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June 2024 by Melissa Ticer
Great experience was able to get customer service from someone that actually cared about the problems we were having. Edwina was great and made sure that our account was fixed!
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June 2024 by Mandy Littrell
I worked with Edwina Kirk and she was the best help i could've asked for.
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May 2024 by Angela Owings
Edwina was the best person I have ever experienced in a sales position. I didn’t want to ever come back to this store because the service was so terrible but today I took a chance and I am thankful ? I did because the service was exceptional and now I want to shop as well as continue with Verizon instead of switching companies
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May 2024 by stasia p
Lady that worked there was unbelievably unpleasant.
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May 2024 by soccer33katie
My nana was desperately needing a new phone and they took care of her quickly! Great store!!
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April 2024 by James Hobson
So TIRED of paying ?? for glacially slow (?️) and spotty (?) service ( ?). Fix It and Fix It NOW! ?️???️ I did, however, find the customer service to be above and beyond the standard truly going out of their way to assist me.
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December 2023 by C R
I walked into this store wanting to purchase a tablet for my husband's birthday, I was advised the system was down. (After receiving a look that could have "killed" me.) The associate took my name and number and said she would call once the system was up and running. That was over a month ago. I'm still waiting! I'm glad I purchased the tablet from another Verizon store where they were so welcoming and helpful. I'll never step foot in that store or advise anyone that I know to go to this store in Durant. Very rude and unwelcoming!!
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August 2023 by Dr. Grandeur, Terrance JD
Per 2020 business model, about seven rings before pickup. Greeted nicely. Inquired about Verizon unlock policy on cell phones or second party purchases, the representative was knowledgeable, and seemed a bit put out, and dismissive. Told to go elsewhere.My impression, though a client now, no better than AT&t especially at the franchise store level.My take away if you want to be treated with any respect or anything unless you're going into by 6 phones is to contact a company store regardless of the carrier.It's a real shame that nobody knows what a good business model is anymore-a lot of talk but no proper action.Yet again upper management prove that they don't know what happened down at the street level and wouldn't know what to do about it anyway
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August 2023 by Dr. Grandeur “IDK?•IDC!” -Terrance JD-
Per 2020 business model, about seven rings before pickup. Greeted nicely. Inquired about Verizon unlock policy on cell phones or second party purchases, the representative was knowledgeable, and seemed a bit put out, and dismissive. Told to go elsewhere.My impression, though a client now, no better than AT&t especially at the franchise store level.My take away if you want to be treated with any respect or anything unless you're going into by 6 phones is to contact a company store regardless of the carrier.It's a real shame that nobody knows what a good business model is anymore-a lot of talk but no proper action.Yet again upper management prove that they don't know what happened down at the street level and wouldn't know what to do about it anyway
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August 2023 by Austin62halo
I need a job what’s the best way to join the team? Also service here is pretty great!
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July 2023 by Annette Garza
Very helpful
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July 2023 by Michael Compton
We had a stressful situation, and my daughter had to go in the store and take care of things. She was very nervous because she hasnt had to do these things before. Edwina helped her out and my daughter said that she was so helpful and made her feel at ease and made it easy for her. I am so glad that there are people that I can trust down there. I am sure my daughter will never leave verizon now. haha
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May 2023 by Taylor Reagan
Everyone is always really helpful and kind when we come in.
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May 2023 by Tim Abeyta
ATTENTION:DO NOT BUY FROM THIS "VERIZON" 3RD PARTY AUTHORIZED STORE. I purchased a set of Samsung earbuds at a cost of 164 dollars, long story short. I had to speak with a Durant employee named Brandon who was unable to exchange or refund. I bought them March 30th. It wasn't even 14 days before they started acting up. I had receipt in hand, I was told to call Samsung or call a corporate Verizon store??? I then travel to Mckinney where they said, they couldn't do anything because it wasn't a legitimate Verizon store... LONG STORY SHORT, BE AWARE OF FAULTY PRODUCT FROM THIS RETSIL STORE.... I just left my ear buds at the mckinney Verizon store, and walked out. Unbelievable.
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August 2022 by Lillian Jackson
I can’t remember who helped me but she was so nice and helpful. We had to make a few phone calls since I have an out of state ID but she was super helpful and patient. I could tell that she was tired but she still was so patient, kind and helpful. Great service over here in Durant!
