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May 2024 by Ismael Rodriguez
The service is impeccable and it is very inexpensive and affordable
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April 2024 by Christina White
My car had no heat and I took it to McKenzie for repair. I was told that the heater core had been flushed three times and yet it still had no heat. I was annoyed because I spent money and still had no heat. I took it to another repair shop and they flushed it, and it worked perfectly. I was lied to by McKenzie because if they had flushed it then it would have worked.
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March 2024 by Danielle Flowers
They sold my car without my permission and still have the title to my car and I never got a letter or nothing don't never take your car there
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November 2023 by Christian Ochoa
I do not recommend you bring your car here. I believe I was heavily overcharged for labor costs. Maybe I’m wrong, is $750 in labor alone sound right for replacing an alternator? I asked about the cost and they said they go online and look at a website that tells them what it should be. There is a lack of transparency and ownership in this process. If the business aims to be more honest, they would charge labor at a set advertised rate by the hour and clearly write on a timesheet how long it took for them to do the repair and be able to provide the time sheet at close-out. Secondly, they offer a 3.5% cash “discount” but it’s actually an up-charge. If it were a discount, they would quote you the full price and then take off 3.5% if you pay in cash. They do the opposite: quote the discount price and then up-charge you if you don’t have thousands in cash in your pocket. My suggestion is that this business should seek honest pricing—it may help out in the long run.
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September 2023 by carmel strimban
Last time will ever bring my vehicle here. Rude receptionist had to bring my car back three times. Overcharged for what needed to be done. I was going here for 2 years never had any problems with them until now. After all the issues we had they couldn’t even give us some type of discount. Extremely disappointing will not be returning.
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August 2023 by Greta Blackshear
I googled under black owned businesses which this clearly is not. Staff having lunch in the reception area, told me they were on lunch and we're not helpful at all☹️
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September 2022 by Jose Ricardo
Very friendly and professional staff, these people know their stuff. Great service, reasonable prices and honest good work. In town for work, my company truck broke down and they took care of my emergency even when their shop was completely full, and had it ready the second day; The way they cared said a lot and therefore my honest review is more than deserved.Thank you team and keep it up!
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September 2022 by Tylerj Korsman
Hear his brother makes a hell of a burger
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September 2022 by Jose R. Rodriguez
Very friendly and professional staff, these people know their stuff. Great service, reasonable prices and honest good work. In town for work, my company truck broke down and they took care of my emergency even when their shop was completely full, and had it ready the second day; The way they cared said a lot and therefore my honest review is more than deserved.
Thank you team and keep it up!
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August 2022 by christie allen
Integrity and honesty is the number one trait you can have when running a business, I took my car to Firestone to have an AC diagnostic test done because I had no air, report showed I had Freon in my car but my compressor kept failing, I bought my compressor and took it over to McKenzie because Firestone will not let you out on already bought parts, I was told by the receptionist, the tech said I had no Freon in my car and that the tech had to fill it back up which I had the report saying I had Freon in my car, and what needed to be done was an evac and recharge, I told them to not even work on my car I’ll come pick it up, took it to the dealership and guess what?! Yes I had Freon in my car and they just had to replace the compressor, why lie about something I just had a diagnostic done on, and like I said the dealership! Told me my car had Freon, they did the evac and recharge and my car is good, my car take the new Freon the 1234yf which is expensive! Don’t try to get over on people, I heard nothing but excellent things about McKenzie but that, can make you lose credibility
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July 2022 by C S.
I took my truck in 5 times for the same problem. I spent a small fortune while different parts were replaced that never fixed the problem. Two different mechanics worked on it. Once while it was in the shop I asked for the brakes to be checked. I was told I needed new front brakes. I told them to replace the front brakes. Within 1-1 1/2 months, I heard a terrible grinding when I applied the brakes. Took the truck in for that and was told I needed new rear brakes. I was told that this was the best place to take my vehicle. It is the absolute worst!! My recommendation is to NEVER take your vehicle to this shop!
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May 2022 by Shane Salyer
Great service great prices. And the young lady that works the phones and takes the people in I'm outstanding and knowledgeable
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February 2022 by Beau Wiley
These guys were great. I had a new engine put in our car; these guys jumped on it and got it done, even before I expected it to be done. Bari was great explaining everything and made the whole process that much easier. They did and do, do excellent work I recommend going to them, the only negative I can come up with is that they are ALWAYS busy so be patient.
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February 2022 by Eric Anderson
Great customer service and fast turnaround time (especially considering the winter storms.) Pricing was better than any other shop in Lawton.
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November 2021 by Jose Rodriguez
Very friendly and professional staff, these people know their stuff. Great service, reasonable prices and honest good work. In town for work, my company truck broke down and they took care of my emergency even when their shop was completely full, and had it ready the second day; The way they cared said a lot and therefore my honest review is more than deserved.Thank you team and keep it up!
