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September 2024 by chase quimby
Quality Ford is an outstanding place! The buying experience was wonderful! The sales staff was super helpful in helping me find the vehicle of my choice! Once finding the perfect F350 the salesman helped me out with a great deal and perfect interest rates! I highly recommend Quality Ford Inc.
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September 2024 by Prodigal Son
no surprises
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May 2024 by Laura Brock
I have purchased all my vehicles there since 1996. I am thankful for the small town friendliness and that Quality Ford has a Master Certified Mechanic . I highly recommend Quality Ford, Inc
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April 2024 by D G
Beware of Baileys Ford in Cushing
I’ve never dealt with such terrible business practices in my life. I decided to get rid of the big car payment and just work towards “no debt”, so I stopped in and looked at a cheaper vehicle. The salesman couldn’t seem to give me a trade offer, asked my payoff I stated “35 something” and he said he’d call me with the trade amount shortly. He calls back, offers 33,000. I decide to take it just to get rid of the payment. I get back into the dealership and my payoff totals at 35,691. He then tries stealing $500 from my trade in amount with no good explanation at all, saying that my payoff changed, so his trade offer changed.
I try explaining that’s not correct because no matter what my payoff is, the extra comes from my pocket. He calls my banker, my banker tries explaining this also. He just blatantly refuses to listen to anyone.
So, I take the step to call the main dealership in Okmulgee. They immediately step in and fix the problem. The deal continues to process and then I go in to fill out paperwork. The salesman decides to come into the room with me, almost as a bullying tactic to tell me “I just want you to know I was right when I took that $500, but I’m gonna go ahead and let you have it” I immediately inform him that he’s not right and he gets up and walks out.
I finally finish and have to immediately leave for softball games.
That evening I notice an issue with the transmission, by this time the dealership is closed. I immediately call the next morning at 8am to make them aware of the problem.
The GM/Salesman for the Cushing dealership refuses to make the deal right by fixing the car. He calls me and informs me that I can just bring it back and cancel the sale or I can fix it myself.
He also states that if I bring it back he will fix it to resell it, but he refuses to fix it for me.
He refuses to work with me on making this right at all, taking the car I purchased back from me instead of repairing it like any other decent dealership would do makes no sense at all.
I have tried reaching back out to Okmulgee, but he somehow has forced them to no longer help either because it’s “his deal”… overall Bobby Brock is just truly not a good person. This has been nothing short of exhausting and now also financially straining to work with him. Please, just beware. He will sell vehicles claiming they’re “one owner” only to find out that’s a lie, that they’re “very dependable” only to have a bad transmission the next day that he will stick you with. Please, do yourself a favor and take your business somewhere else because he won’t be a good human when it comes down to doing right by people and Bailey Motors has him there with absolutely no one to answer to other than himself and he gets to do whatever he wants, even if it’s wrong.
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March 2024 by Rocky Wallain
I bought a new Ford F-150 through these guys and I have been extremely pleased with everything so far.
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March 2024 by Wendi Yada
Bought a car a month ago from Bob. My family has bought 3 or more cars and trucks from them. Excellent customer service. Very good deals and I got a beautiful car
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November 2023 by Mike Fightmaster
A good source for some rare parts.Parts lady is always helpful. She will hunt through the warehouse for parts listed but not in proper place.
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October 2023 by Jason Dobson
Service department customer service horrible! Scheduled last week to have our rescue truck recall fixed. Arrived 25 minutes early for the 30-minute inspection and was told "oh sorry can't do it until this afternoon, leave the truck and we will get to it later." Last time I checked that's why you make an appointment, so you don't wait. This inspection was only to see if it needed to be fixed and if so, they would need to order the part that they don't keep in stock which again would require us to take the primary rescue truck out of service again for a day or more because they don't honor their appointments. This is the reason we stopped using you and took our entire Ford fire fleet to Bristow Ford. They have great customer service and take great care of the fire departments but unfortunately, they don't do this type of repairs anymore because I would have never had to waste my time on you. I was hoping customer service got better over the last few years with turnover, but I was wrong. After calling another Ford dealer several miles away, this repair, if needed, only takes an hour and they even have the part in stock. We will NEVER recommend or use Cushing Quality Ford! Go ahead and delete this but it won't be the only place I give you a horrible review.
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August 2023 by Devon Dominguez
Got our car done with a new engine at a very timely rate. The guys in the shop really know what they're doing.
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June 2023 by Corinna Baumgarten
Bob has always been friendly and offered us great deals on new vehicles. Our last 4 vehicles were purchased at Quality Ford, Inc. and if we decide to get another vehicle in the future... it will be Bob who gets our business!!! No one else!
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May 2023 by Gary Shelton
Very knowledgeable and efficient.
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April 2023 by Deb Corff
Truck would not start. They found the issue and repaired it under warranty. Great service. Glad I did not have to wait for a part!!
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March 2023 by Deborah C.
My truck broke down during a time when they were overloaded with work and had to wait. Once they got to it, they fixed it quickly and now I am back on the road.
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January 2023 by Jennifer H.
Has anyone else had a problem with customer service at Quality Ford in Cushing? Made an appt to drop the truck off yesterday morning (Friday) at 10 am for a simple oil change, called to check in at 2:45 and they were just starting and said they would need about 45 min more. Went to the dealership at 3:30 and they said to give them another 30 min. Keep in mind they close at 5. Never got 1 phone call. I had to go check in for my pre- op at the hospital in Tulsa and had to be there by 4:45. I figured i would at least get a phone call from the dealership telling me the truck was done. Nope! Nothing! So next day (Saturday) Got a break at work at 10:30 and went to check and the truck was sitting outside. I still hadn't received a phone call. Keep in mind they close at 12 on Saturdays. Guess they were just going to let the truck sit there til Monday. $94.38 later and a full 24 hours finally got the truck back. I can get the works in Tulsa for $70 or less. Just ridiculous. I do not recommend Quality Ford in Cushing and will not be going back!
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September 2022 by Rick Phillipo
Old fashion dealership but well ran.
