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July 2024 by Juanita Mccormick
If I could give zero stars I would do that!! rudest workers, rude pharmacist not sure why these people choose to work with the public. Went to pick up my prescription on friday, in the middle of my transaction, that they could not figure out in their system, they simply said we are going to lunch you will have to come back after that!! Really in the middle of a customer transaction, and all the pharmacist could say is it is the law we all take lunch, their metal shutter went down.... called in this morning to check in advance of going back up to the store was told we are to busy to help you on the phone you will need to come in!! Definitely will be my last prescription with Walgreens!! Shame on you
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July 2024 by I Chow
EDIT: Today they randomly closed at 3pm. My son needs the medication to not pass out from narcolepsy. It supposedly is ready but they closed early with no notice. Since its controlled I cant get any other pharmacy to transfer, even another Walgreens!!! I work 15 hour shifts so I cannot get it tomorrow. The manager said he doesnt care. No more multi thousand dollar scrips to Walgreens. Of course the manager said he doesnt care.
They ran out of my son's essential medication, partially filled it for 5 days worth, charged me for 90 days worth and the automated system won't let me obtain more than 5 days at a time. No one is there to explain why they screwed his medication up and he will end up in the hospital if I don't get this medication. Spend literally thousands and thousands at this pharmacy and they constantly screw things up.
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June 2024 by Bruce Hines
Great friendly and helpful getting passport photo.
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June 2024 by C K
Had yet another bad experience with the Walgreens pharmacy at 2nd and Santa Fe, in Edmond, today. Waited in the drive-thru line, for 30 minutes, after receiving a notification a new med was finally ready after taking nearly all day to fill. The car in front of me took almost 15 minutes to get their business completed. There was a car next to me and a car behind each of us that had also been in line for at least 20 minutes. As I sat waiting for the car in front of me to finish, I noticed a sign taped to the drive thru window that said "closing at 6 today." Of course there was no way to know that in advance! So after waiting ALL DAY for them to slap a label on a bottle, then 30 minutes in line, the shade was pulled down and lights were turned off, and those of us waiting were just "SOL." Usually when people are in line somewhere and the cutoff time is approaching, someone comes out and puts up cones to indicate the end of the line and then completes business for those who sat there waiting - but no, they couldn't be bothered to care about whether or not people needed their medications! This isn't the first time they've closed early. I've also been shorted on pills twice (non controlled) and once on post surgical pain meds, which of course they denied. They've also refused to allow the transfer of a non controlled medication (they claimed was out of stock) because they'd already ordered it, so I just did without for over a week until it came in. One of my prescriptions was filled (at the bottom, so I wouldn't notice immediately) with broken pills. How is one supposed to get the dose correct using those? My doctor was furious! When you question them about it, the pharmacist turns off your refill ability on the Walgreens app in retaliation. The two female pharmacists are on HUGE ego trips and are very spiteful, and YOU will pay for any mistake you call to their attention. They are reckless and UNPROFESSIONAL, and I know for a fact one of them (older blonde) has had multiple complaints filed against her via the pharmacy board. Those two women shouldn't be allowed anywhere near anyone's important medications. WALGREENS needs to do better!
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June 2024 by Eci Echie
There are employees don’t respect to the customers. I won’t come there anymore. There are more walgreen out there.
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May 2024 by Karen McReynolds
Been using this pharmacy 7 years. Filled my $1 rx. Gave me 10 pills instead of the 90 refill and charged me over $11. Didn't go thru my insurance. Called and was told they made a mistake. Agreed to fix it, then told me they couldn't when I got there.
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May 2024 by Kittu Rao
Western pharmacy was “temporarily closed” so I requested this pharmacy to transfer my prescription. They said it can’t be done.
I am 70 years old fell and broke my hip 2 days back and I was in lot of pain.
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May 2024 by Kimberly White
I’ve been with this Walgreens for over 25 years. (2nd/Santa Fe, Edmond, OK) The last couple years the pharmacy customer
service has declined substantially. They are too busy. Customers are not important anymore. Walgreens policies are not customer friendly. I am done spending money at that store. Will begin looking for a new pharmacy outside of Walgreens.
On a better note, the store (non-pharmacy area) has gotten substantially better! Great customer service, great coupon/rewards program.
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March 2024 by C L
Brian in the pharmacy is very professional, polite and was incredibly patient with my scrip provider and me in filling a scrip. I unknowingly provided him with a scrip card with invalid numbers. (I never received a new card in the mail, so I wasn’t aware there were new numbers.) He worked with the scrip provider to get the correct numbers to fill the scrip. Very grateful.
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February 2024 by Tony Bennett
Would not recommend going on weekends - B team working in the pharmacy leads to huge wait times.
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January 2024 by Devon H.
I am never one to write a review no matter how horrible the customer service, but what the occurrence that took place at this Walgreens store is completely unprofessional and disrespectful to me. The new store manager Kofi is the most unprofessional and upright worst manager I have ever been in counter of, along with assistant manager Rachel who stayed quiet during my altercation with Kofi in the store as if she wasn't the main reason why this all happened. They hire me for a position as a cashier 2 weeks back but then all of a sudden decide they'd like to "move on to someone else" as if I hadn't already had the job. They then explain to me that they moved on because I "took to long to get put on the schedule to do my training." They would then state that my schedule just wasn't flexible enough for them as if I didn't show them my exact schedule and availability to work and yet they STILL HIRED ME. They informed me on this a DAY before I was supposed to start working. See, I'm not as mad because I have yet to live a life where I have to rely on a job and pay bills or feed my children, but if this had happened to someone in that position they would be highly upset and would definitely do a lot more than I am. Something needs to change at this store, and I suggest firing the NEW store manager KOFI. Completely unprofessional move to inform me a day before I was supposed to start that they no longer wanted me to work for them all because I was ASKED IF I COULD WORK A FRIDAY CLOSING SHIFT AND TOLD THEM I COULDN'T BECAUSE THAT WAS NOT A PART OF MY AVAILABILITY. I have never wrote a review on any store/company, but after the situation that occurred yesterday all I ask for is that whoever has the higher authority than KOFI or RACHEL sees this and does something about it. VERY UNPROFESSIONAL.
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January 2024 by Tyler T.
Shutting down the pharmacy at closing time with people still waiting in line for their prescriptions is unacceptable.
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January 2024 by Wes Wheeland
If they had a no star I would give it!!! Slowest pharmacy possible!!
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November 2023 by Jennilee B.
Worst pharmacy , If you need a medication for your special needs kid expect to get it 2 days later, but first when you go to pick it up you must come back 2 hours later.
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November 2023 by Lindsey Lee Walton
The worst and most unorganized pharmacy I’ve ever been to. It’s actually insane. The line both inside and outside moves so slow, no matter what time of day. The employees are always saying to each other “I can’t find this or that”. I don’t know how they can be so unorganized
