-
January 2024 by Joe L.
Bought a car and had it two weeks before it had to go into the shop for repairs and it's not going on 5 weeks that I have not had the vehicle and still they keep telling me it they don't know when it will be ready. Worst car buying experience of my life!!!!
-
October 2023 by Michelle K.
So I have nothing but great things to say about Mark Allen Chevrolet. I first purchased a car in 2020 from them and loved it! My first experience was beautiful! Then I moved to the country and decided that I needed something more suited to gravel roads. With current gas prices I finally felt it was time to go hybrid and wanted an SUV. Since I moved out to Fort Gibson, I actually tried a few local dealers. Truly bad! Not only did they want high prices but they insulted me with the very low value they placed on my 2020 car which has been well treated. So back to the only really reliable dealer, Mark Allen Chevrolet. It was worth the 1.25 hours drive IMO. The only issue was that I had to go to the GMC shop and the finance people really irritated me with crazy errors in the numbers. It was resolved but I had to dig my heels in when saying their numbers were nearly twice what it should be. It did work out and I am happy! Kudos to Richard Prince "Prince" for being so patient with me because I had three vehicles to test drive. He also was the one to go back to Finance and explain how they were mistaken. He was in my corner for sure! I usually feel like I'm treated like a dumb "girl" who doesn't know what she's talking about But never with Mark Allen! Bonus reasons to go to them: Mark Allen is a Marine Corps veteran (like me!) who loves our country and people; and I love that they openly support the police! Anyone who has a problem with that is probably someone I wouldn't want to do business with in the first place. We should focus more on our commonalities rather than differences. No one is perfect but an ethical person is who does the right thing. These are those people. Please don't judge them for a couple of unhappy customers. Truly good people here!
-
November 2022 by Beth M.
I can't comment on the sales dept, as I've only dealt with the service and parts departments recently. The gentleman I spoke with on the phone were very professional, friendly, patient, and so helpful!! Thank you for all of your help- Matt and Tom in service and Andrew in the parts department!!
-
October 2022 by Jennifer W.
We traded in my suv for a new suv. the process was slow, the finance guy was rude, crud and wouldn't even tell us how much our trade in was worth. Online Mark Allen quoted us $18,000 for the our suv, but turned out they gave us around $13,000 and wouldn't explain why. We needed a new vehicle and they were the only dealership with one in stock, unfortunately. Their ads on tv are all about being American and doing right but that is all a front. We will not be back! We will not recommend this dealership to anyone in the market for a nice screw over.
-
December 2021 by Chris L.
Let me preface this review, before today, I would give this dealership a 5 star review. My son and I purchased a truck here 4 months ago. The sale could not have gone better. Everyone, including the sales manager we're awesome, personable, a very good feeling that what you saw on the commercials was what you received at the dealership. Fast forward to today, 12/20/2021. I was so impressed with my sons sale and our relationship with the staff, I took my wife. We put our Tahoe in the shop, paid extra to have it towed to this dealership. Just for a comparison, I had her look at the used car inventory. All was good, she found a car she liked, then it happened. Just like that, a new used car sales manager, made us feel like we were at Keystone Chevrolet. When my son and I purchased his truck, it was a no hassle experience. Today, there was a new employee, named Greg, who made the experience horrible. Either Mark Allen has changed his values, or this guy in not upholding the operating principles put in place by Mr. Allen. I sure hope it is the latter, because if not Mark Allen Chevrolet is just like all the other dealerships, and I would have to advise, buyer beware.
-
November 2020 by David B.
stopped in to look at a truck that i found online. couldn't get any help and everyone seemed rude. if you want to know how a place truly is dress down before you go in.
-
October 2020 by Paul C.
Me and my disabled wife were heading back to Okmulgee Friday from a dr's appointment in Tulsa. We noticed our truck was acting a little funny so I stopped at your Glenpool dealer ship and asked about having my transmission fluid checked and maybe have some added if needed. We had recently changed the radiator and thought maybe we had lost a little fluid. I talked to a service advisor and was told it would be about $80.00 ( half hour labor and what ever fluid we neede).But if I wanted to be safe I could do a tranny flush for around 200.00. Well we figured we would just drive slow and try to make it back to Okmulgee. When we got to Okmulgee we pulled into James Hodge Chevy and asked about checking the fluid. They popped the hood and said the level was fine and that there was no charge Our truck ended up being fine but the stress of not knowing the fluid was ok was a little nerve racking. We are both in our 50s and both have medical issues that keep us from working on our own car/truck. Just wanted to let you know that 80.00 to check someone's fluid to give them piece of mind seems a little high, or maybe at our age we are just cheap. how ever you wanna look at it is up to you but in our eyes we will just pass on bye from here on. Thank you.. Paul and Melody
-
May 2020 by Stacy D.
Review of Service Department only. I scheduled a service appointment for 1/23/2020. I showed for appointment only to be told that they did not show anything scheduled and that a loaner vehicle was unavailable. Trixie got me rescheduled for 1/30 and I provided her with all issues that need to be addressed. #1 Defrost, Seat Warmer, steering wheel warmer not consistently initiating upon start of car including when using remote start. #2 "Side Detection Unavailable" error intermittently showing on dash #3 Voice command system unable to recognize commands. "Call Bryan" it will call Laura. Random. 1/30 I dropped off my vehicle and was provided loaner with less than 1/4 tank of gas. Trixie did say it may be at least until Monday 2/3 before she calls with an update, which I understood. I also provided her a written list of errors and a log of each error and the conditions in which they occurred. Day 6 - On 2/4 I called Trixie for an update. Was told "they are working on it" and she asked for clarification re: "Side detection" asking if I was referring to "Lane Departure." I explained that my vehicle does not have that option. Went into detail that the "Side detection unavailable" error shows up on the dash and the vehicle no longer provides prompts when a vehicle is my blind spot. Day 13 - On about 2/11 I called and spoke with Matt, telling him I needed to leave Trixie a message stating that I needed an update on my vehicle. Matt advised that he would give her the message. Day 15 - On 2/13 I called the service department again, unsure who I spoke with this time (female) Was told to leave another message. My message was that I intended to pick my vehicle by 2/18. Day 16 - On 2/14 Out of frustration... My boyfriend Bryan called and spoke with Matt. Bryan informed Matt of difficulty getting a call back re status of my vehicle. Matt informed Bryan that Trixie had been off sick. Matt then pulled the records and told Bryan that clarification was still needed regarding errors. Bryan went over each item in detail AGAIN! He had to explain the "Side Detection error" had NOTHING to do with Lane departure AGAIN! Bryan also kindly explained other errors as well. Matt stated that we would get an update the following day (Saturday, 2/14) I DID NOT receive a call. Day 19 - On 2/17 In discussing my issues with a dear friend, she informed me she knew the service manager Charlie and would gladly give him a call to see if she could help speed things up a bit. Charlie called me later that day. Asking me the same questions that I had previously answered for Trixie back on Day 6 and that my boyfriend answered for Matt on Day 16! Charlie informed me he would get with engineering and get back with me mid-morning 2/18. Day 20 - 2/18 4pm Called Charlie as I had not received an update as promised. Left a voicemail that I was ready to pick my vehicle up and would be doing so on 2/19 at noon! Charlie returned my call 10 minutes later, stating he was still waiting to hear back from Engineering for an update. Day 21 2/19 - Charlie called me that new programs were installed and that car is ready for pick up. Arrived to pick up, was directed to cashier. Did not meet with service rep. Was given the keys to my car and that was it! Was not even given the option to inspect my vehicle or test repairs before signing paperwork! As for satisfaction with the actual repairs: the only improvement I have noticed is that it actually recognizes the names I am trying to call. It is still not able to understanding commands in reference to the radio. The "Side Detection Unavailable" error returned the same day I picked up the vehicle. If I stop and turn the vehicle off and back on it works again. The defrost, seat warmer and steering wheel warmer are still inconsistent. Needless to say I am very frustrated with the customer service I received from the very beginning. The inconvenience, unprofessional behavior, unnecessary delays are absolutely ridiculous! The fact that my boyfriend was acknowledged a
-
March 2020 by Gala W.
Don't bother. Mark Allen is a condescending ass. Checked on a blazer. And we mentioned we had a little trouble finding the place. Mark Allen acted like we were totally ignorant
-
June 2019 by Audree' B.
Today was a service oil change for my car. I will say apologize as I didn't get anyone's name during visit. I called ahead and was told they do not take call aheads over the phone. When I arrived I was lucky that there were no other cars and was greeted within the first couple of seconds. This was my first time dropping off for maintenance and was happy they my car took about 45 minutes. This one was free because the car is new. Over all, I believe that I will be returning. Loved they had peach pop as I have not had it in ages and think I just made a new tradition of peach pop and oil change. Also, be aware there is a dog but doesn't approach you. I am scared of them and felt the need to share in case you have a fear of them.
-
March 2019 by Papa H.
Took advantage of 50% off oil changes yesterday. '14 and '15, both done for $55 total. Each took less than thirty minutes. Service staff were excellent. Went in to really see if they were for real and sure'nuff they are! I walked around the showroom for a minute and no one attacked me! What a change from the I-44 crowd! Hope this promotion last a few months! I'll be back anyway! Look at the photo and see who came down to visit! What a sweet lady!
-
May 2018 by Tara B.
I got my windows tinted by Mark Allen Chevrolet - I drive a small 4 door car. They charged me $300 for removing my old tinting and replacing my new. They did not remove all my old tint from my back windshield and when I brought it back to them to have it fixed the man told me he was unable to do it and that he actually should have charged me more for the labor. DO NOT TAKE YOUR CAR HERE!!
-
April 2017 by Ryan L.
We purchased a new to us 2013 Nissan Rogue from their used car department. This was the first car we had bought from a dealership and were worried because you always hear horror stories about used car salesmen and things like that. The staff at Mark Allen that we worked with completely dispelled that. William was our saleman, and he did everything in his power to give us the best deal possible and make us feel right at home through the whole process. Cass, the one who did all the final paperwork, answered all our questions honestly, accurately, and did not talk down to us for not knowing. Very happy with our choice to go through this dealership and plan to use them again next time.
