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December 2023 by Donna M
We were able to schedule an appointment for the next day. The staff was friendly and helpful. The prices were reasonable. There were coupons.
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November 2023 by Tamara Surber
They are so nice and accommodating!!Thought I was going to have to wait a couple of hours but they had me out before my husband could even get there to pick me up!!!
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November 2023 by Debbie Warner
Great experience. Didn't pressure me at all. Will definitely come back.
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September 2023 by Danielle DeGarmo
David is a true professional! Efficient, knows what he’s doing, honest, and offers great service! Would recommend to any and every one!
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September 2023 by Russell Kelley
I quit going to Hibdons a long time ago because they went down in service and quality. I tried them recently because they're very close to where I live. That will absolutely be the last time I ever go to Hibdons. When I brought my car in for new tires, the tires I originally set up online weren't available so I had to purchase a different tire that cost considerably more. And today when I bring in my vehicle to have the tires balanced and rotated, they don't want to do it initially and when they call me back, they want me to pay them to do other work on the vehicle or they won't warranty the tires that are messed up. The trues are rated for 60k miles and only have 24k miles on them and they don't want to cover anything on them even though I purchased road hazard. Customer service was terrible, they always have excuses to not have you come in and never want to complete the job. I will go back to Discount Tire and be happy with my purchase and service.
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August 2023 by kevin conley
Matt was on the ball helping with everything. Tire tech were careful with my truck. Awesome work.
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August 2023 by bradley fowler
Called to ask about getting a quote for AC evac and recharge. I told them I was doing the work myself to replace the compressor but I couldent evacuate it myself and I was looking for a quote to get that done. They wouldn't give me a quote unless I got a systems check on it where they'd tell me what's wrong... Unfortunately I have had a quote done elsewhere and I know what's wrong so I don't need to be told what's wrong I just needed a quote for the work I was asking about. I'd be willing to have the check done AFTER I get it evacuated and wanted it recharged to make sure I did it all right. I was told the same variation of their policy several times without really feeling my situation was being understood. Please try to listen more, I recognize it's policy but still..
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August 2023 by Reg W.
I recently had a miner of repairs completed on my vehicle at this location. I want to thank the management and the staff for such a fast and effective response to resolving issues with my vehicle.. Their customer service and knowledge was impressive.. I appreciate the manner and speed in which repairs were resolved. The management And staff couldn't have been any nicer or easy to deal with.. They did an excellent job.
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July 2023 by Steven Menzel
Great service! New ties, balance, and alignment all under 2.5 hours. My car is next!
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July 2023 by UGF UGF
This shop is better than some not so much than others.The waiting room lacks any comfy chairs. TV is attached 2 the wrong facing wall 4 max views.Vending machines work even though drinks R set @ 41 degrees.Staff boarderline not showing any enthusiasm 4 being there.Had a repair that ext warranty paid portion of & it only last a few days B4 I had 2 return 4 the same reason as I 1st did. This time they put my into the que once my engine was cooled found out they failed 2 fill the coolant correctly during repairs but is now fixes.@ least the admiditted their mistake.This is my 6th or 7th time here.Will return however wish they would buy better chairs if we have 2 wait hours walmart waiting chairs just won't work.
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June 2023 by Nicole Timms
Fast service. Might be due to me going when it opened. They fulfilled the services I ask for and even provided a quote on any other issues that would need to be addressed soon. My advice would be to buy your parts from an auto store and bring it to Hibdon so that you can pay for labor only. Great staff, would definitely go back again.
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June 2023 by Jordan Eck
My mother took her car here because her brakes were acting funny. They charged her $2000 dollars to fix them. The very next day in her neighborhood her breaks completely went out and she had to hit the curb to stop her car. If she was on the open road or highway then this hibdon's would of seriously injured or possibly killed her. I called this hibdons calmly to explain and honestly they did not seem to care and acted like it was such a drag to talk to me about it and acted very sketchy about whether they would pay for the tow back. I'll update this post tomorrow depending on how they deal with the issue but they already insinuated that they were not taking responsibility. For $2000 dollars i wish they knew what they were doing.UPDATE: Got the car back to hibdons and they had it for 3 hours and said nothing was wrong. Literally drove the car a couple miles and the brakes are messed up again. Will have to take the car to the Lexus dealership like I should of in the first place. On a side note they did say they would cover the bill if Lexus said it was something hibdons did and said they were sorry.
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June 2023 by Liberty Dobbs
Had a wonderful experience at Hibdon after a stressful (and unsuccessful) time trying to change a flat that had stripped lugnuts. I had immediate service at Hibdon and they swapped all the stripped lugnuts for free.10/10 service
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June 2023 by Alex Thagard
Finding tires for a BMW can be a challenge. Hibdon is so busy these days it is hard to make an appointment. Had to return two times to get the right tires but they are on there now.
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June 2023 by Kyle B.
Called a day ahead to get 2 new tires. Was told tires were in stock and to drop my vehicle and keys off before 8 and I would be first up. Drop my keys off at 7am with instructions and fleet card. I was called at 830 and was told they were starting on my vehicle. I had my so. Drop me off to pick my vehicle up and it was on the rack getting its oil changed and I informed them that I have my maintenance done somewhere else. They gave me excuse that fleet management told them to change it. I'm ok with this but it's been but all I wanted was two new tires and still Don not have them. 5 hours no tires and service I didn't ask for, inexcusable!!!