September 2022 by Chi Stevens
Leased a unit and somehow our lock was changed and some expensive items were missing, that and only the attachments that go WITH that expensive item. When we called the lady that answered said, well, honestly- we may have accidentally changed the lock on your unit by mistake. My husband was furious and told them if that was the case, we’d file a report. Told us to bring them the lock and they’d review the footage and get back to us. They called us back at 5:00 pm to tell us, noooooo, it wasn’t our lock, and oh, yeah…. Our footage only covers the last 10 days. Well that’s hella convenient after you’ve already alluded that you might have made a mistake. Nevertheless filing a police report and moving all of our items out asap. Don’t use this storage if you want to keep all of your items. If you DO a choose to use them, get insurance on all of your items - because if you lose anything, their security is non existent and it was probably them……
