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September 2023 by Slip Digby
This bank is now owned by BMO, not bank of the west. However, this changes nothing about this review. From day 1, the ladies at this branch have always had my back. Daytee, Shanine and Madison are absolute shining lights in a world of darkness. Everytime I ever came in they treated me like family, especially when it came to needing to shut down my late wife's affairs financially. Their services and products are world class, and when you leave their branch, even if you are poor, you will leave feeling like a millionaire because of how well they treat their customers. Thank you ladies for all the help, advice and excellent service!
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September 2023 by Evan Michaels
This is the worst banking experience I have had. I had an auto loan that was sold to them from a dealer. I never received a monthly statement, I had a late payment from the first year of the loan due to this. I was not aware that paying in full each month did not take care of penalty. So when I go to pay off the loan that penalty has accrued interest and more fees and accumulated to over a thousand dollars. Now they have sold to an even worse company and the transition of the two banks has hindered me from paying off the loan and being able to send a lien release to the buyer of the truck. Do not have any account or business with them, you will lose your shorts on fees and customer service is outsourced to people that have no ability to remedy any situation.
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August 2022 by Mike Curtis
9.50 to cash their own check. Absolutely ridiculous. They need to shut down
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July 2022 by Sharon Aufleger
The tellers are always great.. friendly and helpful personable every single time ?
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January 2022 by Luna Baby
It says they close the drive thru at 5 I got there at 4:20 and they are closed.
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October 2021 by Andrew Krout
Absolute incompetence and ridiculousness on every level. If you are a Bank of the West customer, don’t waste your time with this branch. It’s honestly quicker and easier to drive to OKC than deal with the persistent excuses of why they leave you sitting in the drive up teller lane for 22 minutes while they figure out how to perform a simple transaction
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October 2021 by Autumn Wright
Okay the bank our are ridiculous!! My husband gets off work at 4:00 and gets paid on fridays!! Well guess what the bank closes at 4 so every week we can’t cash our checks or get our money till the following Monday !! I don’t know why they can’t be like normal banks and stay open till 5:30!!
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July 2020 by Sheana Olson
Helping a young man close acct because his mom is clearing his account and leaving fees for him. Hes tried several tikes to close but somehow it doesn't get closed. We learned that if the mom has any recurring payments in the two weeks following trying to close Bank of West re opens the acct. We have tried to call to make appt because this isn't something to do in a drive thru and they gave us the run around and forced us into the drive thru and sit for 30 minutes. They refuse to officially close account. Say hes the primary so hes responsible for the account but won't close the account because the mom keeps making transactions. They refused to give anything that shows proof he closed the acct RUN FROM THIS ACCOUNT!
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November 2017 by Leslie Boyer
Don't do it!!! I repeat DO NOT BANK HERE!!!!! They will fee you to do death there's a fee for everything. Then they won't cover things you need covered and sill fee you and then when you get something that's just a couple dollars and your short 50 cents it will let it all go thru instead of prompting you to pay the last 50 cents by cash then they are gonna charge $35 for $2!!!!! Nope I'm done. So now the Money I had transferring into my account almost a week ago finally posted and now since I'm negative I still have no money.... This is a sorry place to do business with. Not to mention transactions aren't posted as they are made my transactions are never in order and I'm talking about debit card transactions show up days later and not even tell you the right day that the transaction was made and then they fine you again....
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July 2017 by Lawanda Duckworth
I like the people that work there. I have been banking there for years. I do not like most of there policy's. There is a charge for everything!!!
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July 2017 by Jim Hunsucker
They want to send a money order for collection, because it says its International, It clears thru a US Bank, I used to work for Bank of West in OKC as a manager and the staff in Cushing OK is worthless!!!!
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June 2013 by Douglas Mäuck
I received a check from a client for contract remodel work. I took the check to a local branch to cash it, yet was told that since I was not an account holder that I would be charged a fee to cash the check. Most banks will cash one of their own checks without a fee, even for non-account holders. I had recently considered opening an account with this bank, since one of it's branches is located so conveniently close to where I do business. However, I have since reconsidered and will not be conducting any business with this bank, and will not be recommending them to any-one else. The fee was only almost seven dollars, which may not seem that much to some people, yet for some-one on a budget, I could've bought a couple of loaves of bread.