Smith Equipment Company provides Stihl products and equipment service. The parts department is noted for being friendly, fast, and helpful with a great selection, and the service staff does not oversell. However, significant issues with service delays and communication are frequently reported. Customers describe the shop as very slow, with repairs taking weeks or months without progress. There are multiple instances of being told equipment is ready for pickup, only to find it is not, resulting in wasted trips. Communication is described as lacking, with difficulties getting callbacks. While some interactions with staff are positive, the inconsistent service and long wait times have led to lost business from frustrated customers.
