AFTER the sale is #1. Scott is a true MacGyver in repairing anything. We've been shopping here for 30 years, and I am grateful to have them in our community.
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May 2022 by Duane Coffin
Service after the sale is pathetic to say the least. Bryan is not helpful at all. Their idea of scheduling a service call or warranty repair is calling the customer the day they are in the area. That's happened several times over the many years we've been trading with Rains. Warranty work is always set on the back burner or they use the pandemic as an excuse to not get back with their customers. We will not trade with them anymore and I urge everyone to locate another source for your appliance needs. Unless of course, service after the sale doesn't matter to you.
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May 2022 by jan dennis
Fantastic products to include our new dishwasher and washing machine! Very qualified people and a wonderful place to do business!
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May 2022 by Roger Phillips
Bought a refrigerator from Rains and they installed the following morning. The two installers did a great job that included removing and installing to two doors Highly recommend Rains for a professional and timely installation.Roger Phillips
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March 2022 by Kay Gross
you want to go someplace to buy an appliance and be able to actually look around before a sales pitch (3322 SW 11th Street, Lawton Oklahoma 73501), is the place to go. They say hello and let you just look around then they ask you what are you wanting to look for. After that they give you suggestions and from your remarks which was great, Our main thing was an appliance without a lot of buttons and decision making in order to use it. after looking around I didn't see anything but then he told me where to look and BANG there was the perfect one. They deliver them tomorrow. We visited with them for a while, They are all friendly, patient, helpful, and we are going back again for more when we are in need. No not tomorrow, but we will be going back. Thank you for making me decision so much easier.
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February 2022 by Linda Henley
Fast, and friendly service, great appliances. My second time back, bought a dryer previously from them. Will only use Rains in the future. Highly recommend them for your furniture and appliances!
