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November 2022 by Jeannine M.
Petco's Store Manager should really walk their store... then they would of seen all the dying or dead fish in their tanks... Made me sad... I went into this store to add some fish to my tank... (my other fishes are from another Petco, which all of their fishes were alive and cared for). I was shocked at the condition of the tanks in this store. It is obvious that no one owns that department.. poor fishes came to Petco to die.... I left empty handed.. even though I wanted to buy them all to just save the fishes.. this so called "pet store" really needs to be evaluated... quickly before anymore helpless fish die at the hands of the people who do not care there.
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June 2022 by Heather B.
I'm going to edit this from a one start for four-star because I spoke with the manager just now and everything was explained and I feel like she went out of her way to make sure that I was happy with everything she answered all my questions my intent was not to get anybody in trouble but just to acknowledge the problem I had and I felt like I was heard and I appreciate that. I live over an hour away from this store. So I went online ordered what I needed so that way as soon as I got off work I could get there as quickly as possible have one part of my order taken care of and the other thing was Purchasing a bird. We got there 40 minutes before closing time walked over to the birds so we could choose one. Worker came over turned bird lights off and then walked away. Went to checkout to ask about my online order. It was right there he pointed off to the side. I also need to buy my bird too. Worker told me he was to busy. I snap! I told him I think he could take a couple of minutes on a $1,000 sale! Not to mention my pick up order that I paid online for was for the cage for this bird that was around $350-ISH. It took everything I had not to just say never mind and I want my money back for what I just bought but that little conure had already stolen my heart. So after we purchased the bird and got our on the online stuff into the car we drove to Petsmart to get the rest of the things I need it for him and they were super sweet very helpful. I don't understand how they stay in business when they don't even want to take the time to make sells?
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November 2021 by Kelsie Ervin
Unprofessional groomers, dogs never smell clean, nails never filed smooth.
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December 2020 by Mary Ellen Colfer
Twice we have taken our dog to be groomed twice she has come home with an abrasion on her head. They put her in cages that are too small for her. The first time they apologized and said it wouldn’t happen again and guess what, it happened again
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April 2020 by Cindy Holt
The Grooming salon is awesome. The girls that work there are awesome. We take all of our dogs there and we see Nikkole she loves my babies. I have been going to them for over 5 years and NEVER have had any problems.
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April 2020 by Aly N Katie
Helen claims she is a manager at the Lawton location and she is exceptionally rude. she flat out laughed at me for trying to get help. she wouldn't let me talk and kept cutting me off thinking she knew what I was talking about. she was supposed to give me the number to corporate when she said she was in the middle of helping a customer so I said I could wait until she finished up with them. she didnt bother putting me on hold so I could hear her check out more than one custom
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January 2020 by Shane S.
Worst customer service ever. Nobody will help you if you have an issuue with a product and would not provide a little effort to remedy the issue. Petco's online customer service is even worst. Recommend using another vendor or chain store.
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November 2019 by Nicole S.
The store was very clean and had what I needed. I was surprised to only see one employee on the floor, the cashier. She wasn't too happy to see us but I needed dog food! Anyway, they had a large selection of food, toys, treats, birds, reptiles, fish, etc. They also offer grooming.
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June 2019 by Shelly M.
Raullee likes to give the groomers a hard time about his ears and when he is being blow dried. The ladies do so well with him either way. He sheds way less and his nails are nicely buffed! Thank you!
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March 2019 by Carol F.
This is one of two big name pet stores. The other one is not much better, but this place took the cake today. I called to ask if they have the metal nuts and bolts for the pet crate. A guy answered and I said "I'm flying my DOG to Hawaii and I need metal nuts and bolts for the airline crate as the ones that came with it that I bought from the other place did not carry them, it only came with the plastic ones." Well, he proceeded to tell me he flew his dog from New York to Lawton and had no problems. I said I just wanted to know if he carried the metal nuts and bolts. He kept asking me what did I mean? The ones they had unlatched and snapped shut. I said I had a pet airline crate that I had to put together and put the top part of the crate onto the bottom part and needed metal nuts and bolts, not the plastic ones. He kept asking if it was the type that latches together or unclipped. I said no, all I wanted to know, yes or no, was if they carried the metal parts. I said they usually come in a travel kit that has the water dishes, the airline-approved metal nuts and bolts and a "LIVE ANIMAL" sign in it. He said I wasn't listening to him. He said he listened to me "7 TIMES" and that I needed to listen to him. He proceeded to ask me again if it was the type that you can unclip or unsnap. I asked him "do you know what a nut and bolt is???" He said yes, but he wasn't sure what I was asking him for. I asked him to get another associate as CLEARLY, he didn't understand what I was asking. WTFREAK? I finally got so exasperated I said never mind and hung up on him. I had to drive from the other pet store (who by the way, told me that they carried airline-approved metal parts, so I drove all the way over there and when I got there, she said she thought the plastic ones that came with the crate were airline approved since on the crate it said "airline approved"). Sigh...I told her the crate was airline approved, but I had flown my dog here from Hawaii and know they require METAL ones or the airlines will not take your dog. She apologized and said she didn't know that. She said she never had a problem with it. Back to Petco...so I drove there and walked in and went to the crate section and found the very travel kit I was asking the guy for. It includes a piddle pad, the airline-approved nuts and bolts, water dishes to clip onto the crate and LIVE ANIMAL signs. I went to the front and asked the cashier if there was a guy working there. She said yes, but he was with another customer. I explained what happened and she totally understood what I was asking for the first time I explained it to her. She said "not to excuse his behavior, but he's brand new." I said brand new or not, you don't speak that way to a customer. He walked over to ask my cashier something. I said "I just spoke to you on the phone. Here is what I was asking you about the whole time" and showed him the parts and I said "It is in the travel kit that I told you to look for." He said he didn't know I had a dog (when I CLEARLY stated I was flying my DOG to Hawaii in a crate.) Then he says, I thought you meant kennel. I said I never once said KENNEL, (If supposedly you listened to me 7 TIMES, you would have caught that in every mention, I said CRATE, not KENNEL. He pointed to the wire kennels that you cage your dog in at night. WHO FLIES THEIR DOG IN A WIRE KENNEL??? Probably best to shop online at Amazon folks. They don't give you lip back and they deliver within a day or two right to your door.
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February 2019 by Aiden D.
When we walked in the women at the cash register greeted us by making us sound like we were stealing.
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August 2018 by Alexandra W.
This review is specifically about grooming. Kate the grooming manager is amazing! Truly goes above and beyond for the pets she takes care of!
