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December 2022 by Cody Sanders
I have had my windshield replaced twice in 2 weeks by safelite due to distorted windshields being put in my vehicle. After the second windshield was distorted worse than the first I asked for a refund of my money so I could use someone else to replace the windshield I was told that is is against policy to issue a refund to customers that they would have to reschedule and put another window in my vehicle. This is a frustrating and ongoing issue for what was
supposed to be an easy hassle free replacement.
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November 2022 by Sarah Wood
I used Safelite to have a chip/crack repaired last week. The technician was at my home for no longer than 15 minutes. He seemed to be very irritated and in a hurry. The chip/crack looks almost exactly the same as before the repair and my fingernails are literally catching on the cracks on the inside of my windshield. He also left greasy fingerprints all over my windshield, dash, and steering wheel. I called to complain and they said they would send someone else to come take a look and determine if the repair was done correctly or not. Someone was supposed to come today between 8-12 and never showed up. I called to complain and was told that a technician did come and determined that the repair was fine. I’m not sure how because I’ve been home all day and nobody has knocked on my door. I have gotten no texts from my technician stating that he was en route as I did with my last technician. My car was locked up tight so it’s not even possible that the technician would have been able to get inside my car and feel the cracks and determine whether the repair was done correctly or not. They then stated that the repairs are not supposed to be pretty. That’s very odd to me because according to the before and after photos on their website, my repair should look nothing like it does. I am now being told that I will be responsible for buying a new windshield if I’m not happy with the repair. This is not okay. I am not happy with the repair for multiple reasons and the issue is not just cosmetic. It’s a safety issue. I’m just praying that it doesn’t crack further and shatter all over me and my children. I’m currently waiting on a call back from another manager, but the entire experience with this company has been a nightmare. The first photo is the before photo and the next two are the after photos from different viewpoints.
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September 2022 by Tony Marruchella
Fast expert repairs…. Very friendly and professional
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August 2022 by R H.
I've used this safelite store about 5 times now and won't take my cars anywhere else even though it's an hour and a half away. Best customer service and speedy service I've ever had. They keep their store clean and bathrooms are spotless. Excellent.
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July 2022 by Bruce L.
My son-in-law's car had a crack across the entire width of the windshield. I set up the appointment for 8-12 Saturday morning. The tech called me and said he would be there by 9am. He arrived 10 minutes early, finished in 45 minutes and had already cleaned up and was ready to move on the the next satisfied customer. Daniel was very friendly and very professional. The windshield is perfect. He even saved the Pike Pass from the old windshield! I will definitely use Safelite again (as I have in the past). They never disappoint. I will ask for Daniel again as well! Very Satisfied. A+
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June 2022 by Mindy E.
My car windshield was shattered by a baseball. I thought by their advertisement that they could come to me, but my windshield had to be calibrated so it had to be done at the shop. It took longer than I expected to get an appointment. It happened to be a week of heavy rain so it was more of an inconvenience to keep my car in a garage and not drive it. If I didn't have access to a garage and the smashed portion of my windshield was closer to the drivers view, my experience could have been worse. I was happy with them dealing with insurance directly so I didn't have to be the middleman.
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February 2022 by Duane LeMere
Great staff. Austin did a great Job
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February 2022 by Karen Rockafellow Holloway
They came out to my home to fix a small stone hit. He was here approximately 15 minutes and it looks the same as before he got here. $150 down the drain as their response pretty much was “oh well” if you need a new windshield we’ll apply that amount to a new windshield!! No way would I want them to install a new windshield. Their website shows the “hit” almost gone when they repair it. Lessons learned
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October 2021 by Taylor Moore
Absolutely terrible experience. Do not take your vehicle here! The supervisor on duty at 12:00 on 10/1/2021 was terrible. This supervisor insisted on arguing with me and refused to give me his name, despite one of his installers stating, “wowzers” after seeing the issue with my windshield wipers after the install. I have had to take my vehicle here multiple times for fixes. I informed the supervisor that I would not let them work on my vehicle any further, and that I would be taking it to Mazda. The supervisor stated, “prepare to be embarrassed”. I will be calling USAA and filling a formal complaint with Safelite.
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August 2021 by Angela Cordray Wyatt
I took my car to Safelite for windshield replacement. They were unable to calibrate safety features, and sent me to the dealership to have it completed. Safelite indicates they will call dealership and make payment. What they don’t tell you is that once the car is finished, they then submit the payment to corporate for payment, which can take up to 4 hours for approval. So we are currently being held “hostage” at the dealership waiting on Safelight to send payment. I’m told i
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July 2021 by Brian McMillan
Yes, great service, great company. Very quick and easy process.
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July 2021 by Becca R Barnard
Fast and good service in and out in 30 mins.
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July 2021 by Leigh F.
Scheduled an at home appointment for 07 July 21. Service person was to be there between 0800-1200. She rang at 1050 and stated she would arrive at 1115. At 1210 she still hadn't arrived nor phoned to explain what was going on. I attempted to ring the number she had rang from, no answer, I left a message. Approximately 5 minutes later she rang and stated her phone gps had taken her to OKC, while giggling. First, there isn't a street in OKC with my street name. She was not being truthful. At this point I told her to cancel the appointment. I located the number for scheduling I explained the situation and the response was I can't answer any questions without your telephone number. I provided it. She appeared to not care. I told her to cancel the appointment on the books. Don't utilize this company for windshield repair. There was one chip. Very unprofessional.
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June 2021 by Mark M.
Excellent service, and Levi had the windshield replacement job done on site in about 1 hour. They called ahead, showed up when they were supposed to, and did superb work...and worked with my insurance to make it a breeze. Highly recommend Safelite!
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December 2020 by Kyle B.
I had a great experience with Safelite. They came to my place of work and repaired my window. Thank you.
