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February 2024 by mg Mgc
David & David were outstanding! They treated me very well!Garcia Auto Appraiser.
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January 2024 by Bradley Sandoval
These guys genuinely want to help you out and do their best, updating my review as the service has vastly improved.
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December 2023 by Hossein Ebrahimi
They are no Experience
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September 2023 by Shannon Schneider
The staff here is great. They are in a nice and new building but that wouldn’t have mattered if they were like the staff at the previous place I went to. They make the difference.
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September 2023 by Amanda Worthy
Very friendly staff and very helpful.
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August 2023 by Wanda Coyle
I am not at all happy with this store. I had them check my battery and they said it was bad. I did not buy it from there but it was only 3 months old. So I bought a new battery, took the old one to where I bought it. It needed to be charged. My alternator was the problem, so not only did I but am unnecessary battery, I had to get an alternator too. Not good business
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June 2023 by Mark G
UpdateI contacted corporate about the mistake. They got all the details and looked into it. About a week or so later I was contacted and told that I would be reimbursed. I then was contacted by a manager at this location who said he had a check for me to pick up. I was only anticipating the reimbursement for the parts I bought from them. They not only reimbursed me for that but paid for the cost of the professional break job I had done because of the mistake. I am very impressed with the customer service and going well beyond what I was asking or expecting.Bought rotors and pads for a brake job on my truck. (I have stock brakes) They started to squeak after a few weeks and the squeak got worse with time. Took it to a shop to find out the rotors O’Reilys had sold me were the wrong size and too small. The brake pad was not making full contact and wore down unevenly. Had them replaced at they shop because I didn’t want to mess with it again. O’Reillys refused to refund my money without the old parts. (Parts got scrapped by the shop before I had time to go to O’Riellys). Wasted my time and money because a clerk didn’t take the time to clarify which rotors were needed for my truck.
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May 2023 by Fern Rodriguez
The guys here are always helpful with everything that I need.
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May 2023 by John Harrison (JP)
I shop here a lot, the staff is usually friendly. They usually have or can get what I need quickly.
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March 2023 by Author Jaime Kristine
It’s always easy to jump in and give a bad review when things aren’t going well but why does it seem so time constraining to leave a simple thank you when things are working in our favor? I bring this up because For SIX YEARS I’ve been meaning to say “thank you” for the above and beyond helpful service I received as I was having car trouble while trying to take my kids camping for spring break. As you can imagine, for a single mom on a limited income, this was a very stressful time when all I was trying to do was create a fun and memorable time for my kids. So here I am 6 years later still thinking about how wonderful these young men were to stay after the doors closed to help me get my car running and off to the river for a fun family week (it snowed, by the way, yes, during spring break lol but I wasn’t going to be the first to pack it in, we indeed had a memorable weekend ?). This was my oldest sons last family trip with us before graduation and your team made it possible. I know these young men have probably moved on or up but I want to let them know how grateful I still am for them. Thank you, Zachary, Shelby, Skyler, and Robert! May God bring you an abundance of blessings during your life time and don’t forget that the blessings are many times waiting behind the trials. ?
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February 2023 by Aaron Mosley
The store was great very helpful.
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November 2022 by Brian H.
Received immediate assistance from friendly staff at the desk, borrowed a battery tester then bought a new battery. Had a very positive experience with service from Derek that exceeded expectations.
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November 2022 by Vick B.
Better location for shopping off the shelf. Asking for assistance is often dicey. On one recent visit I waited at the counter while the employee directly in front of me finished his conversation with a co-worker about how long his scabs took to fall from his recent tattoos - that was pleasant! More recently regarding a battery test the employee could not figure out the positive and negative terminals . . . yes, they were labeled. Then his clamps didn't fit . . . so sorry, go somewhere else was the effective reply. So I did! Went to O'Reilly's at 91st and Memorial who had the same battery tester with the same clamps and that employee managed fine. So I spent $140 there and gave the exceedingly helpful employee of that store a $20 tip. I live in Jenks and try my hardest to shop local, but sometimes you just have to discourage poor service by going elsewhere.
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October 2022 by ben wettstein
Identified my auto issue for free and within minutes in the parking lot and changed out the part on the spot. No appointment but was assisted immediately with plenty on staff.Thanks Chris!
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September 2022 by Shay Pavey
Awesome experience, the best I've ever had from an O'Reilly. Brandon was extremely helpful, even in the hot weather. He went totally above and beyond to make sure we were squared away. Give the man a raise!
