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March 2024 by Kyle Adams
The most political bank I've ever banked at. They won't even get you simple paperwork without you hounding them to get it done. They tried to tell me it would take 10 days to process a certified check and privide a lien release and then did it the next day after complaining. But not without me sitting in there lobby while they processed everything when I was told it would be ready. All the bankers keep there doors closed to make it clear they don't want to be bothered. Never in my life have I had a banking experience like this! They even turned all my business debit cards off and refused to order me replacements because they said the fraud on my accounts was my fault when none of my other bank cards had been compromised. Forcing me to deal in cash only while switching banks which caused quite a mess with all my auto pay bills. Wish I could give 0 stars!!
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December 2023 by Jennifer Debban
Always go about and beyond! It’s the best feeling n a small town!
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June 2021 by Christy Diane
6/2/21 UPDATE - The Inola branch personnel earn five stars. They are really fabulous. Truly THE BEST customer service you will find. Unfortunately, banking also entails online banking and bill pay. BancFirst bill pay is AWFUL and the online banking has some shortfalls. I'm going to give it a little more time, but I'm disappointed to say that I will likely be moving our primary account elsewhere as I need to be able to see what's going on with my payments and easily track expenses for tax purposes.ORIGINAL REVIEW: We love BancFirst and the Inola branch staff are fabulous! We opened our checking account when we moved to Oklahoma. We were going to compare BancFirst with RCB, but RCB was closed due to covid. That settled it. We went with BancFirst and we could not be happier. Whether we drive through or go into the branch, service is friendly and efficient. Highly recommend.
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December 2019 by Dee Lewallen
Didn't have any problems for years but different story now. I have been waiting 25 days for a replacement debit card. Still don't have it.
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May 2019 by Tanya Ariaz
This bank is amazing. I've tried others and there is no comparison. Secure, no extreme hold times, always willing to work with you if in a bind. Lisa, Tia, Pam, Tracey you ladies are all amazing! Inola Branch*
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August 2017 by Tommy Middle East and Balkan Combat Vet.
They were friendly and has great service.
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April 2017 by kimberly harrison
Awesome bank and employees are so nice and helpful.
