First National Bank & Trust Co. provides a friendly and helpful banking experience. Staff are described as very helpful, nice, sweet, knowledgeable, and welcoming, making customers feel valued. The bank has a legacy of trust and loyal, long-term customers. However, some reviews note that customer service response times can be slow and inconsistent, especially following the name change. The bank is commended for going above and beyond, such as providing in-home notary services. Overall, it offers a mostly seamless and hassle-free experience where customer needs are prioritized.
We are new to Henryetta from Texas and needed to find a new bank for both our business and personal accounts. I worked with both Stephanie and Marie. They were fantastic and I had a really good experience. It’s not often you feel as welcomed as I did. Thank you both!
October 2025
Great people nice professional And a special thanks to Marie Hawkins for going over and above to accommodate me
October 2025
Very helpful people nice Bank especially a thanks to Marie Hawkins for coming and notarizing some paperwork because my mom is in a wheelchair on oxygen and she took time to come to our house and notarize our paperwork
