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April 2024 by Kevin Christopher
Honest and good customer service
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February 2024 by Judy Anderson
Went to payne's to see about selling some scrap gold.Very friendly, polite, personal, gave a very good price!!
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August 2023 by Shadi Ottwell
They sized my ring and were so so so kind and even let me see my diamond in the microscope! 100% recommend!!!!
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December 2021 by Margaret Walker
Always helpful an good price
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December 2020 by Junior Wright
One of the nicest store to shop at. Friendly people that will help you in a friendly way to take care of your needs I'll continue to do business with them they've always treated me fairly thank you
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June 2020 by Eutha Giesick
Once again Payne Jewelers was very helpful and educating to me. Went to have my wedding rings resized. I explained how I didn't want the wedding band to be thined out and they took the time to educate me and went through the process of telling me how rings are done which made it much easier for me to understand. By doing so they saved me over $400 and I so appreciate that as money is always tight. Of course the staff is wonderful greet you with a friendly smile and takes their time with you so you are comfortable with your decision before you leave I think all of you that work at Payne Jewelers for your patience and the education. Looking forward getting my rings back and having them back on my finger where they belong.
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June 2020 by Tony G.
Wonderful service by the associates. A pleasure speaking to them on the phone. Always checking up on you whenever your order is ready to pickup. Excellent place of business.
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January 2020 by debora hinton
Shu was a very vibrant smiling happy person eager to please the customer great atmosphere great employees she made it great
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April 2019 by Seth Summers
They were very helpful and kind. Answered all my questions and if I have a need in the future I will definitely be back I wholly recommend this place!
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March 2019 by Annye Newman
Wonderful family owned and operated jewelry store in Duncan, OK. We've gone to Payne Jewelry store for 20+ years. They are very trustworthy, helpful and have a friendly staff. We've purchased several pieces of jewelry and have loved each and every piece. We will definitely continue to go back even though we've moved away from Duncan.
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March 2019 by kathy t
I love Payne's Jewelry! The family atmosphere just gives off such an abundance of good vibes when you go in. Charles and his staff are so knowledgable and experienced whether you're buying diamonds or just needing a watch battery! They're the best and I would highly recommend them to anyone.
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January 2019 by JR Oklahoma
Only place to by jewelry in southwest Oklahoma. Great people,always willing to help
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April 2018 by J L Meadowlark
Always nice people working in there when I go in. Drew, that makes and repairs jewelry, is a top notch designer.
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March 2018 by Abde Xzx
A horrible service. I will never step into this store again. Customers are perceived as a problem in there.
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March 2018 by gmail mail
Shortly, absolute ignorant personnel, the rudest customer service and no manners whatsoever. I wanted a watch. Paynes Jewelry in Duncan, OK, were the only ones possibly having it in stock. I checked their opinion and reviews about them first. It didn't look good. I sent an e-mail enquiry, no reply for a few days. I rang them. I say I want to find out about physical stock availability as it doesn't specify on the website, and by every single product there is a note to contact them via e-mail or phone. The woman who answered didn't sound competent. I said I'm ringing form Ireland. All of the sudden a man took over the phone; before I even finished the sentence, he snapped back in the rudest tone ever: ‘'We don't do phone stuff'' and hung up on me. I was stunned. I ring them again. The man answered. He interrupts again with the same motto: ''We don't do phone stuff''. I try to explain that THEY encourage contact on their website and I just want actual stock confirmation as I can purchase it on-line. Again, he didn't let me finish: ‘'No website or phone!'' and hung up again. Their website: ‘'Payne Jewelry started in 1910 by Mike Payne, began as a jewelry store. Now we are still locally owned and continuing to provide quality jewelry and services to Duncan and surrounding areas. We're proud of Duncan'' Having that in mind and looking at the pictures of the store you think: WOW! So impressive''. You'd assume that for over a century they would have mastered customer service. The 1910 indeed stands out – in the approach which is as from a century ago and after 30seconds with them you regret every single second of your attention paid to them. Complete waste of time and the worst experience ever. I mean: EVER! I wonder what they are proud of, as all I observed about Paynes Jewelry in Duncan, OK, is a shame, a total disgrace. And there is a growing number of their customers to confirm it. Keep it up guys and soon you'll become a ‘'surrounding area'' of the global market.
