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December 2023 by Mike Nark
Great service. Highly recommend.
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December 2023 by Tim Young
On Monday morning my wife dropped her car off for a ( pre scheduled) oil change and tire rotation before work and picked it up after work with the help of her friend.When my wife goes to pay out, the counter person tells her that they did her oil change but weren’t able to rotate the tires because the amount of tread was too low.The sales person removed the tire brochure from her oil change receipt ( conveniently paper clipped together )and immediately started to try to help her order new tires. My wife says I don’t need new tires( she has roughly 30,000 miles on these 60,000 tires).I googled before writing this review and the federal government requires tire manufacturers to add the wear bars to tires so that you can visually see when a tire needs to be replaced. Some tire stores have a policy not to mount tires that are bald for safety and liable reasons as well.You can see in all the photos, that none of the wear bars are even with the tread of the tires. I do not own a tire tread depth gauge so I wasn’t able to check it myself but again that is what the wear bars are for.Yesterday ( Friday) one of the salesman from Quick Lane called her in hopes of talking her into a new set of tires, ( since she wouldn’t order any on Monday) she told them that she felt like they were trying to take advantage of her because she is a women and she would take her business elsewhere from now on out.This was her very first experience with Quick Lane of Durant.On a positive note, the oil change went well, the facility was clean, the staff were polite and were more than friendly as they tried to con her into buying a new set of tires she doesn’t need.Everyone needs to know that this is a very old tactic of (unscrupulous) businesses which makes me question the other services they offer?Before i forget to mention it, I am writing this review on Saturday morning because now I have to go out in the Cold and rotate my wife’s tires myself because Quick Lane refused to.This is the kind of customer service they gave to us!
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November 2023 by Joshua Smith
The worker we met at the counter was really nice, and he made sure we knew what was going on with our car.
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November 2023 by Jessica Evans
They were super quick with my oil change!
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November 2023 by Keith Becker
My daughter had an issue with her car. They reset the check engine light and gave her the correct advice that a part didn’t need to be replaced and that it reset itself. They could have just as easily mislead her to make a buck on a repair that wasn’t needed but did not. That’s a rarity these days so I’ll give 5 stars for their honesty.
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November 2023 by Alissa Ammons
Don’t go here!!!!! I came Monday morning to get a tire repaired. Cost me $20. It was flat again Tuesday. This time they said it had “many holes” that weren’t there Monday morning. They won’t refund my $20 or take it off of a new tire!I tried them a couple of years ago to change my oil. They did not put the undercarriage back under correctly, and it dragged the ground. It cost $1700 to replace!!! After I asked them to be careful with it!Don’t give them your business!!! They will just waste your money!!!!
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November 2023 by Kristina Britt
Great people a service. I drive back and forth from Okla to North Dakota and they always ensure my truck is up to par for the trips.
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October 2023 by Alissa A.
Charged me $20 to repair a tire that was flat again the next day. Would not give me $20 off of a new tire or a refund. A few years ago, I had my oil changed there. I informed them that the under carriage parts had to be carefully screwed back in after changing the oil. They didn't. The under carriage fell out while driving down the road and it was $1700 to repair. (This had happened before at a different oil change place, thats why I asked them to be careful!)I will not go back there!
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October 2023 by Noone
Take all our vehicles here for our oil change and tire repair. They are a friendly group , they are professional. We drop it off go do some errands and they will let us know when they are finished .
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September 2023 by Leedon Burnett
I had a leak at my air conditioner compressor, and I had already told the mechanic that there was a leak down there, I just couldn't reach it. Man on the phone had a tone like I didn't know what I was talking about, says to leave the car and keys, it will be a couple hours to get to it and get a quote, and he'll call me back. I waited not for two hours, not until the next day, but until the day after next and he calls me, telling me it will be 1800 bucks to fix, mostly for labor, and I don't mention that I know where to get the kit at wholesale price at over 200 off than what he told me it costs. I didn't express any discontent, though, not even when I walked to the shop and found out they billed me for over 200 dollars. Why? I didn't ask, but he told me that he was generous enough to not charge me for the freon, though I had to pay for the hour and half of labor. I know it doesn't take a paraplegic 90 minutes to connect the two hoses, pump it to find the leak "immediately," (the leak that I had already found and told him about) and then disconnect the hoses and park it for two days and call me back to tell me how stupid they think I am. They also left my car unlocked in the parking lot. Do not go here unless you are desperate.
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August 2023 by Mary Robinson
They have had my car for 8 days now and the last guy I talked to had such a bad attitude. He kept getting smart with me. I will not go back to them!!
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August 2023 by T Davis
Told us we could get an alignment if we brought our vehicle in before 4:30 showed up at 4:10 and got turned away. Wasted our time and gas and all we got was a shrug.
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August 2023 by Charles Almos
Brought my car in they said they should be able too fix my ac all too turn around and charge me $220 for manual labor and not even fix my ducking car they called me too say I need $2000 too fix it.
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June 2023 by Brandy Barnett
Be sure and buy the road hazard insurance.. they cover no part of any tire malfunction with out it. Just hoping to help someone else.
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May 2023 by Kenzie Aker
I rarely ever have anything bad to say about this place because they are amazing, but I had to get a slow leak fixed in one of my tires and it took over an hour to get it fixed… I’ve had slow leaks fixed before on a previous car and it has never taken this long… I’m not sure if they have a new person working in my car or something (if so then I get why it took so long) but while watching I saw most of their techs just standing around talking.
