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August 2024 by Andrea Hernandez
Honestly this place really sucks. I’m not one to complain about things but it’s so chaotic there. First of all they close at 7, the one in Norman closes at 8 so the hours kind of suck. I got there at like 6:30 to ship somthing important. Everyone was so rude. rushing me the entire time and then they printed the wrong address on my 85 dollar shipping label. Despite the fact I literally showed them the address on my laptop. I didn’t even notice the mistake because I was in a hurry to get out since they were rushing me so much. They were like, hurry and do the label because they’re going to turn off the electricity (mind you it was like 7:10pm) and also it took forever for them to print some documents I needed. Now I have to go back tomorrow and ask them to correct it. This is super inconvenient because I live in Norman.
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August 2024 by Latrice Bray
The worse customer service I’ve seen at a fed ex. No greeting when you walk in, waiting while nobody says a word. Helped the lady who got off the line and was not prepared behind me, and I’m still waiting as I type this. Just sad.
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June 2024 by Brandon Rader
Employees are worthless. Spoke with Timarie and Keith about a same day printing of a 24x36” poster board. They said they did have poster board, but neither of them were qualified to print on foam board. I then asked to print on 24x36” paper which they were allowed to do, but they were not allowed to sell a 24x36” foam board that was blank which would have allowed me to glue the paper onto it. I went as far as suggesting they sell me the foam board for the price of a printed foam board and they claimed a store policy was in effect preventing them from selling blank items. Complete incompetence at this store. Employees showed a lack of respect for all other customers in the business for the hour I spent here.
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June 2024 by Jarrett Poteet
Keith behind the desk was clearly inebriated. Looked for a few minutes for my package then told me it wasn’t there. He just kept saying it wasn’t there. So I called customer service because Keith was unwilling to do anything except check the shelf where the package should have been. After 15 minutes with customer service, they confirmed it was there. Caitlyn (Katelynn?) walked by and asked what my last name was for the package. She then looked, didn’t find it. I told her I just confirmed that it is in fact here. Lo and behold, she looked ON THE SAME SHELVING and found the package. I believe if Keith would have been of clear mind then this entire situation could have been avoided. I will be contacting store and district managers to further voice my displeasure.
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March 2024 by Jose Briz
Good they’re open until 7pm. Got to do what needed to be done fast and easy. Found staff to be helpful and understanding.
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January 2024 by adam carr
Carl helped me ship a few boxes quickly and painlessly, definitely a 10/10 experience
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November 2023 by Hailey Abaee
Shae was super helpful and patient helping me with a project print cards from a Family Guess who template. She seemed to have a lot on her plate and was being ridiculed by, who I assume was her female manager, but still helped me with a smile. Give Shae a raise!
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September 2023 by Diana Giles
They went above and beyond for a recent business project we had. AJ was especially helpful and I was very impressed with how quickly they got it finished. Will definitely use their services again.
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August 2023 by Bob Parker
What a dump! Closed the day after Christmas.
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August 2023 by kenneth mccrea
Seth in the shipping area helped me out tremendously. Even when I realized I made a mistake and called back up there. He said he'd take care of it. Without having to drive back up there and he did. So thank you Seth for being awesome
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July 2023 by MO RAHMAN
The worst store everOne of the worst FedEx location is this one. Lack of service and lack of knowledge and lack of customer support is the main problems I’ve dealt with here. I walked into Thai store with a business account to ship an item, the employee starts the shipping process half way then she leaves everything and jumps on some random FedEx boxes had no idea why she did that at the middle of my shipping process “see the stack in the picture below “ and scanned and entered everyone of them. So I had to just sit there and wait for about 10 min for her to finish scanning.No other employee was able to assist as she had my shipping process locked in her screen and not releasing it out to other computer to process.Then she cancels everything and made me starts over again from the beginning. Very time waster.Very unprofessional act and very rude.
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July 2023 by Elisha H.
Absolute worst customer service! Needed to pick up a Canva order that was completed and already paid for. It was the most complicated, unprofessional experience for a very simple pick-up.
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June 2023 by Roosevelt Zachary III
There is this one woman who opened the store and juggling everything by herself and does VERY well at EVERYTHING. Promote this woman! I is don’t know her name, but she is the only one on shift here at 8:30am on 6/20/2023. She has GREAT customer service.
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May 2023 by Get Bak'd University
Absolutely amazing service. Order was promised Wednesday but received order completion a whole day early. With only 1 team member that day to help us.
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April 2023 by Fran Preston
Very good experiences each time I visit. Employees helpful a d courteous
