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October 2023 by Ginger M.
Hello Jill. I just got a notification that you messaged me and when I went to check out your business' Yelp entry again, I was pleased to see all the new pictures that included Black people. Thank you for your proactiveness and leadership! What you did means a lot and says a so many amazing things about you and your bank. As they say: Representation Matters! I still don't have a local bank so I think I will go ahead and open a couple of accounts with yours: personal and business operating. Thank you!!
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August 2023 by 4Red Properties
I recently had the pleasure of banking with Citizens Bank of Edmond and I am extremely satisfied with their services. From the moment I walked in, the staff greeted me with a warm welcome and made me feel like a valued customer. The bank is well-organized and the tellers were efficient in assisting me with my transactions. The online banking platform is user-friendly and convenient, allowing me to easily manage my accounts and make payments. The bank also offers competitive interest rates on their savings accounts, which is a great bonus. Overall, I highly recommend Citizens Bank of Edmond for their excellent customer service, convenient banking options, and competitive rates.
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August 2023 by Rachel Stolz
I'm writing this review as the owner of a small, local business and our experience with Citizens Bank of Edmond has been nothing short of exceptional. We've been banking with them for about two years now, and I can confidently say they've played a significant role in our successful growth trajectory.One thing we really appreciate is their digital banking platform. It's user-friendly, robust, and integrates smoothly with our accounting software, making financial management seamless. Whether it's making transfers, paying invoices, or receiving payments, everything is a breeze. They've nailed the user experience down to a tee, something you don't always see in the banking industry.The customer service we've received is second to none. Every interaction with the bank, be it with their customer service representatives, relationship managers, or the business banking team, is a testament to their commitment to customer satisfaction. Issues (which are few and far between) are handled swiftly and effectively, often exceeding our expectations.
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August 2023 by Andrea Painter
I have both personal and business accounts at Citizens, and have never received better customer service! Anytime I have a need or request of any kind, a member of the Citizens' team is always eager to help and handle the matter as quickly as possible. I am a small business owner and this kind of attitude gives me confidence that the Citizens' team actually cares. If you are looking for a level of professionalism that is rarely found these days, Citizens is your bank!
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August 2023 by Reath York
Been banking with citizens for well over a decade and in that time I’ve seen a major decline in simple communication within the past 4-ish years.They turned off my card 5 days after they were supposed to (on a weekend) after they had already closed for the day. When I called and explained the situation I was told “I hadn’t ordered one”.I replied that “never once have I ordered one before. They show up in my mail the week prior to them expiring.”“We are a small local bank, sir. We don’t have a system that keeps track of it. The best we can do is have one ordered or you can come in Monday and get one.”The small local bank experience is not something this institution has offered in 5 years.Actively looking for a different local bank now.
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August 2023 by Mitch H
I've used Citizens Edmond for banking and loans. Zach Painter and the commercial loans team move fast, make things easy for me, and they take the time I need to answer my questions and explain everything. Much appreciated.
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August 2023 by Terrence R.
I really do love doing business with Citizens. As a residential real estate investor, I have limited resources. Citizens Bank of Edmond commercial lending department has been instrumental in helping me leverage my existing portfolio for capital on new projects. I've done business with several banks in the past, now I only work with Citizens. My commercial banker, Zach Painter, is always available to me, and has gone above and beyond the scope of his responsiblities to help me several times. He has come up with "out of the box" solutions that has saved me a lot of time and money. I do my personal banking there as well. Great Bank, Great People
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March 2023 by a marx
Been banking there for many years and have noticed a significant decline in communication, such as driving up to the drive through and teller not saying hello, or acknowledging that the carrier was sent through. I understand if at that time they were understaffed or teller was overwhelmed with tasks at that moment, but what is being conveyed is that this bank is not adequately equipped to handle basic transactions and it also implies that mistakes could unknowingly occur with the transaction because the teller is not communicating. A small consolation is that this problem isn’t isolated to Citizens bank only, I’ve noticed this from other banks as well, the only common thread is that this has happened with the younger tellers only. I don’t think this is a good situation for the younger folk to cut their teeth on basics of communication, hoping there is a training environment where tellers can learn the basics before being trusted to handle people’s hard earned money.
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March 2023 by A M.
I've run into communication problems with citizens bank more often than not. Today's issue was that teller in drive through didn't acknowledge I was there, even after I sent the carrier along. I had to call them myself. If this was isolated incident, not a big deal, but this is combined with other instances of tellers inside telling me to adjust complicated out of state auto transfers myself only to discover it was something only the teller could handle. Idk, this problem though I've encountered from other banks too so seems we're kinda sol.
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January 2023 by Lila Playz
I have been using Citizens Bank of Edmond for over 20 years for personal and business. I have zero complaints about them. I like that it’s a local business, they have good hours, and I have never had any problems with the staff. They are very friendly and helpful.
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January 2023 by Nikki B
I have been using Citizens Bank of Edmond for over 20 years for personal and business. I have zero complaints about them. I like that it’s a local business, they have good hours, and I have never had any problems with the staff. They are very friendly and helpful.
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January 2023 by Brandon A
Don’t use this bank, I’ve stayed with them for too many years now and have 0 good things to say. They won’t answer the phone during business hours. They make the same mistakes over and over no matter how many times you call. Do not use.
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October 2022 by Dani Bagwell
They lost my money and then charged my account off as well as they are rude and never answer there phone I had to call them at least three times for someone to finally answer
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September 2021 by Chris McIntire
Here's a bank that's got it figured out. Very progressive with both commercial and community programs like Vault 405 and Heard on Hurd. As far as banking goes, fun lobby, easy drive thru and I use their app all the time for easy remote deposits.
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September 2021 by Andrew Malyi
ATM machine on 164th and Penn has not been taking deposits for over a year. I’ve called 4 times to complain and even talked to a manager but still would not take depot and they won’t fix. As soon as you enter your card and pin, selecting “Make a deposit” would say “Time limit Exceeded” and cancel your transaction. It’s just bad customer service if cannot even fix an ATM machine. Get your act together CITIZENS BANK! They’ve closed branches and installed faulty ATMs in its place to save money but at least make sure they work or change your ATM vendor which is who they always put blame on. I’m about to close my account after being a customer for 20 years! It’s just unacceptable!
