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March 2024 by Adrian George
This place needs to be shut down for repairs immediately. At check-in they place a $75 hold for damage on your card. I have never had more than $50 at an IHG property. When we entered the room it was horrible. I took pictures and went back to the front desk to make them aware so that I wouldn't be charged and the guy at the desk said the whole hotel needed a face-lift. Due to the condition of the room we checked for bedbugs before sitting or laying on anything. Being a IHG member you would think you would be given the best room they have so if this is representative of this they need to closed down. As we got up and got ready to leave today the cleaning lady knocked on the door at 11:45 and then walked off. Then I got a call from the front desk telling us we had to be out by 12. I told her as member I have late checkout and never had issues at other properties. She said they were booked, which I highly doubt, and we had to be out by 12. I wouldn't recommend this hotel to anyone. Stay next door at Springfield or anywhere other than here. HORRIBLE!!!!
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March 2024 by Martin Kinni
Worst customer service ever! How on earth can a hotel loose your reservation in their system and they don't even have the courtesy to be nice about it! Not worth the time and energy with all the rudeness!RESPONSE TO OWNERI AM NOT THINKING I MADE A RESERVATION. I KNOW I MADE A RESERVATION LAST WEEK. I STAYED AT YOUR HOTEL DOWNSTAIRS, 2ND DOOR TO THE LEFT FROM YOUR ELEVATORS. I PERSONALLY MADE A RESERVATION WITH YOUR NIGHT STAFF (TALL, CHUBBY, FEMALE, WEARS A NOSE RING AND HAS TATOOS). MY RESERVATION STARTED FROM YESTERDAY TILL FEB 08TH, AND SHE DID AND CONFIRM INFRONT OF ME. IT WAS ON THE NIGHT OF THURSDAY LAST WEEK BEFORE I CHECKED OUT ON FRIDAY MORNING! SO IT HAS NOT BEEN THAT LONG THAT IT SHOULD DISAPPEAR! SHE ACTUALLY ADDED THAT SHE WOULD ADD IN THE NOTES THAT I PREFERRED TO RETURN TO THAT SAME ROOM! I AM SURE YOU HAVE CAMERAS THAT CAN VIEW AND CONFIRM THAT.....SO TO BE TOLD BY SOMEONE WITH AN ATTITUDE THAT THEY ARE NOT GOING TO MOVE SOMEONE ELSE'S RESERVATION BECAUSE OF ME? WHAT ABOUT MY RESERVATION?ONLY THING I CAN THINK OF IS MY RESERVATION IS DISPLACED FOR A HIGHER PRICE RESERVATION. HAVING USED CANDLEWOOD SUITES TO TRAVEL FOR YEARS NOW, THIS IS THE FIRST ONE THAT HAS EVER BEEN THIS RUDE, UNACCOMODATING AND NOT EVEN WILLING TO DO ANYTHING FURTHER TO ACCEPT THEIR MISTAKE AND EVEN DO ANYTHING ABOUT IT... WHICH MAKES IT LOOK MORE LIKE INTENT!TO EVERYONE ELSE READING THISIF AN OWNER HAS A NEGATIVE RESPONSE TO EVERYONE POSTING A NEGATIVE RESPONSE, IT IS AN INDICATION ANY APOLOGY IS NOT SINCERE AND IT IS A RED FLAG TO AVOID!
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February 2024 by Bryan Helton
I've never had a worse experience. This place ruined us financially. Was staying there because the insurance company put us up there. Then morning came and they kicked us out because they didn't want to deal with the insurance company. After complaining, they grew a heart and realized they had screwed up. They gave us another night and told us we can check out late at 1 pm. At 9 am security came to kick us out and said that he never said we could stay there. I still have the keys to three rooms that he handed to me. After standing in our doorway watching us pack and threatening the police on us, we left., and they charged us for 3 rooms for 3 nights after they said theywouldn't. Now were broke and hungry. This place should be shut down. Inhumane..
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December 2023 by Santhosh Bhat
Rooms need improvement, no shuttle service to airport. Friendly front desk staff. Lot of good vegetarian eating joints nearby. Ted’s Mexican is
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December 2023 by Charles Haudenshield
No complaints. Clean and safe. Rooms are big and modern. Towels are good, bed is great. A small kitchenette has most of what you need, but no frying pan? We have a can opener, two pots, serving for two. Microwave, two burners, full size refrigerator, toaster. The only thing I don't like is the shower head won't adjust as far as the water trajectory.Noteworthy details: There's a Walmart about half a mile away. A couple of restaurants close.
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December 2023 by Monica Devereaux
Disgusting attitudes. Unprofessional employees. No customer service skills. Not welcoming. Don't waste your time or money at this hotel. They need to restaff completely because these deranged individuals are by no means representing IHG brand qualities and professionalism.Me and my 3 friends stayed here for a few days because I was in town visiting family. We were threatened by employees, treated with a complete lack of respect or any kind of integrity. I mean this is by far the most unprofessional hotel I have ever been to. Completly disgusted.
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December 2023 by VAL
From 9pm-6a with todays technology I find it hard to believe the manager was unreachable. It starts @ the top. Makes sense why the girl @ front desk couldn’t work the computer when i showed them I was to stay 2nights not one.Shower was dirty.You can also hear EVERYTHING through the walls & ceiling!Update: from 1 to 2 stars; checked back in for the second night & the guy moved me rooms for the first room was dirty. AND made it right with apologizing & also by compensating with points & pantry items.
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August 2023 by James Kemp
Check in went quick and easy. Desk staff was friendly and very polite. Room great and comfortable bed. Had everything I needed. Great stay. Recommend highly.
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June 2023 by Cerrissa Eldridge
Awesome customer service here.I had concerns about the cleanliness and quality considering they are pet friendly but to my surprise it did not interfere with the quality or cleanliness. Room was very clean. Great shower and comfortable bed. Plus they have Dove products We highly recommend this CandlewoodFood & drinks: Lots of restaurants and stores nearby
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June 2023 by Mya Reim
Loved the size of the room. Loved that it had a small kitchen area, we did not use it this trip, but can see where it would come in handy for other trips. Loved that we had plenty areas to put our luggage across the wall and the small peninsula. Me first visit to a Candlewood Suites, I will definitely search this motel out for future trips.
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June 2023 by Mandy Bourland
Disappointed ? Front desk area is unimpressive. Attendant last night was friendly and seemed interested in being helpful, not so much this morning: We asked for a hot chocolate packet, “We don’t have any more right now.” We asked for a couple of towels at 8 am, “We don’t have any more.”But we were pleased with the free coffee from a nice machine (not a pump coffee dispenser.) They have a “loaning closet” with games and small appliances of all kinds…had never seen this before.Clean; hall smells nice; room is showing age - needs updating; chairs - frayed and worn; But we slept well in good beds, shower is effective - like a pressure washer
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June 2023 by Cerrissa Bates
Awesome customer service here.I had concerns about the cleanliness and quality considering they are pet friendly but to my surprise it did not interfere with the quality or cleanliness. Room was very clean. Great shower and comfortable bed. Plus they have Dove products We highly recommend this CandlewoodFood & drinks: Lots of restaurants and stores nearby
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April 2023 by Michael Lopouchanskiy
You know what my biggest fear is when staying at a hotel is?That I get absolutely no sleep because of the people stomping above me.Horrendous experience, either get the top floor, or don’t come here at all
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April 2023 by Timothy Parker
All of the staff has been great and the complementary coffee is great and strong which is a plus since I'm a midnight shift worker who travels constantly. Nice clean rooms which are spacious and the pillows are good quality too. Outlets located in good locations for easy charging being within arms length.
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March 2023 by Timmy Culp
The hotel itself was great and reasonably priced. Staff was friendly and very clean rooms. But… if you value your life or belongings at all, stay far away from here. My truck window was smashed out and I had zero items in my truck. They smashed out my window only to take the nothing that was in there. 500$ down the drain to replace the damage. The crime rate here is through the roof, Would not recommend anyone ever stay at this location.Edit: Unless the hotel is willing to reimburse me for the cost of damages I stand by my review.
