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September 2024 by Suzette Huntress
Friendly And smooth out of state transaction!
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September 2024 by Shellie Hill
Everyone was very friendly and helpful ! I love my CAR
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September 2024 by Caleb Crenshaw
This was my second car purchased from Jackie Cooper BMW! This experience was soooo much better than the first one! Our salesman was great, we love the car and most importantly, we were treated with dignity and respect! This was a monumental improvement from the first purchase!
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September 2024 by Kim Oliver
Great experience purchasing my lease 2024 BMW x3. Julian was fantastic at Jackie Cooper
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September 2024 by D Lyles
Marcia was wonderful, sweet, very kind and professional. She’s extremely intelligent and knowledgeable. Thanks so much Marcia!!!
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September 2024 by Jay Brown
Bought a used 2018 vehicle. Was told it passed their BMW certified inspection. Test drive it; the arm rest was broken. Told they would fix it by the sales person. Then after we came to pick it up; sales manager said they wouldn’t fix it it. This is AFTER we paid for it and they kept it 4 days “detailing and fixing the issues” beyond the 72 hours return policy. When we got it home; filled up the washer fluid tank realized it was broken and immediately contacted them. Was told to bring it in, they would fix it. Then once again, after we dropped it off was told by sales manager they would not cover or fix it. Was missing the tow cover on the back. Was told it would be replaced when they “detailed & fixed it” Guess what, once again wasn’t replaced/foxed. Was told they detailed it prior; had sticky residue on the driver’s side seat and door. Stay away from this dealership. They do not keep their word nor do they honor it.
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September 2024 by Bailey Shuck Minihan
An Exceptional Experience with Jackie Cooper BMW and Milos Lukovic!
I am thrilled to share my incredible experience with Jackie Cooper BMW, particularly with my Client Advisor, Milos Lukovic. From start to finish, Milos demonstrated exceptional professionalism, knowledge, and dedication in helping me custom-build my perfect X5.
Milos provided impeccable customer service throughout the process. He was attentive, courteous, and responsive to all my questions and concerns, making me feel valued as a customer. His vast knowledge about the X5 and BMW's brand allowed him to guide me through various options and helped me make informed decisions for my custom-built vehicle.
Paying meticulous attention to every aspect of my X5, Milos ensured that every detail matched my preferences, from color and interior design to technological features. Throughout the process, he was open and straightforward about costs, timelines, and potential challenges, making me feel secure in my decision to purchase from Jackie Cooper BMW.
I am delighted with the final result - my X5 not only met but exceeded my expectations, providing excellent value for money. In terms of customer service, product knowledge, attention to detail, transparency, and value, Milos Lukovic and the entire Jackie Cooper BMW team have truly outdone themselves.
In conclusion, I highly recommend their services to anyone seeking an exceptional car buying experience with unparalleled customer service. Thank you, Milos and the entire Jackie Cooper BMW team, for making my X5 a reality!
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August 2024 by B Brooks
This is going to be a long one,, but I feel like it’s an important review for the busy, working consumer. I called and inquired about a car that I saw online, I was told yes it’s available! Because I am in desperate need of getting my wife a car, I said well I want to go ahead and start the loan app process. Sure no problem! Sends me the credit app, I fill it out. An hour goes by, I get a notification from capital one credit wise that there was a change to my report, no surprise.. it was an inquiry from Jackie Cooper, I have pretty good credit, 700-760 depending who the source is. texted the number back “How’s it looking?”, no response for another hour so I called them and here’s where it gets bad. I said hey, Is “Person who I talked to previously” available?” (Person on the other end) : “No she’s unavailable at the moment but I can see that you are looking into this car” (Me): “yes i am” (person on the other end): “Oh it looks like that car may have sold.” (Me): “So you pulled my credit for a car that’s already sold? Uh, do y’all have another one of the same car? Or can you find me one since you already ran my credit. (Them): “no we didn’t run your credit” (Me): yes you did! I have an inquiry from Jackie cooper.” (Them): “I’ll have to talk to my manager about that..”
(Me) : “okay that would be great!” An hour went by, I called back talked to a different person, he transferred me to an empty office.. I left a voicemail for someone to call me back and never heard back from anyone. So, just be cautious about using these folks…
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August 2024 by Ryan DiLandri
Our salesman Milos was amazing start to finish. We have been in the market for an x5 and he finally found exactly what we were looking for. I would highly recommend him along with the rest of the team in finance and management staff. I’ve bought many cars over the years and this was our first experience in Oklahoma and a very good one as well.
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August 2024 by Connie Paoletti
Had a great experience upgrading our vehicle. Excellent customer service!
Gary was so helpful in finding us a vehicle!
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August 2024 by Cheri Atkinson
The team at Jackie Cooper were great to work with They made it effortless!
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August 2024 by Phillip Hoover
We ordered a 25 X5 50e. Amazing piece of tech and craftsmanship. Love the car. I have bought 2 new cars from different dealerships over the last year and this is by far the slowest and least professional experience. If there were another BMW dealer in OKC I would go out of my way in the chance of finding anything better.
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August 2024 by Kirt Walker
I had a wonderful experience buying my car. My salesman Gary Greeson was very nice & super helpful.
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August 2024 by Michelle Stewart
Everyone at Jackie Cooper BMW was very nice and helpful! It was one of the most pleasant car buying experiences I’ve ever had. Thank you to Ryan, Leslie, Zach and all the staff who interacted with us!
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August 2024 by Lauren Dockery
Excellent service. Kristin Burns is fantastic and very knowledgeable.
