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January 2024 by Zachary
"Do yourself a favor and go elsewhere. The employees were unprofessional, not helpful, and made me feel like I was a nuisance just being in the store. I will never come back here again." Idk this other person who left this review but it's absolutely so true. Not a single care for the customer they would rather listen to music with headphones in than help a customer who's been with at&t for 15 years. Go to Yukon they are a real store. This place is a sad sham that will rob you. I'm out 1,000 dollars you don't have to be.
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January 2024 by Kali Carpenter
Do yourself a favor and go elsewhere. The employees were unprofessional, not helpful, and made me feel like I was a nuisance just being in the store. I will never come back here again.
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November 2023 by Amilneh -walking woman.
I walked in the store and 2 of your associates greeted me and asked how they could help me. This was at the el reno, ok 73036 store. They were great. I enjoyed my time there, they tried to upsale the iPhone 15, but I got a 14 because my son insisted on the XR which I understand is comparable to a 10. Which is not in production.They also helped me file a claim for my galaxy phone that I had broken the camera lens on. Guess what, I got the phone today. Which is astounding.Thank you to your associates at the el reno store. Im not sure about upgrades, or purchasing iPhones but they made it worth the 40 minute trip to do business. They were considerate, appreciated my business, helped me complete the paperwork for both transactions and were just nice and helpful in general. I hope they get commissions for the work they do.
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August 2023 by charity mitchell
Tyrone is the best. Got me my dream phone and don’t stop until he made it possible! Also great customer service!
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July 2023 by Kaylianne Sleeper
The manager tyrone was, and is very helpful each bill payment i have ! Their customer service is unmatched and they help with any issue they can!
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June 2023 by Kevin Merchant
Great experience, very helpful. Will visit again when phone/accessories are needed.
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May 2023 by Jazi Greer
I set up a new account, Tyrone (the manager) helped me with everything an gave me a great deal on my new phone!
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March 2023 by Gary Hanson
All I heard from the associate is we don't repair phones when I call about a dead phone issue. Well great but he couldn't or wouldn't offer any solutions to my problem. Thanks for nothing buddy!
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February 2023 by Brandon Gee
I would give 0 stars if possible! My son (17 years old) was hauling cows up around here when his phone started messing up on him. He found the closest store which was this one in El Reno, after buying a new phone Joshua told him they weren’t allowed to touch the customers phone and wouldn’t help him set it up. My son then left there without a working phone and headed home (4 hours away) while no one could reach him to let him know where he was supposed be be reloading cows at. Totally unacceptable service at El Reno AT&T. Do not go there!!
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February 2023 by Bo Hica
Don't waste your time go to the store @ 2717 SW 29th st OKC instead & talk to Joanna or Veruska...Don't go to El Reno or Yukon...Yukon lied to get me to come here then this store (after confirming Yukon lied) they told me they didn't "want" to use my phone as a trade in even though the website said "any condition" & they seemed inconvenienced just by having to be there... don't want my business? Ok done
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December 2022 by earl carmichael
You will be charged extra at this store I added 2 lines to my plan at different times and another store they did not charge me anything I had a phone already this store charge me $5 why?
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September 2022 by Amanda Creson
This store WAS the best AT&T store, now it’s the worst store ever!! Different managers are there which and employees are not trained at all to communicate all the details of the transactions!! Keep moving down the road to Verizon or anyone else
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June 2022 by Richard “SKI” Suchanek
The employees here spent every available minute on their phones, either gaming or texting, even while assisting customers.They claimed that the wifi was not working, and told me to walk to McDonalds for wifi. I showed them that the floor models were connected, and only then was given the guest password to access my account on line. Their attitude was basically "take it or leave it, we really don't care".Not as if I expect them to be in uniforms, but their choice of worn, raggedy clothes didn't engender any feelings of confidence in their abilities.I have worked with the public for many years, and never would I have allowed such disrespectful conduct.They need to learn that it isn't the customer's fault because they had to crawl out of bed and come to work.Although I eventually accomplished what I needed to get done, it took way too much effort and patience.I would not recommend this particular AT&T store to anyone, and only gave it 2 stars because in spite of their efforts, I was able to accomplish what I had come for.
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February 2022 by Chad Mantooth
Knowledgeable staff and great service. Harvey went above and beyond with helping us with our new phones
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December 2021 by HANAN AHMAD
Unfriendly staff. I needed a new sim because of data problems and they wouldn’t give me one, whatever the reason they should have tried to solve my problem instead of speaking rudely.
