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March 2024 by JW
Skip this one. They are poorly managed, slow and inefficient with their time.
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March 2024 by suman gorkhali
If u've issues, just give them a call. They'll fix it. I'll recommend it to everyone.
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November 2023 by Kyle Mills
Irene has the best customer service skills I’ve ever experienced with any banker at any branch location for this (or any other bank) ! Extremely knowledgeable and helpful ! Moving my other funds to this bank because I know she will always work in the best interest of being as fair as possible to the customer! Thanks for the great service and experience with both personal and business banking needs!
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July 2023 by Elena W.
This bank barely deserves this one star. I got into it with them when they gave me the run around about holding my paycheck for an extended period of time. They gave me different reasons why I couldn't have access to my money. I had verified that they had literally received the funds. Then to top it all off when I wanted to close my accounts, they closed my husband's business account as well. I am not on his business account. I don't dictate where he banks. That's his decision. I guess they hated me so much they decided to get rid of him too.
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June 2023 by Michelle Haney
Excellent bank! Love the staff exclamation
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April 2023 by valerie Wible
Find another bank. They need to hire people that know what they are doing. I have no confidence in the bankers who are supposed to have experience.
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April 2023 by Daniel Womack
Hands down worse bank I have ever used!!! 24-48 hr holds on cash deposits is completely insane.
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December 2022 by grand wizardman
i love everyone here and the business is amazing! best location for sure.
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December 2022 by Grizz Lee
This bank is absolutely terrible and the lady named Fahria has to be the rudest and most condescending banker I have ever met. How does she have a job? She was so rude to me my very first time at this bank that I left and went to another branch where they solved everything. Went in yesterday to sell my truck and she told me I could not receive a wire transfer and was EXTREMELY rude to me and the gentleman I was selling my vehicle too. Would give this negative stars if I could.
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December 2022 by Angel Hamilton
This is the 2 time I have had to get a new card because of fraudulent charges that they caught before I even noticed. BOTH TIMES I went to the Santa Fe & 15th branch I was met by beautiful smiles and helpfulness. The branch manager (I think but forgot her name, short haired queen) and Fahriah (I hope I spelled that right lol) we're SOOOOO helpful, have me info to stop future problems and got me set up and out quickly. This truly is THE BEST CUSTOMER SERVICE AND BRANCH I will DEFINITELY be referring family and friends. Thank u so much ladies ??
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November 2022 by S R
Slowest midfirst in the metro. Every. Single. Time.
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October 2022 by Shay Tull
Refuse to let Fariha Zubair help me ever again. Anytime she has helped it has turned into her screwing things up or not getting things done because she doesn’t know how to do something. She should be fired for all the mistakes she makes and she takes no ownership in her wrong doings.
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October 2022 by Grant Adams
This bank is absolutely terrible and the lady named Salama or whatever it is has to be the rudest and most condescending banker I have ever met. How does she have a job? She was so rude to me my very first time at this bank that I left and went to another branch where they solved everything. Went in yesterday to sell my truck and she told me I could not receive a wire transfer and was EXTREMELY rude to me and the gentleman I was selling my vehicle too. Would give this negative stars if I could.
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August 2022 by TB
Very good service.
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June 2022 by Patrick Casey
Stay away. The tellers here do not understand how basic banking works.
